The salesperson Lee was exceptional, he put up with all our questions and tour of just about every bed in the shop! He was friendly and knowledgeable and helped us decide (after about an hour!) on th... See more
Company replied
Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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Lee in Grimsby was extremely knowledgeable, patient and helpful. Lovely customer service, an excellent range of beds and accessories to choose from and all options and extras explained. Our second u... See more
Company replied
Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
Company replied
Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
250 reviews
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Brilliant team from the store to…
Brilliant team from the store to delivery
29 January 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate you sharing that our team was brilliant from the store to your delivery! Thank you for letting us know about your experience,
Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
Thanks for your feedback Wayne! 😊 We’re really glad to hear the team were polite and helpful. We understand the £49.99 delivery fee can feel a bit high, especially after investing in a £1500 mattress. Your comments are appreciated and will be passed on for review. Thanks again for shopping with us,
- Megan at Customer Care💜
First class
Awesome service all the way through! From buying and picking to getting it delivered, we got top-notch service. Lee at the store was super helpful, and both delivery guys were polite and respectful. I totally love the Otterman divan bed; it's built great and I sleep like a baby on it.
30 January 2026
Reply from Bensons For Beds - Grimsby694
We're happy to hear that you received awesome service throughout your experience, from purchase to delivery! We're also glad that our team members were helpful and respectful, and that you love your new bed. Thank you for your positive feedback,
Megan at Customer Care
Very helpful in shop experience at…
Very helpful in shop experience at Grimsby with Danielle, easy ordering and good communication for delivery. Only slept on the mattress for a few nights but appears good quality and suitable to our needs.
26 January 2026
Reply from Bensons For Beds - Grimsby694
We're happy to hear about your helpful in-store experience and easy ordering process. We appreciate your positive feedback on the communication regarding delivery and hope the mattress continues to meet your needs!
Reply from Bensons For Beds - Grimsby694
We're happy to hear that you had an excellent experience with our salesman in our Grimsby branch. Thank you for your positive feedback.
Friendly staff and very helpful in…
Friendly staff and very helpful in choosing the right matress for our needs
11 January 2026
Reply from Bensons For Beds - Grimsby694
We’re so pleased to hear our team helped you find the perfect mattress for your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Lee at the Grimsby store - 10/10
My wife and and I visited the Grimsby store 10/01/26, the sales guy Lee was excellent. His product knowledge was top notch and he definitely went above and beyond in helping us decide on the right bed.
10 January 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate you sharing your experience at the Grimsby store! We're happy to hear that our team member's product knowledge and assistance helped you choose the right bed. Thank you for your positive review – Lauryn at Customer Care 💜
The man I saw in the showroom was…
The man I saw in the showroom was brilliant, very patient and knowledgable
14 December 2025
Reply from Bensons For Beds - Grimsby694
We're glad you found our showroom staff helpful, patient, and knowledgeable. We appreciate you taking the time to share your positive experience!
Excellent serivce
Excellent serivce, open and transparent regarding delivery time! The three young delivery men were so respectful, they were happy to take our mattresses upstairs for us, removing their shoes without being asked!
18 November 2025
Reply from Bensons For Beds - Grimsby694
Wow this is amazing! We really appreciate the time taken to leave us this review. We trust you will continue to experience great comfort with this mattress. Thank you, Stewart- Team Bensons
Lee in Grimsby store was brilliant…
Lee in Grimsby store was brilliant from start to finish , full of knowledge and very helpful can’t fault the service Thankyou
3 December 2025
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to share your experience. We are so glad to hear that you received brilliant and helpful service in our Grimsby store!
Megan at the Grimsby Shop was very…
Megan at the Grimsby Shop was very helpful and explained all the different types of Mattress.
10 November 2025
Reply from Bensons For Beds - Grimsby694
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Lee the salesman was very helpful
Lee the salesman was very helpful with information. he was not pushy and only showed us products within our price range
7 November 2025
Reply from Bensons For Beds - Grimsby694
We’re so pleased to hear Lee provided such helpful and considerate service! Showing products within your price range and never being pushy is exactly the experience we aim to deliver.
Thank you for an amazing review Martyn – Lauryn at Customer Care 💜
Grimsby store
Visited the Grimsby store where Lee was very helpful in listening to our needs and pointing us in the direction of several options.
Quality of bed looks ok and price was well within budget.
7 November 2025
Reply from Bensons For Beds - Grimsby694
Thank you for sharing your experience! We’re delighted to hear that Lee at our Grimsby store took the time to listen to your needs and guide you through several options. It’s great to know you found a bed that meets your expectations and fits within your budget.
Thank you for your positive review Catherine – Lauryn at Customer Care 💜
Right Mattress at the Right price and great friendly service.
Excellent advice from Martin about choosing the correct mattress for our needs we were looking at buying an Emma Mattress on line but after trying a Hybrid Mattress in store decided against Hybrid. Martin put us on the sleep pro machine and showed us several models at the bottom middle and top of our budget. Once we settled on a Mattress Martin worked with us to ensure that we got the best price possible and arranged delivery for less than three weeks time. fantastic service never felt pressured and we believe we came away with the right product at the right price.
9 November 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for sharing such a thorough account of your experience. We’re delighted that Martin provided excellent advice, guided you through the Sleep Pro process, and helped you find the perfect mattress at the right price without any pressure. We truly appreciate your feedback and are glad you felt supported throughout. Thank you for an amazing review Hayley – Lauryn at Customer Care 💜
Great experience!
Lee was great in helping pick the right bed and mattress for both my fiancé and myself. A massive credit to the company and decent guy.
4 November 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that you found the perfect bed and mattress! We appreciate you acknowledging the assistance you received; it's great to know we could help. Thanks,
Megan
Customer Care Team
Felt my needs from the product I wanted…
Felt my needs from the product I wanted were listened to and Martin ensured my needs were met.
26 October 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that your needs were met, and we appreciate your positive feedback. We're so glad you had a great experience,
Megan at Customer Care
Great products
Very nice salesman. Not pushy at all, let us look round.
New a lot about the product we were looking at.
Excellent service overall. Will definitely recommend
26 October 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate you sharing your positive experience! We're so glad to hear that our team member was helpful and knowledgeable, allowing you to browse without pressure. Thank you for your recommendation,
Megan at Customer Care
Great sales staff
Great sales staff, very friendly and helpful couldn't have done better.
28 October 2025
Reply from Bensons For Beds - Grimsby694
We appreciate you sharing your experience. We're so happy to hear that our sales staff was friendly and helpful to you!
Thanks again for your support – we truly appreciate it
Megan at Customer Care
Friendly and helpful team
The team was very helpful. They made product suggestions about my preferences. I bought a mattress and pillows from the store. I've been using them for about a week, and I am very happy with both of the products.
Special thanks to Megan!
29 September 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that the team was helpful in suggesting products based on your preferences. We appreciate your purchase and are glad you are happy with your new mattress and pillows.
Looking forward to seeing you again!
Megan at Customer Care
Sofa bed
Adrian was very helpful without being too pushy,helped us find just what we were looking for.
12 September 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that you found what you were looking for! We appreciate your feedback and are glad our team member was helpful and not too pushy.
Best wishes,
Megan
Bensons for Beds Customer Care
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