Begg Shoes Reviews 

883
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and seamless communication throughout the process. Many people appreciate the prompt and well-packaged delivery, often arriving quicker than expected. Reviewers frequently mention the high quality and wide selection of products, which are accurately described. The staff's helpfulness and the personal touches, like handwritten notes, significantly enhance the overall shopping experience. Many consumers also value the clear website and the supportive nature of this family-run business.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

People report positive experiences with service, often describing it as excellent, friendly, and impeccable... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Staff

Reviewers consistently express appreciation for the staff, highlighting their friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

Excellent! I ordered my shoes late in the evening, selected 1st class delivery for a small fee and got my shoes in less than 48h. The shoes were just as described and what was really wonderful was to... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

883 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(883)

181 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

Very happy. First time ordering from Begg Shoes and very impressed with the fast delivery and lovely Regarde le Ciel ankle boots. They are so comfortable that I immediately ordered the same ones in another colour.
Will definitely use this company again.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Boots arrived really quickly, perfectly packaged and a returns label inside along with some information about their shop and a wee personalised note. Very impressed. Would use again and highly recommend.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Reicker trainers

Bought a pair of Reicker trainers and the right foot sole split within the 12th month of wearing them on a casual basis. Complained to the company who said it was down to general wear and tear and not a manufacturing fault. The rest of the trainers were in good order and showing no obvious signs of deteriorating.So don't buy if you expect your shoes to last longer than 12 months!! An expensive mistake from a company I thought was reputable.

17 September 2025
Unprompted review
Begg Shoes logo

Reply from Begg Shoes

At Begg Shoes, we take all customer concerns regarding product quality very seriously and investigate them thoroughly. In this case, we consulted directly with Rieker, who reviewed the shoes and determined that the wear observed was consistent with normal use rather than a manufacturing fault. As a result, a refund could not be issued.
We understand that this may be disappointing, but we always follow the guidance of the brands we work with to ensure fairness and accuracy. We remain committed to providing high-quality products and support to all our customers and will continue to address genuine fault claims carefully and professionally.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery

High quality product delivered really quickly and well packaged. Paperwork contained within package indicated clearly what to do if product needed to be returned which is reassuring.Truly professional business.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Begg shoes - very good service

Begg's really lived up to their friendly family firm offer, delivering just the shoes I needed with a nice note included, and a well-presented insert about the firm. Great to see that they have survived so long - and hopefully will continue to do so. I shall definitely be buying shoes with them into the future.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Patient and knew the stock well so could advise and suggest alternatives for my wide feet! Good selection from well known brands such as Gabor, Geox, Skechers, Reiker.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic service today looked after by the manager she was brilliant. Helpful and knowledgeable I really appreciate her help. The shop has a lovely vibe all staff friendly.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I am so impressed with Beggs shoes!
I ordered Skechers trainers on Thursday & they arrived on Monday. They fit beautifully, are in perfect condition with a personalised message from Sara at the Lerwick branch.
I will definitely use them again &recommend them to friends & family.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a pair of red patent boots by Reiker. Received promptly and well packaged worh a personalised note which I thought was a lovely touch

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a pair of size 7.5 Rieker…

Purchased a pair of size 7.5 Rieker shoes which were in the sale. Arrived promptly wrapped in a waterproof bag. Shipping invoice and returns details plus a personalised note of Thanks sat on the top of the shoes. Shoes fit well and feel nice and comfy and they look smart. Thanks for stocking half sizes as some online shoe stores do not. Will definitely look at your website first when I'm looking for shoes etc.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of shoes

Great selection of shoes. Makes a lovely change to deal with a family firm and you can tell the difference in their attention to detail. Handwritten note a nice touch.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service, perfect shoes

Great friendly service, super quick delivery, even a pre-printed return label was included - which I didn’t need as the Ara boots I bought fit as if they were made just for me :-) Will definitely use this company again.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous footwear and great service

Bought a pair of fabulous leopard print boots, super comfy, great price, quick delivery and a sweet little handwritten note from Eleanor thanking me for my order. A reminder of how invaluable these family businesses are ❤️

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great shoe fitting

Today I had an amazing experience with Kim and Emma in the Perth Branch.
I am disabled and find it extremely difficult to find shoes that can be adapted on my right foot, are wide enough to fit an AFO (splint) inside my shoe and fit comfortably.
All these things and more were met by Kim who went above and beyond to find me boots. Kim went up and down the stairs so many times carrying as many boxes she could carry. Kim listened as l gave her clear instructions on how to fit an AFO into my shoe and did a great job without hurting me. She was very keen on learning this. I found this very impressive. We also had a good fun together. Every time she ran up the stairs with 5 boxes and came down with more she asked Emma to keep an eye on me as I did not have my AFO on. What a brilliant team and after trying on about 15 pairs of shoes she found me the perfect pair. I can’t thank her enough for her customer service. Kim even thanked me for giving her a course on how to fit an AFO and she did it so well she gets 5 stars from me.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went ito my local shop to look for a pair of winter boots and found a pair I liked, in the colour I liked. Unfortunately the shop didn't have my size but the lovely assistant letme try on the same pair on a different colour before ordering the ones I wanted. My boots were delivered to my home, at no delivery cost, 48 hours later. Excellent service.

30 September 2025
Unprompted review

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