Blue Star Coffee.eu Reviews 

490
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping times, noting that orders arrive well-packaged and reasonably priced even when shipping internationally. People also point out the responsive customer support team, who readily answer questions and help resolve issues with rare espresso machine components and accessories. Some reviewers were not happy with occasional long delivery delays or international shipments that tracking failed to update properly. Consumers occasionally received incorrect replacement parts, and a few buyers reported significant frustration when trying to process refunds or replacements for faulty items. Additionally, a small number of shoppers stated that their packages experienced significant delivery issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and fit, reflecting a wide range of opinions. While... See more

Delivery service

Users describe positive interactions with delivery_service, noting that shipping is extremely fast and... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding fulfillment and... See more

Customer service

People report positive experiences with customer service, highlighting truly professional and fantastic... See more

Price

Reviewers highlight positive aspects of price, noting attractive and very reasonable rates for hard-to-find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only needed a small part but I couldn't find it domestically and other suppliers either couldn't/wouldn't send it because of tariffs or charged way too much. Blue Star charged a very fair price, gav... See more

Company replied

Rated 5 out of 5 stars

I was asking about a few very specific coffee machine parts, which were not included for the steam wand assembly I bought. The Support replied very quickly und ended up testing similar parts of anoth... See more

Company replied

Rated 5 out of 5 stars

Good product and does exactly what I needed it to do - provides stable measurement so I can see what my machine does. Item arrived quickly and screwing the gauge onto the portafilter yielded a simply... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. I got a faulty item and they responded very quickly and sent a replacement item without asking to ship the faulty one back. Shipping is usually untracked when you order... See more

Company replied


Company details

  1. #2 of 2 best companies in Coffee Machine Supplier
  2. #4 of 4 best companies in Coffee Shop
  3. #3 of 3 best companies in Coffee Wholesaler

Written by the company

Blue Star Coffee has been in the coffee business since 1997 and are based in Galway, Rep. of Ireland. Located in the lower burren area of Kilcolgan, we are easily accessed by motorway and are 2 hours from Dublin and 30 min from Galway city. Blue Star Coffee.eu is exclusively dedicated to coffee e-commerce, specialising in home coffee machines spare parts and accessories for resale in the United States, Ireland, UK, Europe and worldwide. We are the main distributors for Caffe Agust coffee and Caravaggio coffee With over 1900 products available and growing, our mission is to be a leading e-commerce purveyor of all things coffee, to both the home and commercial sector. Blue Star Coffee.eu specialise in prosumer parts and accessories for major brands such as Ascaso, Gaggia, Rancilio, Lelit, Rocket, Bezzera and LaPavoni. By importing barista equipment in bulk, enables us to offer coffee shop supplies at the lowest prices in the commercial sector including Cafe, restaurant, hotel and bars in Ireland, UK and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

490 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(490)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Emanuele,
Thank you for your order .

You choose untracked economy mail.
While this is the cheapest delivery option, it cannot be tracked and is low priority.

Your order was dispatched on 25/08/2025, so you should have it this week.
For faster shipping times, choose one of our tracked options.
Tracked shipping will dispatch the next day and has a faster transit time.

Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Fast customer service response and…

Fast customer service response and support from Gerald, easy navigation and ordering process.
Many thanks

1 September 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Amazing service

Amazing service. Uber helpful and speedy.

20 August 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Great service for reasonable prices.

Great service for reasonable prices.

The team at bluestarcoffee are delivering great service with quick delivery. I enjoy doing business with them. A+++

15 August 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and feedback.
Regards,
Customer service'
BlueStar Coffee

Rated 5 out of 5 stars

Mignon king-size grind dial.

Although I’m in the US, BluStar’s price was the best at the time despite the complexity of overseas shipping and they made it as easy as ordering locally. Based on my experience I can highly recommend them.

13 August 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Our older espresso machine needed new…

Our older espresso machine needed new gaskets and they are hard to get. Blue Star coffee had what we needed. They were shipped to california and arrived in a very reasonable time period. Blue Star Coffee seems to be on top of it. Hopefully we can do more business, Jerry

25 July 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Reliable and quick

Package arrived very quickly and content was secured. Very happy with this purchase. Will buy again, thanks!

25 July 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

When all other suppliers fail on Ascaso…

When all other suppliers fail on Ascaso parts, Blue Star Coffee saves my bacon and has done so for 11 years so far. Always quick with technical advice and a webpage with relevant info for parts, so you really can do stuff yourself. I have often searched worldwide for some older part and only found it on Blue Star. These guys rock.

28 July 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Straight up - 5 Stars

If this company has a product that you are after, I would definitely recommend them.
With me, they had the very highest spec, original version, of a conical burr blade I needed, for a discontinued coffee grinder and at an incredibly reasonable price too.
The only negative is with myself, for putting this export order through with the default, “untracked economy”, (read at least two weeks), postage. Customer Services were excellent when I contacted them and next time, I’ll pay the additional euro or so for a quicker tracked delivery - my bad!

18 July 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Gerald was able to answer my technical…

Gerald was able to answer my technical question quickly and clearly and the parts were priced well and in stock.

15 July 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Brilliant service

Good price for the item and quick postage. Will use again 5 stars.

10 July 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Product was exactly what I needed and…

Product was exactly what I needed and arrived pretty quickly especially considering it came from overseas!

24 June 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Irish company with great service

I was thrilled to find an Irish company with the part I wanted for a Sage machine. Even more thrilled that it arrived next day and fixed the problem. I particularly liked the way the website gives helpful info on fitting/description etc
Thank you for the excellent service

25 June 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

great approach

19 June 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

My favourite coffee tools shop!

Fast delivery, best quality and reasonable prices!

14 June 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.
Always nice to get positive feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

You guys meticulously doing any request…

You guys meticulously doing any request .
I have been ordering before and I can say very on time .
Technically you also superior.

Best
Ivan

5 June 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Great help and good prices

I was unsure what type of portafilter would work with a basket I wanted to purchase and after contacting support the reply came quick and was on point and I was able to easily choose a proper portafilter.

Shipping to Finland was fast and the products were exactly what I needed and they work great with my espresso machine.

One nit-pick there is though a very minor one. The portafilter was with walnut handle as described, however on the website the image of the portafilter is clearly with coated walnut part but the product I received was without coating. This was not a problem to me personally as I happened to have suitable treewax so I gave it a three rounds of Osmo with a sanding between layers and the finished handle now is beautiful with a semi gloss finish. Someone else might not find this satisfactory.

All in all I will definitely be a returning customer when another espresso related need arises! Thanks (:

13 May 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

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