The salesperson Lee was exceptional, he put up with all our questions and tour of just about every bed in the shop! He was friendly and knowledgeable and helped us decide (after about an hour!) on th... See more
Company replied
Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lee in Grimsby was extremely knowledgeable, patient and helpful. Lovely customer service, an excellent range of beds and accessories to choose from and all options and extras explained. Our second u... See more
Company replied
Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
Company replied
Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience
Let me just start by stating that my wife always walks away when salesman are pushy. Today we saw Lee in the Grimsby branch. He was the opposite of pushy but was very knowledgeable and spent a lot of time with us. It was a fantastic experience with Lee guiding us through our choice, with lots of laughing along the way. A real credit to Bensons.
23 April 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for sharing such a lovely experience! We’re delighted to hear Lee at our Grimsby branch provided knowledgeable, relaxed guidance without any pressure—and even made it fun along the way. He’s a real credit to the team and will be thrilled to read this,
Megan | Customer Care Specialist
friendly knowing what they are selling…
friendly knowing what they are selling making u feel comfortable
25 March 2026
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our team made you feel comfortable with their knowledge.
Thank you for your positive review – Lauryn at Customer Care 💜
The delivery time was well within the…
The delivery time was well within the estimate given, and the 2 delivery lads were very polite and helpful and made an excellent set up of the beds we had ordered. No complaints from us at all.😁😁
15 April 2026
Reply from Bensons For Beds - Grimsby694
Much appreciated! Polite, helpful delivery and a smooth setup is exactly what we aim for 👏
Wishing you all the best until next time,
Megan | Customer Care Specialist
The friendliest staff I must say
The friendliest staff I must say , nothing was too much trouble. It helped to make my decision easier
Thanks to Danielle for dealing with me. And too Lee for keeping my wife chatting 👍🏻
8 April 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words! We’re thrilled to hear our team made your experience such a positive one. Danielle will really appreciate the mention, and Lee will be delighted to know he helped make the visit enjoyable too 👍🏻 Thanks again for choosing us,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Grimsby694
Gemma Vickerman,
We're so happy our staff was helpful and informative, but not pushy. We appreciate your positive feedback very much!
Team Bensons - Jessica
Reply from Bensons For Beds - Grimsby694
Thank you for your feedback! We’re really pleased to hear everything was great 😊
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist
Delivery was on time and the driver and…
Delivery was on time and the driver and assistant were really good.
29 March 2026
Reply from Bensons For Beds - Grimsby694
Thank you! 😊 We’re pleased to hear the delivery was on time and that the driver and assistant did a great job. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Grimsby694
Thank you for your review! We’re so glad to hear Adrian was extremely helpful and knowledgeable. We’ll be sure to pass your kind words on,
Megan | Customer Care Specialist💜
Lee made the whole experience great
Lee made the whole experience great, very relaxed not pushy, explained everything that was relevant and avoided what wasn’t.
Overall very pleased with purchases although still awaiting delivery as we needed more time to get room ready. But this was not a problem, Lee made it all seem so easy. Refreshing.
22 March 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for the lovely feedback! We’re so pleased Lee made the whole experience relaxed and easy, with no pressure at all. Glad everything was arranged to suit your timing — we’ll have your delivery ready when you are.
Thanks again for your support—it means a lot,
Megan at Customer Care🛏️✨
Adrian who served us was extremely…
Adrian who served us was extremely helpful and knowledgeable. He didn't hesitate to unfold sofa beds to show ease of using. Would certainly go back
21 March 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thanks for the lovely review Mr Beaumont! So glad Adrian went the extra mile — sofa beds and all! His knowledge and helpfulness really shine. We’d love to welcome you back,
Megan at Customer Care🌟
Excellent service
Excellent service, our advisor really helped us find what we were looking for within our budget
18 March 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for giving us 5 stars! We’re delighted to hear you received excellent service and that your advisor helped you find exactly what you needed within your budget. We really appreciate you sharing your experience with us,
Megan at Customer Care! 😊🛏️
Reply from Bensons For Beds - Grimsby694
We're happy to hear that you received excellent service and found everything you needed for your new mattress! We appreciate your feedback.
Team Bensons - Jessica
Excellent
What a fantastic shopping experience, it was nice to be in a showroom with no pushy salesman but to have someone on hand to answer questions.
Tried out a few different mattresses and bed styles before deciding on our choice
The salesman we had was fantastic, went through all the different credit options and everything else
I will definitely be using them again
11 March 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for your fantastic review! I’m really pleased to hear you had such an excellent shopping experience. It’s great to know you felt comfortable browsing the showroom without any pressure, while still having someone on hand to answer your questions whenever you needed support.
We truly appreciate your kind words, and it’s wonderful to hear you’ll be returning in the future,
Megan at Customer Care
Exceptional service
Great experience choosing a new mattress . The staff where exceptional and excellent great service .
22 February 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for your lovely review! We’re delighted to hear you had a great experience choosing your new mattress. It’s wonderful to know the team were exceptional and provided excellent service throughout. Enjoy your new comfort,
Megan at Customer Care😊
Recommend
From the salesman Lee to the regular updates, phone calls and courteous delivery with care taken to my property and carpets I am very happy with my purchases and experience
Thank you to all involved
1 February 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
We're happy to hear about your positive experience, from the updates to the careful delivery. We appreciate your recognition of our team's dedication to your satisfaction with your purchases.
Stewart - Team Bensons
I would 100% recommend using benson for…
I would 100% recommend using benson for beds, they went above and beyond
16 February 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
We're happy to know we exceeded your expectations. Thank you for recommending us; we appreciate your positive feedback!
Stewart - Team Bensons
Lee for Benson for Beds in Lincolnshire
Lee, the sales manager, was patient and guided us smoothly from start to finish. Delivery was punctual and professional. The crew were warm, meticulous, and knowledgeable. We’re proud Tempur bed owners and very pleased with our purchase—better sleep and no more back or neck pain.
15 February 2026
Reply from Bensons For Beds - Grimsby694
We're happy to hear that the sales manager guided you smoothly. It's great the delivery was punctual and professional, and the crew were warm and knowledgeable. We appreciate you sharing that you're pleased with your purchase!
Stewart - Bensons Team
Reply from Bensons For Beds - Grimsby694
Thank you for your positive feedback, It really does mean a lot
Stewart Team Bensons
I went into the Grimsby store to look…
I went into the Grimsby store to look around after an unsuccessful visit to Dreams.
I was greeted on entry, asked if I knew what I was looking for & to feel free to try out the mattresses & ask for help when I needed it. I chose 2 bedframes & 2 mattresses. Megan was very helpful & I was offered a cup of tea whilst we were sorting out the paperwork. Megan went through everything twice just to make sure everything was correct & I left feeling confident with my choices & very much like a valued customer.
Thank you for having the staff that are happy to help customers.
9 February 2026
Reply from Bensons For Beds - Grimsby694
We're glad you enjoyed your experience in our Grimsby store. It's great to hear that our team made you feel valued and confident with your choices. Thank you for your positive feedback,
Megan at Customer Care
Lee the shop colleague was helpful and…
Lee the shop colleague was helpful and gave us piece of mind on our purchase. Great communication overall.
15 January 2026
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback! We're happy to hear that our colleague was helpful and provided assurance during your purchase, and that you experienced great communication.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.