Excellent Service We had a really great experience with Patrycja. She was extremely helpful and patient throughout the whole process of choosing our bed. She explained everything clearly, helpe... See more
Company replied
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Excellent Service We had a really great experience with Patrycja. She was extremely helpful and patient throughout the whole process of choosing our bed. She explained everything clearly, helpe... See more
Company replied
Went to the Luton store two weeks ago and looked at a sofa bed that Hassan helped with showing me what it was like and others. He also offered to take off delivery. I came back 2 weeks later and bo... See more
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... See more
Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is... See more
Company replied
Written by the company
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to the Luton store two weeks ago and looked at a sofa bed that Hassan helped with showing me what it was like and others.
He also offered to take off delivery.
I came back 2 weeks later and bought the bed and he honoured what he said and took off the delivery. Thank you Hassan. Very polite and helpful person
Excellent Service
We had a really great experience with Patrycja. She was extremely helpful and patient throughout the whole process of choosing our bed. She explained everything clearly, helped us choose the right one, and made the whole experience easy and enjoyable.
We are really happy with the service we received. I would definitely recommend Patrycja to everyone — if you’re looking for a bed, make sure you speak to her. She is very professional, friendly, and genuinely takes care of her customers.
Thank you so much, Patrycja! 😊

Reply from Bensons For Beds - Luton222
Once again very pleased with my second bed purchased at benson beds in Luton. Manager Stephen was very professional and helpful.
Fantastic deals, I was asking so many questions and need a lot of different figures and they done it every time. Very helpful and kind.

Reply from Bensons For Beds - Luton222
My experience with the staff was amazing. Answering all questions with smiles and giving relevant informations that guided our decisions
Good quality bed and mattress.
Staff is amazing very helpful

Reply from Bensons For Beds - Luton222
Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is a great example of how to give excellent customer service.

Reply from Bensons For Beds - Luton222
ALLROUND NO NONSENSE JUST WHAT I NEEDED
SALES EXCELLENT
DELIVERY EVEN BETTER (THANK YOU DAVE AND TERRY)

Reply from Bensons For Beds - Luton222

Reply from Bensons For Beds - Luton222
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been given 3 options, we were expected to make a decision immediately).
Communication was very good once order had been placed and bed was delivered at the promised time.
The delivery guys were great and helpful.
Pleasant staff, knowledgeable and friendly.
Such a good experience that we bought a bed the same day. Would definitely recommend

Reply from Bensons For Beds - Luton222
Helpfull members of staff. Just ashame the lift was not working

Reply from Bensons For Beds - Luton222
I had an excellent experience at Bensons for Beds. The staff were friendly, welcoming, and very knowledgeable. They took the time to understand what I was looking for, answered all my questions patiently, and helped me choose the right mattress without any pressure. Their professionalism and excellent customer service made the whole shopping experience smooth and enjoyable. I would definitely recommend Bensons for Beds because of their outstanding staff.

Reply from Bensons For Beds - Luton222

Reply from Bensons For Beds - Luton222
We are glad we visited the store in Luton to check different brands mattresses. With help from the store assistant we ended up selecting a different mattress to the one we were looking for. But that was the right choice for us. We received the delivery smoothly and we are enjoying good night sleep ever since.

Reply from Bensons For Beds - Luton222
The store manager, Stephen, was a great person, and I was really happy with the way he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the beds and explaining everything clearly. We were able to book the bed within 30 minutes of talking with him and close the deal.

Reply from Bensons For Beds - Luton222
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.