The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The deliver... See more
Company replied
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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See what reviewers are saying
Lovely atmosphere with friendly staff that are there when you need them. it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks eve... See more
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... See more
Company replied
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smo... See more
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Company details
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.9
Excellent
400 reviews
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Reply from Bensons For Beds - Luton222
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service — that’s exactly what we aim for.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
We was very pleased with the service…
We was very pleased with the service from ordering to the delivery Thank you
26 February 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you for your lovely feedback — we’re so pleased to hear you were very happy with the service from ordering through to delivery.
We hope to welcome you back soon!
Megan at Customer Care
In the end the shop assistant helped me…
In the end the shop assistant helped me find what I wanted
21 February 2026
Reply from Bensons For Beds - Luton222
Thanks for your review! We're glad our team could help you find exactly what you were looking for in the end. Enjoy your purchase,
Megan at Customer Care
Really helpful at the Bensons store in Luton
When walking into the store, straight away the assistant manager came up and said hello, then asked if we needed help, we said yes and told her what we were looking for in a mattress. We were shown four types and after choosing the one we felt was best for us we then purchased the mattress, to which the assistant manager helped us. Going through what we needed to do with the mattress and when our delivery date would be. We are now waiting to take delivery next month. From the store front our experience was really good and very helpful.
24 February 2026
Reply from Bensons For Beds - Luton222
We appreciate you sharing your in-store experience. It's great to hear that our team was helpful in guiding you to the perfect mattress. We look forward to your delivery next month!
See you next time! Megan at Customer Care 😊
An absolute pleasure to deal with
An absolute pleasure to deal with, excellent product knowledge and very professional will use again.
8 February 2026
Reply from Bensons For Beds - Luton222
We appreciate you sharing your feedback! We're so happy to hear that you had a positive experience and found our product knowledge excellent and professional. Thank you!
Recommended Company
Great service from start to finish. From sales to delivery could not have asked for more.
Exceptional!
16 February 2026
Reply from Bensons For Beds - Luton222
We appreciate your positive feedback! We're so happy to hear that you had exceptional service from our sales team through to delivery.
Excellent experience
Everyone at the store was very helpful. Ordering was easy, the delivery was quicker than we expected and the product was excellent. The delivery guys phoned to confirm arrival time and were very respectful, created very little mess (it was a very rainy day) and delivered everything to the right room. Overall experience was excellent. Would use Bensons again without hesitation.
18 January 2026
Reply from Bensons For Beds - Luton222
We're happy to hear that everyone at the store was very helpful and ordering was easy. It's great to know the delivery was quicker than expected, the product was excellent, and our delivery team was respectful. We appreciate you sharing your overall excellent experience and that you would use us again!
Friendly and Helpful
My first contact was over the phone and I spoke to Esha. Yesterday I went into the store to complete my purchase.
Esha is a lovely person I give her not five stars but ten stars. Thank you Esha, you are a credit to Bensons.
8 February 2026
Reply from Bensons For Beds - Luton222
We're so happy to hear that you had such a positive experience. It's great to know that our team member made such a wonderful impression during your purchase. Thank you for taking the time to share your feedback.
New Mattress
Good selection of mattresses/beds to consider. Good affordable prices. Totally kept informed and delivery was straightforward and again was contacted as advised.
4 February 2026
Reply from Bensons For Beds - Luton222
We're happy to hear that you found a good selection of mattresses and beds at affordable prices. We appreciate your positive feedback regarding the delivery and communication.
Very helpful
Very helpful , polite and I have got the most comfortable mattress ! Helpful with everything beginning to end .
3 February 2026
Reply from Bensons For Beds - Luton222
We're delighted you found our team helpful and polite, and that you are enjoying your comfortable new mattress. We appreciate your positive feedback!
Good sales experience
Awaiting delivery so this is a partial review of the experience so far and based mainly on experience in store.
We were assisted by Stephen. Showed him which beds we wanted, price range for mattress etc. He suggested a few options. Stephen whizzed through the order, sorted out free delivery too and informed us of the various additional services without any pressure to buy.
All in all a very positive experience thus far and hopefully the beds and mattresses live up to expectations once they arrive.
Luton Store could do with a bit of a refurb/refresh.
30 January 2026
Reply from Bensons For Beds - Luton222
We appreciate you sharing your in-store experience and are glad the service you received was positive. We'll note your feedback regarding the store's appearance. We hope you enjoy your new beds and mattresses!
Great customer service from Patryja…
Great customer service from Patryja thanks so much
4 February 2026
Unprompted review
Reply from Bensons For Beds - Luton222
We're so glad you received great customer service. We appreciate your positive feedback and thank you so much for choosing us!
Reply from Bensons For Beds - Luton222
We appreciate your feedback. We are so glad our staff was helpful and not pushy; that is what we aim for!
Thanks again for your support—it means a lot!
Megan at Customer Care
The young Lady who served me knew…
The young Lady who served me knew exactly what I wanted. service was quick and efficient. Delivery on the day arrived earlier than expected no problem. Driver very polite and helpful.
25 January 2026
Reply from Bensons For Beds - Luton222
We're happy to hear that you received quick and efficient service! It's great to know that our team member knew what you wanted and that the delivery was earlier than expected. We appreciate your feedback!
Reply from Bensons For Beds - Luton222
We appreciate your positive feedback! It's wonderful to know you were satisfied with our comprehensive service.
Management staff in store amazing and…
Management staff in store amazing and helpful. Delivery on time. Excellent service. The best staff ever : in store and drivers. 5 stars
17 January 2026
Reply from Bensons For Beds - Luton222
We appreciate your kind words! We're so glad to hear that our team and delivery service exceeded your expectations. Thank you for your 5-star rating!
Very friendly and helpful service
Very friendly and helpful service. Staff were polite and helped with getting me a good deal.
12 January 2026
Reply from Bensons For Beds - Luton222
We're delighted to hear that our staff provided friendly, helpful service and assisted you in securing a good deal. Thank you for your positive feedback!
Reply from Bensons For Beds - Luton222
We’re so glad you met our helpful team and had a great experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Shopping for a wardrobe
I went to buy a wardrobe for my mother. Our sales assistant, Shameela, was fantastic! We informed shameela of what we wanted: she informed us of the different options available, provided feedback about the quality and longevity of the product based on customer reviews, and calculated bundle deals promptly. Overall, her customer service was brilliant so it’s definitely worth shopping at the luton branch.
4 January 2026
Reply from Bensons For Beds - Luton222
We’re so glad Shameela gave you fantastic service at our Luton branch – helpful, knowledgeable, and efficient all the way! 💜 Thank you for your positive review - Lauryn at Customer Care
Helpful sales representative
Helpful sales representative, no pressure and a good price
6 January 2026
Reply from Bensons For Beds - Luton222
Thank you for your feedback Ian! We’re delighted to hear our sales representative was helpful, provided all the information without pressure, and offered a great price. That’s exactly the experience we aim for! 😊
Sleep well,
- Megan at Customer Care!
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