Begg Shoes Reviews 

883
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and seamless communication throughout the process. Many people appreciate the prompt and well-packaged delivery, often arriving quicker than expected. Reviewers frequently mention the high quality and wide selection of products, which are accurately described. The staff's helpfulness and the personal touches, like handwritten notes, significantly enhance the overall shopping experience. Many consumers also value the clear website and the supportive nature of this family-run business.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

People report positive experiences with service, often describing it as excellent, friendly, and impeccable... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Staff

Reviewers consistently express appreciation for the staff, highlighting their friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

Excellent! I ordered my shoes late in the evening, selected 1st class delivery for a small fee and got my shoes in less than 48h. The shoes were just as described and what was really wonderful was to... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

883 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(883)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered very quickly

Due to a medical condition I need very light shoes. I have favourite Skechers which I normally buy from a local outlet store but on this occasion they weren't in stock. I found them at Beggs on Amazon and had them delivered very quickly for not much more than the outlet! I wouldn't hesitate to look at Beggs first in the future!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional delivery Service …

The order was Skechers boots which is a make I always use . Did the order through Amazon. The order arrived right in the far south of England and was well packaged and arrived 4 days earlier than expected. Best service ever of such a good product. Thank you

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website
Excellent updates on delivery
Prompt delivery by courier.
All paperwork enclosed
Excellent experience

7 January 2026
Unprompted review
Rated 5 out of 5 stars

A good service from Beggs

Sketchers ordered bia Amazon arrived on the stated day by Royal Mail tracked delivery. The boots fit fine, (close design to ny old Sketchers), but clear instructions and label included to return directly if it had been necessary. Beggs is a Scottish family business who really value their customers. There's even a handwritten thank you note and since my husband is Scottish and we spend all our holidays there, it made me happy that I could support them, while I'd also managed to find the boots that were rapidly selling out online. My boots were sent from Inverurie but I see there's 2 shops in Inverness so will have a look when we're next up there. 🙂

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Good Experience

I bought 2 pairs of shoes in the past two weeks. Karen served me both times and was so patient with finding me something that didn't hurt my arthritic feet. A good experience both times.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service …

I was looking for a specific style and make of mens shoes the assistant that assisted me was extremely helpful in meeting my needs especially as they were not available in store she sourced them from another store and had them sent to Inverurie where they were delivered 2 days later.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Will be buying more shoes from them in future

Ordered a pair of wide fit slipin sketchers. Good clear web site and easy ordering. After the order was placed there was good email communications letting me know tracking no' etc. Order arrived promptly and well packed. One of the biggest problems in buying shoes on-line is the possibility of returnes. In my opinion Amazon has set a high bar in making it easy to do a return. I think Beggs have done it even better. All the necessary paperwork, incl label with bar code and instructions, were included in the package should a return be required.
Happily no return was required, but if it was it would have been a hassle free job and that is very important.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Would not hesitate to recommend

After trying to source a pair of Rieker trainers in September and searching on line, I came across Begg Shoes and ordered the trainers.
Unfortunately there was a problem with the trainers but Begg Shoes could not be more helpful and liaised with Rieker on my behalf and they were replaced promptly and efficiently, keeping me informed every step of the way

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and tremendous choice

I was looking for a pair of Joseph Seibel shoes/ankle boots that I couldn't source locally. Thus I searched online and ‘discovered’ Beggs Shoes. Impressive range of Seibel footwear available and am very pleased with my purchase of the ‘Naly 09’

However, I was even more impressed by Begg’s customer service. They phoned me to check something re the item I’d ordered and sent me photographs of the same.

Pleased that Beggs use Royal Mail for delivery (because they never leave parcels sitting on the step!). Also pleased to see that they treat Northern Ireland and the Island and Highlands as a ‘regular’ part of the UK and don’t exclude us from delivery or impose an extra delivery charge. They even included a returns label which was a thoughtful touch.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with 2 pairs of boots

Very pleased with 2 pairs of boots. Staff in Perth store very helpful in fitting first pair and then helping set up online purchase for second pair. Great service - made it easy but not ‘pushy’ in any way.
Would definitely recommend this shop and the range of footwear on offer. I’ve twice found just the shoes I’ve been looking for in store after not finding online with endless scrolling!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service and felt so personal with a handwritten note thanking for custom . Also easy returns with enclosed panels and instructions but don’t need to return anything . Love that it’s a family run business . Highly recommend. Thanks

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Gabor eagle sandal

I bought my mother a pair of navy Gabor eagle sandals which I received this morning in immaculate condition. I paid extra for Royal Mail 24 and they arrived super fast. BEGG shoes are a top class seller, and I will definitely use them again many thanks indeed Mark.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Personable and professional experience

Daniela was so helpful to speak to on the phone and provided me with great advice with my potential Nordikas slipper purchase. As a result I placed a telephone order which has now arrived safely. I am really delighted with my purchase which was exactly as she described. The lovely touch of a thank you note inside the box from Daniela was much appreciated.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Service

Easy to order on-line. Excellent service. Good value. Prompt delivery by Royal Mail. The handwritten note included was a lovely touch.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Ecco boots

Beggs stocked a pair of Ecco boots that were out of stock elsewhere in my size (7).
Communication of the order a delivery were excellent, boots arrived within 48hrs with a handwritten note inside the box. The boots are great, happy customer!

4 November 2025
Unprompted review

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