Blue Star Coffee.eu Reviews 

489
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping times, noting that orders arrive well-packaged and reasonably priced even when shipping internationally. People also point out the responsive customer support team, who readily answer questions and help resolve issues with rare espresso machine components and accessories. Some reviewers were not happy with occasional long delivery delays or international shipments that tracking failed to update properly. Consumers occasionally received incorrect replacement parts, and a few buyers reported significant frustration when trying to process refunds or replacements for faulty items. Additionally, a small number of shoppers stated that their packages experienced significant delivery issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and fit, reflecting a wide range of opinions. While... See more

Delivery service

Users describe positive interactions with delivery_service, noting that shipping is extremely fast and... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding fulfillment and... See more

Customer service

People report positive experiences with customer service, highlighting truly professional and fantastic... See more

Price

Reviewers highlight positive aspects of price, noting attractive and very reasonable rates for hard-to-find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only needed a small part but I couldn't find it domestically and other suppliers either couldn't/wouldn't send it because of tariffs or charged way too much. Blue Star charged a very fair price, gav... See more

Company replied

Rated 5 out of 5 stars

I was asking about a few very specific coffee machine parts, which were not included for the steam wand assembly I bought. The Support replied very quickly und ended up testing similar parts of anoth... See more

Company replied

Rated 5 out of 5 stars

Good product and does exactly what I needed it to do - provides stable measurement so I can see what my machine does. Item arrived quickly and screwing the gauge onto the portafilter yielded a simply... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. I got a faulty item and they responded very quickly and sent a replacement item without asking to ship the faulty one back. Shipping is usually untracked when you order... See more

Company replied


Company details

  1. #2 of 2 best companies in Coffee Machine Supplier
  2. #4 of 4 best companies in Coffee Shop
  3. #3 of 3 best companies in Coffee Wholesaler

Written by the company

Blue Star Coffee has been in the coffee business since 1997 and are based in Galway, Rep. of Ireland. Located in the lower burren area of Kilcolgan, we are easily accessed by motorway and are 2 hours from Dublin and 30 min from Galway city. Blue Star Coffee.eu is exclusively dedicated to coffee e-commerce, specialising in home coffee machines spare parts and accessories for resale in the United States, Ireland, UK, Europe and worldwide. We are the main distributors for Caffe Agust coffee and Caravaggio coffee With over 1900 products available and growing, our mission is to be a leading e-commerce purveyor of all things coffee, to both the home and commercial sector. Blue Star Coffee.eu specialise in prosumer parts and accessories for major brands such as Ascaso, Gaggia, Rancilio, Lelit, Rocket, Bezzera and LaPavoni. By importing barista equipment in bulk, enables us to offer coffee shop supplies at the lowest prices in the commercial sector including Cafe, restaurant, hotel and bars in Ireland, UK and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

489 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(489)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trust supplier

Fast delivery, good communication, original brand products. Recommend!

1 March 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Quick delivery

Quick delivery, everything came.

22 February 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Excellent service and price on order of…

Excellent service and price on order of silicone gasket for Lelit machine, with super fast delivery to the US!

26 February 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Fast delivery, everything is of high quality.

Status: Order Complete
Order ID: 139496
Order Date :2/11/2025
1 x Ascaso Bottomless Portafilter Pro Walnut
1 x Motta Coffee Funnel 40mm
1 x Blue Star Coffee Lower Shower Puck Screen - 58mm

18 February 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 4 out of 5 stars

Great product selection for Gaggia…

Great product selection for Gaggia lovers. Very satisfied with the shopping. Package could be better wrapped. Box came all dented and broken but the goods fortunately weren't damaged.

26 January 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Very easy and straightforward

Very easy and straightforward. Fair & reasonable shipping cost.

25 January 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review - much appreciated. Kind Regards Customer Service Team BlueStarCoffee

Rated 5 out of 5 stars

Late delivered but got my package

The order marked complete, but I have not received the material. There is no tracking option, so I'm in the dark. Please advise.
Update: Received my package today.

25 January 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Once an order is shipped - we mark it complete.
You opted for our economy option which is untracked.
While it is good value, you cannot track it, it is low priority and is slower than tracked mail.

Your order is still in transit and will be delivered by your postman, so you should have it shortly.

Dispatch date: 27/01/2025
Postal method: untracked economy international mail
ETA: 2 weeks approx

Rated 5 out of 5 stars

★★★★★ Excellent Customer Service!

★★★★★ Excellent Customer Service!

I had a small issue with my order, but the customer service team handled it quickly and professionally. Gerald responded promptly, clarified the situation, and even issued a refund without any hassle. It’s rare to find such honest and efficient service these days! I truly appreciate their support and will definitely shop here again. Highly recommended!

4 February 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review - much appreciated. Kind Regards Customer Service Team BlueStarCoffee

Rated 5 out of 5 stars

Really helpful and fast service

Really helpful and fast service, had exactly what I needed. will definitely be ordering form here again :)

25 January 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review - much appreciated. Kind Regards Customer Service Team BlueStarCoffee

Rated 5 out of 5 stars

Fast delivery and good product

Fast delivery and the naked portafilter fits my mini cenelli beautifully.
I’d been looking for a while but this site is great because they give you a wide range of compatible machines so you have confidence the product is right.

25 January 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback- much appreciated. Kind Regards Customer Service Team BlueStarCoffee

Rated 5 out of 5 stars

I ordered a grinder here for way less…

I ordered a grinder here for way less than I could have gotten it in the US. They sent it in a reasonable amount of time, responded to the one email I sent, and it got here in perfect condition. I would definitely order from Blue Star Coffee again!

21 January 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your kind review, regards CS team

Rated 5 out of 5 stars

Prompt service

Prompt service. Posted from Ireland

11 November 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Recommended

Can't fault this company from my own experience. Item arrived quicker than I expected and works well, improving my coffee all around. Would highly recommend.

8 November 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

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