Bekommenamenskette Reviews 

6,338
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Unfortunately, this has been one of the most frustrating online shopping experiences I've had. The promised delivery time was 8–11 days. After that period passed, customer service informed... See more

Company replied

Rated 4 out of 5 stars

Generally when you select personnalized items, you can see them on the screen, with your own personalization before you confirm you want them as is. Here, this possibility is not offered. When you con... See more

Rated 5 out of 5 stars

I was skeptical as the advertisement was written in German, payment was taken in London and the items were posted from China. However the quality is excellent and the delivery arrived quickly. The Chr... See more

Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Gift Shop
  4. Jeweler
  5. Jewellery Manufacturer

Information provided by various external sources

Onlineshop für günstige kundenspzefische Goldprodukte & Silber Namenskette, Entwerfen Sie Ihren individullen Schmuck mit Namen, Es finden Sie jetzt unter bekommenamenskette.com


Contact info

3.8

Great

TrustScore 4 out of 5

6K reviews

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3.8

All reviews

(6,338)

727 reviews in the last 12 months

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Rated 1 out of 5 stars

fast delivery was 3 weeks

I ordered and payed a very fast delivery. It was a present for a wedding. It came almost two weeks to late. We already came back from the trip to the wedding. So useless present. I wrote the costumer service that I payed a lot for fast delivery, they just answered that they don't understand the problem. Disappointing.

8 May 2024
Unprompted review
Bekommenamenskette logo

Reply from Bekommenamenskette

Lieber Kunde,

Es tut uns leid, das zu hören.
Könnten Sie bitte eine E-Mail mit Ihrer Bestellnummer und E-Mail-Adresse an service@bekommenamenskette.com senden, damit wir dies für Sie überprüfen können?
Vielen Dank für Ihre Hilfe.

Beste Wünsche,
Kundenservice-Team

Rated 1 out of 5 stars

I've been waiting two weeks for the…

I've been waiting two weeks for the package, it hasn't been delivered yet, and it says 5-8 days.
they don't respond to email.
Rude

5 February 2024
Unprompted review
Bekommenamenskette logo

Reply from Bekommenamenskette

Sehr geehrte Kunden,

Bei weiteren Fragen wenden Sie sich bitte per E-Mail an service@bekommennamenskette.com.

dein,
Kundenservice-Team

Rated 2 out of 5 stars

I ordered 2 name necklaces on 01/19/24

I ordered 2 name necklaces on 01/19/24. ORDER NUMBER 98891. I am yet to receive the items.

19 January 2024
Unprompted review
Bekommenamenskette logo

Reply from Bekommenamenskette

Dear customer,

We are sorry to hear that.
Could you please send email to service@bekommenamenskette.com about your correct order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 4 out of 5 stars

Easy to create

Easy top create. Unfortunately you can't change anything after you've put it into shopping bag. If you want to change something, you have to delete it and start again from the beginning

8 January 2024
Unprompted review
Rated 3 out of 5 stars

Quality of the pictures on the product

I ordered the photo necklace which you can unscrew and put hair of your pet in. It was the exact picture that I sent. However one of my cat´s ears had fallen off... the necklace itself is lovely material.

I also ordered the glass coffee jars with pictures of my cats. Assuming they would (same as the necklace) take the picture and put it on there. However it was more like a drawing/cartoon. Two of them looked like the pictures the other two looked more like dogs....
The product quality is great as is the shipment, but the pictures printed on them not so much. It´s a hit or miss.

6 January 2024
Bekommenamenskette logo

Reply from Bekommenamenskette

Lieber Kunde,

Es tut uns leid, das zu hören.
Könnten Sie uns bitte ein klares Bild des Artikels zur Verfügung stellen, den Sie erhalten haben, und uns das erwähnte Problem zeigen?
Wir haben Ihre E-Mail erhalten und werden die beste Lösung für Sie anbieten, sobald Sie ein Artikelbild zur Verfügung stellen.
Bitte senden Sie eine E-Mail an service@bekommennamenskette.com, wenn Sie weitere Probleme haben.

Dein,
Kundenservice-Team

Rated 2 out of 5 stars

Very thin. Not suitable for cold seasons.

Der Pullover ist sehr Dünn und macht keinen wertigen Eindruck.
Als Geschenk leider eher ungeeignet.
---
The sweater is very thin and doesn't seem to be of high quality.
Unfortunately not suitable as a gift.

31 December 2023
Bekommenamenskette logo

Reply from Bekommenamenskette

Lieber Kunde,

Es tut uns leid, das zu hören.
Könnten Sie uns bitte ein klares Bild des Artikels zur Verfügung stellen, den Sie erhalten haben, und uns das erwähnte Problem zeigen?
Wir haben Ihre E-Mail erhalten und werden die beste Lösung für Sie anbieten, sobald Sie ein Artikelbild zur Verfügung stellen.
Bitte senden Sie eine E-Mail an service@bekommennamenskette.com, wenn Sie weitere Probleme haben.

Dein,
Kundenservice-Team

Rated 1 out of 5 stars

Do not order here

Do not order here, it's a complete scam. I ordered one of their dog drawing sweatshirts. The colour, size, quality and print(!! should have been embroidery) were completely off. Not at all what is advertised. This was a Christmas present, but I can't give something like this as a present.

29 December 2023
Unprompted review
Bekommenamenskette logo

Reply from Bekommenamenskette

Lieber Kunde,

Es tut uns leid, das zu hören.
Könnten Sie bitte eine E-Mail mit Ihrer Bestellnummer und E-Mail-Adresse an service@bekommenamenskette.com senden, damit wir dies für Sie überprüfen können?
Vielen Dank für Ihre Hilfe.

Beste Wünsche,
Kundenservice-Team

Rated 1 out of 5 stars

Paid €28 for express delivery but…

Paid €28 for express delivery but received the order after one week also there was no response from them when I tried to contact them.
After all of that I got a letter from the border agency to pay €10 which wasn’t mentioned.
The quality as well wasn’t worth it at all.

1 December 2023
Bekommenamenskette logo

Reply from Bekommenamenskette

Dear Customer,

We are sorry to hear that.
Your order has been delivered on Delivered
11/24/23 at 10:14 AM.
Please send email to service@bekommenamenskette.com if you have further problem.

Yours,
Customer Service Team

Rated 1 out of 5 stars

Order not received

Made an order on the 11th November and haven’t received anything yet not even a confirmation email yet money has been taken from my PayPal account! Not happy about this. Have sent an email via PayPal but not holding out much hope.

11 November 2023
Unprompted review
Bekommenamenskette logo

Reply from Bekommenamenskette

Dear Customer,

We are sorry to hear that.
Your order has been delivered on 2023-12-11 16:51:22 Package delivered.
Please send email to service@bekommenamenskette.com if you have further problem.

Yours,
Customer Service Team

Rated 4 out of 5 stars

First time experience

It's nice to be able to see how the medallion will look like. You can enlarge your picture, move it around, .. And it's easy to plave and order.
It is, however, very difficult for people like me, who don't understand German.
It would also be nice to be able to change the font of the inscription.

22 October 2023
Unprompted review
Rated 4 out of 5 stars

Almost perfect

Perfekt experience and fair price however it would have been better if they could show u what ur initials look like together

12 October 2023
Unprompted review
Rated 4 out of 5 stars

Generally when you select personnalized…

Generally when you select personnalized items, you can see them on the screen, with your own personalization before you confirm you want them as is. Here, this possibility is not offered. When you confirm your order, you don't get a real recap of your choice (name, colour). This makes you a bit uncomfortable... I choose orange color and name Raphaël but the image on the order remains the same as the one shown as example. Not really nice...

27 September 2023
Unprompted review

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