I was very sceptical about ordering a wall mural as I didn't know how to mount it or even if I'd like it on my wall. I ordered 2 world maps, one for my living room and one for my sons room. They were... See more
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I am giving 3 stars overall purely for the customer service team, who were fantastic and issued a full refund straight away. Unfortunately, the product itself was simply not fit for purpose. Havi... See more
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... See more
Company replied
Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture... See more
Company details
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Door
- Paintings Store
- Poster Store
- Wallpaper Store
Written by the company
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contact info
United Kingdom
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3.4
Average
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
World Map of- self adhesive, excellent!
Prompt delivery (from Poland to Uk), good quality. Purchased a self-adhesive map of the world which covers the entire wall of my child’s bedroom. Looks fantastic. Tricky to put up (to get everything lined up precisely) but enjoyed the challenge!
1 November 2024
Reply from Bimago
Dear Customer,
Thank you for sharing your positive experience with the self-adhesive world map! We're thrilled to hear that it looks fantastic in your child's bedroom and that the quality met your expectations. While aligning it perfectly might have been a bit challenging, we're glad you found the process enjoyable. Your feedback means a lot to us, and we're delighted to know that the prompt delivery added to your satisfaction.
Wishing you many joyful moments exploring the world together!
Best regards,
Team Bimago
Refund given
Unfortunately the canvas was not up to expectations, quality was bad thin and flimsy, and colours where like bright pen markers. I contacted customer service team and they were very understanding and helpful and gave me a full refund. So the 5 stars go to customer service.
13 November 2024
Unprompted review
Reply from Bimago
Dear Customer,
We are sorry our product did not meet your expectations. But as we inform in our Returns Policy every Customer has the right to return the item within 30 days from receiving it to get a full refund for the order.
We are happy to hear that you are satisfied with our Customer Service. Customers satisfaction is our priority therefore we we are glad we could help.
Kind Regards,
Customer Service
Beautiful wall mural in my bedroom…
Beautiful wall mural in my bedroom excellent quality wallpaper very tough not like other paper which can tear easily. It was simple to to hang up with all the instructions pasting the wall I have never papered a wall tha quick. Excellent delivery service and great customer service kept me up todays from start to finish. Would highly recommend and would purchase in the future.
21 October 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase and with our Customer Service. Customers satisfaction means a lot to us, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Brilliant art work at affordable prices
Really well finished art work plus all the correct fittings for hanging. Wide variety of art available, framed or unframed. Fair price. Well packed. Long delivery time though.
29 October 2024
Reply from Bimago
Dear Customer,
thank you for sharing your feedback with others. We are extremely happy to read that you are satisfied with your order. The shipping time is dictated by the fact that the products are shipped from Poland and go through customs control at the UK border.
We wish to see you again at bimago.co.uk.
Kind Regards,
Customer Service
Lovely screens. Good company
Lovely screens. We have a three panel across our en-suite doorway perfect.
And bought a five panel to screen off our open plan kitchen. Very moveable. And attractive. Hard to choose which lovely design. Sadly UPS delivered the second screen damaged but bimago refunded swiftly in full. Hope they get it back from ups.
Be aware you have to pay import duty to Uk which added £55 only for the larger one. But still worth it with all the discounts.
22 October 2024
Reply from Bimago
Dear Customer,
thank you for sharing your feedback on the service and the product you ordered. We are happy to hear that you are satisfied with your choice and that we could help to resolve the issue with the damaged item. The customer's satisfaction is our priority therefore we are always available to assist in the purchasing and post-purchasing process. See you again at bimago.co.uk.
Kind Regards,
Customer Service
Still haven’t received our order
Still haven’t received our order, terrible customer service as we haven’t been informed along the way of why or when we will receive it. It hasn’t matched the timeframe given at order. We’ve just been told to be patient for longer!! It’s been over a month, we could have ordered a divider just as nice from Amazon and now wished we had…. Sadly now wouldn’t recommend this company.
7 October 2024
Reply from Bimago
Dear Customer,
we are very sorry that your order didn't arrive on estabilished time. Sometimes it may occur and it's something we do not have control over. We did our best to solve the issue and we were available via mail to help you with that. We raised a complaint to the carrier's company to make sure this kind of situations will never happen again. We see that your order has been finally delivered. We will be happy to raise your satisfaction with your purchase by giving you suitable compensation which we will determine via e-mail with you. Please accept our apologies for the inconvenience.
Kind Regards,
Customer Service
Picture was amazing
27 October 2024
Reply from Bimago
Dear Customer,
thank you for the top evaluation! We are happy that the product you ordered meets your expectations. We wish to have you again as our client.
Kind Regards,
Customer Service
Reply from Bimago
Dear Customer,
thank you for the highest rating. We wish to have you again as our client!
Kind Regards,
Customer Service
not informed about import charges
24 October 2024
Reply from Bimago
Dear Customer,
we are very sorry that you did not read the information about possible additional customs costs. This information can be found at the summary of your order before you make your purchase and when you click on the ‘shipping and returns’ option. The information states as follows: In case of shipping to any country outside the EU, additional duties and other payments may be charged.
Whenever a customer has any concerns, we are available by phone or by email.
Kind Regards,
Customer Service
Premium Canvas Print
I ordered the premium canvas world print. Absolutely made up with it 🙌 the quality/detail is perfect! Shipping was great! Looks amazing above my fire place! Thank you!
14 October 2024
Reply from Bimago
Dear Customer,
we are pleased that you consider your purchase with us as a positive experience. Customer's satisfaction is of major importance to us.
Best regards
Your Bimago Team
It should be made clear from the start…extra cost
It should be made clear from the start where the item is coming from and whether there will be extra duty to pay, especially when it is £70 or more !
20 October 2024
Reply from Bimago
Dear Customer,
our company is based in Poland. This information is given in the section Company Details on our page.
The info about custom duties is in fact displayed on our website. Please have a careful look: https://www.bimago.co.uk/help/shipment
As of 01.01.2021 UK is officially no longer a member of the EU, new rules apply - everything is described here:
https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021
We kindly ask for your understanding.
Best regards
Your Bimago Team
Great customer service
Great customer service
I had a problem with my order and the customer service was excellent. Would highly recommend Bimago
13 October 2024
Reply from Bimago
Dear Customer,
thank you for your positive feedback. We are happy to have solved your issue in a satisfactory manner. Customer's satisfaction is of major importance to us.
Best regards
Your Bimago Team
Delivery failed
The canvas looked very attractive but its journey from Poland was held up in a depot in Germany for four days and in the end I requested and received a refund. The customer care team were very polite though.
13 October 2024
Reply from Bimago
Dear Customer,
we truly apologize for the fact that you did not receive the ordered item. Unfortunately, delivery delays are beyond our control and therefore we have decided to offer you an alternative solution.
In case of any questions or doubts our customer service is always willing to help.
Best regards
Your Bimago Team
I was kept in the loop at all times.
14 October 2024
Reply from Bimago
Dear Customer,
thank you for your positive feedback. In case of any questions please contact us directly.
Best regards
Your Bimago Team
Reply from Bimago
Dear Customer,
Your parcel is delayed for reasons beyond our control. We have clarified the issue via email which was sent to you on 28.10. We kindly ask for your understanding and apologize for any inconveniences.
Best regards
Your Bimago Team
Not received it yet…
I haven't received it yet so I suggest you get a contract with a better courier company.
13 October 2024
Reply from Bimago
Dear Customer,
We apologize for the inconveniences caused by the delivery company. We do not have any direct impact on the delivery process, unfortunately. According to the tracking details your parcel was delivered on 28.10. If you have any questions, please contact our customer service directly.
Best regards
Your Bimago Team
Reply from Bimago
Dear Customer,
we are glad that our product has met your expectations. Cutomer's satisfaction is of major importance to us.
Best regards
Your Bimago Team
Great company
Exactly advertised is what you get. Came on time. Able to track to door. Will use again if required.
12 October 2024
Reply from Bimago
Dear Customer,
we are very happy to hear that you are satisfied with your purchase. We look forward to welcoming you again.
Best regards
Your Bimago Team
Have not yet received product
Have not yet received product. It has been over 3 weeks. Has had no response or information why delivery will be late.
6 October 2024
Reply from Bimago
Dear Kathalina, that's very upsetting. We really regret that you have not contacted us directly. We will of course have a look into this matter and resolve your issue as quickly as possible. Very best regards, Your Bimago Team
Only got 1 curtain not happy at all
9 October 2024
Reply from Bimago
Dear Denise, please keep in mind that it's clearly indicated during the purchase that it's not a set, but a single curtain. We will contact you directly and try to resolve your complaint. Very best regards, Your Bimago Team
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