The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The deliver... See more
Company replied
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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See what reviewers are saying
Lovely atmosphere with friendly staff that are there when you need them. it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks eve... See more
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... See more
Company replied
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smo... See more
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Company details
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.9
Excellent
400 reviews
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Excellent experience
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been given 3 options, we were expected to make a decision immediately).
Communication was very good once order had been placed and bed was delivered at the promised time.
The delivery guys were great and helpful.
7 August 2026
Reply from Bensons For Beds - Luton222
Thank you for your detailed feedback! 😊 We're delighted to hear that our sales assistant was friendly, knowledgeable, and helpful in finding options that met your requirements. We also appreciate your comments about wanting a little more time to browse before making a decision. Customer feedback like this is invaluable, and we'll be sure to take it on board. Thank you for choosing us, and we hope you enjoy your new bed,
Megan | Customer Care Specialist🛏️
Helpful and knowledgable
10 August 2026
Reply from Bensons For Beds - Luton222
Hello Annette,
Thank you for your feedback! 😊 We're delighted to hear that our team was helpful and knowledgeable, ensuring you had all the information you needed to make the right choice.
Thanks for choosing us – we hope to serve you again!
Megan | Customer Care Specialist!
new bed
Pleasant staff, knowledgeable and friendly.
Such a good experience that we bought a bed the same day. Would definitely recommend
28 July 2026
Reply from Bensons For Beds - Luton222
We're so pleased to hear you had such a good experience with our pleasant, knowledgeable, and friendly staff. It's wonderful that you found a bed you loved so much you bought it the same day!
Thank you for your positive review - Lauryn at Customer Care
Helpfull members of staff
Helpfull members of staff. Just ashame the lift was not working
28 July 2026
Unprompted review
Reply from Bensons For Beds - Luton222
We're happy to hear our staff were helpful! We apologize for the inconvenience with the lift.
Team Bensons
I had an excellent experience at Luton Bensons for beds
I had an excellent experience at Bensons for Beds. The staff were friendly, welcoming, and very knowledgeable. They took the time to understand what I was looking for, answered all my questions patiently, and helped me choose the right mattress without any pressure. Their professionalism and excellent customer service made the whole shopping experience smooth and enjoyable. I would definitely recommend Bensons for Beds because of their outstanding staff.
28 July 2026
Reply from Bensons For Beds - Luton222
We're so pleased to hear you had such an excellent experience with us! It's wonderful that our team provided such friendly, welcoming, and knowledgeable assistance, and helped you choose the right mattress without any pressure.
Team Bensons
Reply from Bensons For Beds - Luton222
We're so pleased to hear you had such a positive experience with our store and delivery service. Thank you for your wonderful feedback!
Team Bensons
We are glad we visited the store in…
We are glad we visited the store in Luton to check different brands mattresses. With help from the store assistant we ended up selecting a different mattress to the one we were looking for. But that was the right choice for us. We received the delivery smoothly and we are enjoying good night sleep ever since.
20 July 2026
Reply from Bensons For Beds - Luton222
Thank you for your wonderful review! We're delighted to hear that our Luton store team helped you find the mattress that was truly the right fit for you, even if it wasn't the one you originally had in mind. It's great to know that your delivery went smoothly and, most importantly, that you've been enjoying a great night's sleep ever since. Thank you for choosing us!😊
Quick and easy
18 July 2026
Reply from Bensons For Beds - Luton222
We're so pleased to hear your experience was quick and easy.
Thank you for your positive review - Lauryn at Customer Care 💜
I’ve polished the review text for…
The store manager, Stephen, was a great person, and I was really happy with the way he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the beds and explaining everything clearly. We were able to book the bed within 30 minutes of talking with him and close the deal.
20 July 2026
Reply from Bensons For Beds - Luton222
We're so pleased to hear about your excellent experience in our Luton showroom! It's wonderful that our team provided such kind and professional assistance, explaining everything clearly.
Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Luton222
We are so pleased to hear that you experienced excellent service and quality with us. Thank you for sharing your positive feedback!
Team Bensons
Bought the second mattress from Bensons…
Bought the second mattress from Bensons for Beds. As previously, I am very happy with the choice, what a lovely mattress. You simply cannot go wrong by choosing Bensons for Beds.
Great support in store, easy to choose, great service for delivery and collection. Strongly recommended!!
10 July 2026
Reply from Bensons For Beds - Luton222
We're so pleased to hear you're very happy with your second mattress purchase! It's wonderful that you found great support in-store, an easy selection process, and excellent service for both delivery and collection. Thank you for your strong recommendation!
Reply from Bensons For Beds - Luton222
We are so glad to hear you had such a positive experience with our product and delivery service. Thank you for your wonderful feedback!
Delivered within the time frame and…
Delivered within the time frame and team was very helpful
7 July 2026
Unprompted review
Reply from Bensons For Beds - Luton222
We're so pleased your delivery was within the timeframe and that our team was very helpful. Thank you for your positive feedback!
Great manager and staff very helpful…
Great manager and staff very helpful polite and kind and had a lot of knowledge on the different beds
6 July 2026
Unprompted review
Reply from Bensons For Beds - Luton222
We're so pleased to hear our manager and staff were very helpful, polite, and kind. It's wonderful that they had a lot of knowledge on the different beds. Thank you for your kind feedback!
Benson Beds are the best, don’t care what anyone says.
If you are looking for quality, great customer service, Benson Beds is the place to go. I had a great experience.
29 June 2026
Unprompted review
Reply from Bensons For Beds - Luton222
We're so pleased you found our quality and customer service to be excellent and that you had such a great experience with us. Thank you for your wonderful feedback!
Team Bensons
Everything was great
Everything was great. the delivery guys handled everything professional
26 June 2026
Reply from Bensons For Beds - Luton222
We're so pleased everything was great and our delivery team was professional. Thank you!
Team Bensons
The delivery people were very prompt…
The delivery people were very prompt and efficient putting the bed up and very courteous.
26 June 2026
Reply from Bensons For Beds - Luton222
We're so pleased our delivery team was prompt, efficient, and courteous. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Luton222
We're glad you had a positive experience!
Team Bensons
Benson for beds good reliable service…
Benson for beds good reliable service was good furniture is very well made no complaints. True to size accommodating staff are brilliant always ready to help. Everything about this company is good. No complaints. Highly recommend.
22 April 2026
Reply from Bensons For Beds - Luton222
We're so pleased you found our service reliable, our furniture well-made, and our staff brilliant. We truly appreciate your high recommendation!
Team Bensons
The staff I met that day was very… was helpful
The staff I met that day was very polite and helpful in selecting the best mattress and bed, it was a good experience
16 June 2026
Reply from Bensons For Beds - Luton222
We're so pleased our team was polite and helpful in selecting your mattress and bed. Thank you for your kind feedback!
Team Bensons
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