Blue Star Coffee.eu Reviews 

490
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping times, noting that orders arrive well-packaged and reasonably priced even when shipping internationally. People also point out the responsive customer support team, who readily answer questions and help resolve issues with rare espresso machine components and accessories. Some reviewers were not happy with occasional long delivery delays or international shipments that tracking failed to update properly. Consumers occasionally received incorrect replacement parts, and a few buyers reported significant frustration when trying to process refunds or replacements for faulty items. Additionally, a small number of shoppers stated that their packages experienced significant delivery issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and fit, reflecting a wide range of opinions. While... See more

Delivery service

Users describe positive interactions with delivery_service, noting that shipping is extremely fast and... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding fulfillment and... See more

Customer service

People report positive experiences with customer service, highlighting truly professional and fantastic... See more

Price

Reviewers highlight positive aspects of price, noting attractive and very reasonable rates for hard-to-find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only needed a small part but I couldn't find it domestically and other suppliers either couldn't/wouldn't send it because of tariffs or charged way too much. Blue Star charged a very fair price, gav... See more

Company replied

Rated 5 out of 5 stars

I was asking about a few very specific coffee machine parts, which were not included for the steam wand assembly I bought. The Support replied very quickly und ended up testing similar parts of anoth... See more

Company replied

Rated 5 out of 5 stars

Good product and does exactly what I needed it to do - provides stable measurement so I can see what my machine does. Item arrived quickly and screwing the gauge onto the portafilter yielded a simply... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. I got a faulty item and they responded very quickly and sent a replacement item without asking to ship the faulty one back. Shipping is usually untracked when you order... See more

Company replied


Company details

  1. #2 of 2 best companies in Coffee Machine Supplier
  2. #4 of 4 best companies in Coffee Shop
  3. #3 of 3 best companies in Coffee Wholesaler

Written by the company

Blue Star Coffee has been in the coffee business since 1997 and are based in Galway, Rep. of Ireland. Located in the lower burren area of Kilcolgan, we are easily accessed by motorway and are 2 hours from Dublin and 30 min from Galway city. Blue Star Coffee.eu is exclusively dedicated to coffee e-commerce, specialising in home coffee machines spare parts and accessories for resale in the United States, Ireland, UK, Europe and worldwide. We are the main distributors for Caffe Agust coffee and Caravaggio coffee With over 1900 products available and growing, our mission is to be a leading e-commerce purveyor of all things coffee, to both the home and commercial sector. Blue Star Coffee.eu specialise in prosumer parts and accessories for major brands such as Ascaso, Gaggia, Rancilio, Lelit, Rocket, Bezzera and LaPavoni. By importing barista equipment in bulk, enables us to offer coffee shop supplies at the lowest prices in the commercial sector including Cafe, restaurant, hotel and bars in Ireland, UK and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

490 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(490)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

Can't fault this company from my own experience. Item arrived quicker than I expected and works well, improving my coffee all around. Would highly recommend.

8 November 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Best coffee parts site ever !!

Great range of parts for loads of machines ! Great price and delivered within 5 days from ireland to UK.

100% recommended them and now my machine is back up and running !

25 October 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

good advice given quickly

good advice given quickly, fast delivery and good price

25 October 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Easy to buy

Easy to buy, have lots of options for coffee lovers. Price of shipping is good in Euro countries.

4 November 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

A lot to like

Good selection, very competitive prices, quick shipping, well packaged - there is a lot to like. I am a certain return customer.

25 October 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Trusted dealer, nice experience

The site is fine, well structured. Easy to order, pay and track the order. Info are OK and reliable, fast dispatching (in the same day).

25 October 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Perfect

It was my 4th or 5th order, so I can generalize: everything perfect, as always.
Highly recommended to all coffee lovers!

29 October 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

The products I ordered for my Delonghi…

The products I ordered for my Delonghi coffee machine are top quality.
I am surprised by the good communication and shipment and as a customer I am very satisfied. I really heartily recommend Blue Star Coffee to everyone.

30 October 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

A reliable website with excellent products

I have purchased a few items from Blue Star Coffee, they are all of excellent quality and just as mentioned on the website.
I've just received another order and, once again, it's very well packaged, with the items I ordered, the items are exactly as mentioned on the website, and very fast delivery between countries.
At Blue Star Coffee, I was able to find spare parts for my coffee machine using a technical drawing on the website listing all the machine's spare parts.
I highly recommend Blue Star Coffee.
Congrats, Blue Star Coffee, for your excellent service.

30 October 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Antonio, for your excellent review and valuable feedback. It is always nice to get acknowledgement for all the hard work of our dedicated team.

Rated 5 out of 5 stars

Great Products at Good Price

Products from Blue Star Coffee are simply great and good value for money. Hassle free delivery to the EU and the support is excellent. The product descriptions are very accurate with recommendations and tips. Fully satisfied!

1 October 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Arun, for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Good prices

Good prices. Fast delivery.

4 October 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Super slick ordering process

Super slick ordering. Able to find the part quickly. Get it quickly. Perfect.

16 October 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Corin, for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Great customer service!!

Great customer service, fast to respond to queries will 100% use again!

1 October 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Ben, for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Ordering was great

Ordering was great, shipping was quick and probably nothing to do with blue star coffee but still have not received anything sadly
Edit just arrived now given 5 stars

1 October 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Lynn for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Always great service.

Great service, as always. Correct parts, good instructions, prompt shipping, reasonable shipping costs to Canada. Thanks to Blue Star, our 2012 Ascaso Dream still works great.

26 September 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, for your excellent review and valuable feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look