I was very sceptical about ordering a wall mural as I didn't know how to mount it or even if I'd like it on my wall. I ordered 2 world maps, one for my living room and one for my sons room. They were... See more
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I am giving 3 stars overall purely for the customer service team, who were fantastic and issued a full refund straight away. Unfortunately, the product itself was simply not fit for purpose. Havi... See more
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... See more
Company replied
Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture... See more
Company details
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Door
- Paintings Store
- Poster Store
- Wallpaper Store
Written by the company
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contact info
United Kingdom
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3.4
Average
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great wall mural on quality wallpaper…
Great wall mural on quality wallpaper that hung quickly and easily, being paste the wall. Superfast delivery and great customer service with good instructions on how to hang too.
28 September 2024
Reply from Bimago
Dear Customer,
thank you for your top rating and for giving us feedback on the product you purchased. We hope that you will visit our website again soon. Every feedback is highly appreciated.
Kind Regards,
Customer Service
Lovely picture
After seeing the picture online I realised it would be perfect for the dining room. The ordering process was easy and I was kept informed of progress regularly. It arrived well packaged and was immediately hung up where it looks perfect. Thanks for a great service.
6 October 2024
Reply from Bimago
Hi,Thank you for your wonderful feedback! We’re delighted to hear that the picture fits perfectly in your dining room and that the ordering process was smooth for you. It’s great to know that everything arrived safely and met your expectations. We appreciate your kind words and hope to serve you again in the future! Your Bimago Team
Canvas is nice but the print quality of everything else was not that good
I ordered 3 room dividers and a canvas which were all around £100 each. The canvas turned out nice but the resolution on the room dividers was not good. The picture quality is quite poor. From my experience I wouldn't recommend getting prints from this place if you want absolute quality.
3 October 2024
Reply from Bimago
Dear Customer,
we are sorry that the quality of the received room dividers did not meet your expectations. Could you kindly send us photos of the received product? Upon receiving them, we will proceed to verify the matter. We will try to resolve the issue in a way that is satisfactory for you.
We look forward to your response.
Best regards,
Customer Service
goodddddddddddddddddddd
29 September 2024
Reply from Bimago
Hi, Thank you very much for the excellent rating! We are glad that our services met your expectations. We look forward to welcoming you again! Your Bimago Team
HIDDEN EXTRA TAXES AND FEES
Not received the screen yet but you need to be aware of the hidden costs you have to pay in the UK. They state this is clearly visible on their website. If this were so, I would not have made such an observation.
They blame Brexit, which occurred almost 5 years ago, which has been more than enough time to adjust their product costs accordingly (which appear in sterling).
UPS are charging me an extra 34% of the original costs (fees and taxes), which in my case is an extra £52.42.
I have now received the order (almost 4 weeks). The screens were in a damaged parcel—hardly surprising as it has gone from Poland-Germany-Poland-Germany-UK (with UPS). Bimago have refunded the cost of the product, thank you. Given the other ONE STARS complaint on here, they have had similar issues before—one for their customer service team to resolve.
I have upgraded my original review from ONE STAR to THREE, simply because the actual product is beautiful. If you're prepared to take the risk, pay extra charges for the delivery and wait, the quality of their screens is lovely and I would certainly consider purchasing from them again. If there hadn't been all the previous palaver, I would have given them FIVE STARS without a second thought.
17 October 2024
Unprompted review
Reply from Bimago
Hi, those are not hidden costs. You are referring to import fees imposed by the government after Brexit, and we also inform about that during the purchase. The item was produced in the EU. Your negative review is very disappointing, taking note of the fact that it is something beyond our reach. Very best regards, Your Bimago Team
Reply from Bimago
Hi, thank you for your review. Very best regards, Your Bimago Team
Reply from Bimago
Hi, we are really glad you're satisfied with your purchase. Thank you for such a nice review. Very best regards, Your Bimago Team
Reply from Bimago
Dear Customer,
we are sorry that you are not completely satisfied with the received product. Please notice that in case of any faults or damages a complaint can be reported. If the delivered item does not meet the expectations, you may withdraw from the purchase within 30 days from the date of receiving it.
Our customer service is always willing to help and find a satisfactory solution.
Best regards
bimago team
The item is beautiful but I didn't know…
The item is beautiful but I didn't know there would be taxes to pay which puts price up
30 September 2024
Reply from Bimago
Dear Customer,
Due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government. We are sorry.
The info about custom duties is also displayed on our website ( https://www.bimago.co.uk/help/shipment) It says that "In case of shipping to any country outside the EU, additional duties and other payments may be charged."
Kind regards
bimago team
Prompt quick service
Prompt quick service, good quality product very happy and would use them again And recommend them
21 September 2024
Reply from Bimago
Hello,
thank you for rating us. We are very happy to read that our customers are satisfied with their purchases. We wish to have you again as our Client.
Kind Regards,
Customer Service
Very lovely screen…..
Received my new screen it is very lovely and striking. Very good quality, it’s added colour and style to a rather untidy corner! BTW delivery was poor and late - finally arrived on 11th Oct - carrier seems v disorganised which explains four, not five stars. Barbara
10 October 2024
Reply from Bimago
Dear Customer,
we are very sorry to read that you are not satisfied with overall experience with one of our carriers. According to the information available on the carrier's website your parcel has been delievered successfully on 7 October. We are always available by phone and email to provide information and help the customer to receive the parcel as soon as possible and resolve any doubts. Thank you for discussing the problem with us via mail and for your kind words! We hope to have you again as our Client.
Kind Regards,
Customer Service
Top class service and product.
I ordered a framed galaxy print. It arrived in a somewhat battered box (via FedEx courier) but after opening it I was very pleased with the careful internal packaging which meant the entire contents were in pristine condition.
I am delighted with the print especially as it is a gift to friend. Bimago's service was excellent and is where I would seek similar prints if required.
9 October 2024
Unprompted review
Reply from Bimago
Dear Customer,
Thank you for your kind words and positive feedback! We’re thrilled to hear that you are pleased with your galaxy print and that our careful packaging ensured it arrived in pristine condition.
It is wonderful to know that this print will be a gift for your friend, and we appreciate your trust in us. We look forward to welcoming you back to Bimago for any future purchases. If you need similar prints or have any questions, please don’t hesitate to reach out.
Warm regards,
Customer Service
The description was accurate and the…
The description was accurate and the product was excellent quality with easy to follow instructions.
The communication was very good and fast reply’s
15 September 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase and with our Customer Service. Customers satisfaction means a lot to us, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Purchased a double sided screen
Purchased a double sided screen - it is beautiful very happy - took I little while for ups to deliver but worth the wait
20 September 2024
Reply from Bimago
Dear Customer,
We are glad that you are happy with your purchases. For us, the highest quality is a priority, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
The wallpaper is so shiny
The wallpaper is so shiny! Can’t use it .. looks like gloss!
21 September 2024
Reply from Bimago
Dear Customer.
Such a shame you did not contact us before leaving the comment. We are very sorry you are not satisfied with your purchase. We would like to inform you, that if you are not fully satisfied with your purchase you have the right to return the intact products within 30 days from the date of receiving them, in order to get a full refund for the order. To gain information how to proceed with returning of the product, please contact our Customer Service directly.
Best regards,
The bimago team
No regrets
I am always a little worried ordering goods on line but from ordering to delivery was extremely fast and product was beautiful.
18 September 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. For us, the highest quality and fast delivery are a priority, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, the speed of execution and the highest quality are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Beautiful room divider
6 September 2024
Reply from Bimago
Dear Customer,
We are glad that the product meets your expectations!
Thank you for recommending us and we hope that we will be able to surprise you more than once.
Best regards,
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, speed of execution and the highest quality are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Bold patterns, looks good.
Ups delivery was delayed many times, but there was always communication and my screen finally arrived, so it was 4 weeks, not 5-7 business days for UK delivery. It's lightweight and beautifully bold. Very happy with the product.
There are gaps between each board. Size as advertised. I opted for single sided 5 folds.
4 September 2024
Reply from Bimago
Dear Customer,
We apologize for the inconvenience caused by the delayed delivery. We learned from UPS that the Customs Office stopped this transport and a directive on physical inspection of shipments was imposed...which has caused the delay.
But we are glad that the order was finally delivered and that the product meets your expectations! Thank you for recommending us and we hope that we will be able to surprise you more than once.
Best regards,
The bimago team
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