Beers of Europe Ltd. Reviews 

15,610
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally wide selection of specialty beers from around the world and mention that the online ordering process is extremely straightforward. People note that packages typically arrive very quickly and are carefully wrapped and securely packaged to ensure completely safe delivery. Some reviewers were not happy with unexpected delivery delays, paying extra for expedited shipping services that ultimately failed, and occasional tracking complications. A few other people also felt that communication could be improved, noting recurring problems with missing order confirmations or receiving damaged items.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting the fantastic and wide range of beers... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, frequently... See more

Order

People report ambiguous experiences with order processes, highlighting a division in customer satisfaction.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient deliveries... See more

Price

Consumers find price to be ambiguous, experiencing varying costs and values. Many customers report reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website offers large selection on world beers that have struggled to get anywhere else. Competitively priced and user friendly website. Ordered arrived quickly and well packaged as gift. Cannot rec... See more

Rated 5 out of 5 stars

The service I received was amazing, above & beyond and probably the best customer service I have received in a long time, thank you! The non-delivered order (courier -APC/first4logistics... See more

Rated 5 out of 5 stars

Great institution, excellent service and fast delivery. Matt - who takes my twice-yearly phone order - is brilliant. Quick, efficient and friendly. Love this outfit.

Rated 5 out of 5 stars

I was looking for Berliner Weisse and discovered Beers of Europe on Google. As I considered the price per bottle extremely good I decided to put in an order of four bottles. Three days later my doo... See more


Company details

  1. Beer Store
  2. Beer Distributor
  3. Brewery
  4. Liquor Store
  5. Wine Store

Written by the company

Britains Biggest Beer Shop, with probably the best selection of beers, ciders and spirits in the world in store or online


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(15,610)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

They say you only really find out how good a company is when things go wrong, well it turns out Beers of Europe is exceptional!
Having served in Germany as a British soldier during the 80s I was told of Beers of Europe by a friend. I’ve been ordering some of my favourite German Beers online from them for now for 2 years or so. Always prompt service and usually trouble free delivery by DHL. Until now that is when my delivery arrived repackaged by DHL and with a note to say 5 bottles were broken. (Though actually there were 7) I emailed Beers of Europe and someone rang back within a couple of hours. I was offered a fresh delivery of the breakages or a refund, and as it was a large delivery I opted for a refund. I was told within 3-5 days, but actually my credit card was refunded within about 5 minutes!
This is how to do business and keep customers! Sometimes things go wrong, it’s how you deal with them that counts. Anyway, just off to enjoy a Herforder Pils!…

13 January 2023
Unprompted review
Rated 5 out of 5 stars

beers of Europe is a fantastic website…

beers of Europe is a fantastic website there online shop has a wide variety of beers available I brought Rothaus piles witch when I go to Germany in the Black Forest & all so I like to drink Furstenburg piles I don't have a bad word to say about this company one of the best in the uk what can I say Fantastic

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Couldnt be more helpful. My delivery company damaged some of my bottles, and was refunded straight away even thought the fault was with the delivery company. My next order arrived with no issues at all.
Have never had any problems and all items i have ordered have been of excellent quality

24 November 2022
Unprompted review
Rated 5 out of 5 stars

I’ve been using Beers of Europe for…

I’ve been using Beers of Europe for years and can’t fault them at all really.
Great selection of drinks, always managed to get what I wanted(mostly German imported Lagers) and delivery always very quick with DHL. All emails replied to very swiftly if I have any questions also. Wouldn’t go anywhere else.

19 November 2022
Unprompted review
Rated 5 out of 5 stars

Another great transaction (this is my…

Another great transaction (this is my fourth in the last couple of years). Ordered on Monday afternoon and received just 2 days later - free standard (3-day) delivery for orders over £60. DHL provided tracking detail and their driver rang the buzzer - no leaving it outside in the porch! All good.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from the team

Absolutely brilliant service from the team after DHL managed to break multiple bottles in two separate shipments of the same order.

I found the team to be ultra responsive and more than willing to do whatever it takes to get things right. Really they take pride in what they do and care about the customer!

12 November 2022
Unprompted review
Rated 5 out of 5 stars

Easy to follow website with a good search facility.

Easy to follow website with a good search facility. I ordered everything I wanted and got free delivery and money off my next order.... what's not to like...!!
Delivery was DHL with no issues at all. (unlike the Evri / Hemes pond life who leave it anywhere but your address).

1 November 2022
Rated 5 out of 5 stars

Helpful service and efficient

Last minute, after I had placed the order and just as they were getting my order together, I rang to ask for an extra box and the lady at the end of the phone was really kind and helpful and efficient. I will definitely consider Beers of Europe again when I need to look at presents

31 October 2022
Rated 2 out of 5 stars

Take your money with no explanation

I chose the option for Royal Mail for delivery despite the fact that they had a day of strikes coming up. I again chose the Royal Mail option on a following page. However, my parcel was delivered by dhl andI was charged extra. The strike was 1 day!!!!!!!!!
Don’t think I will purchase here again!

1 November 2022

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