Bathshack Reviews 6,418

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, making the entire process smooth and stress-free. The products themselves are frequently described as beautiful and of excellent quality, with many consumers expressing satisfaction with their purchases. The delivery service is also highlighted as quick, efficient, and well-communicated, often with tracking and timely notifications. Overall, people are very happy with the service from start to finish, noting the excellent customer care and the company's proactive approach to resolving issues. However, some customers also noted issues with incomplete or damaged products upon delivery, leading to delays in their projects. A few people experienced extended waiting times for parts or replacements, and some mentioned difficulties with communication regarding delivery dates or missing items.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being very helpful,... See more

Product

Customers generally express satisfaction with the products, highlighting good quality, competitive pricing,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and friendly... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We initially had an issue with the loss of a part for the wall hung cistern we received. We contacted customer service and both Ewan and Ian were helpful, quick and diligent in ensuring the issue was... See more

Rated 5 out of 5 stars

UPDATE 09/04/26 Following a call from Bathshack I was promised a new box of replacement tiles, these were delivered yesterday and are perfect. Also advised that I could keep the other box of tiles... See more

Company replied

Rated 5 out of 5 stars

I spoke with James, very professional and efficient. Very personable and advised me on the product which I purchased. A great customer experience and I will certainly shop with Bath Shack again.... See more

Rated 5 out of 5 stars

We have purchased from Bathshack in Cork before and have had no issues. Today was our first time visiting the showroom in Galway. We were fortunate to meet a very helpful staff member (Abu) who listen... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler

About Bathshack

Written by the company

Your one-stop shop for high-quality bathroom products and tiles, Bathshack is proud to be one of the UK’s leading online bathroom suppliers, with a loyal customer base spread across the UK and Ireland. With showrooms located throughout Northern Ireland (in Boucher and Duncrue in Belfast, as well as Lisburn, Antrim, Ballymena and Coleraine) as well as the ROI (Dublin and Cork), we also ship to customers across England, Scotland and Wales. Supplying high-quality products at great-value prices, we keep our customers at the heart of everything we do and are always striving to deliver excellent customer service. Offering extensive warranties and efficient, low-cost delivery for your convenience, we work hard to ensure that your customer experience is as seamless and stress-free as possible. Meanwhile, if you do encounter any issues with your order, then our friendly customer service team is only ever an email or a phone call away – while there’s also a live chat option available on our website. Whether you’re looking for baths, basins, taps and toilets, or you need a new shower, tiling or anything else, we have an extensive range of products available in various designs, colours and finishes. You’ll therefore find something to suit your personal taste – the perfect products for your new bathroom or self-build project at the best-value price. Looking for high-quality bathroom-ware? Think Bathshack every time.
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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

very disappointed

Although the pieces are beautiful, the communication was beyond disappointing. I was told several different dates for delivery which never happened, so much forward and back when it was very hard to get ahold of anyone. Then when my delivery finally arrived there was several pieces missing. It is a real pity as showroom was stunning and stock is beautiful

25 February 2026
Bathshack logo

Reply from Bathshack

Hi Katie

We are sorry to hear of the delays with your order.

We have reached out to you to make contact with us as the phone number listed on your order is incorrect.

If you could reply to our email or call us back on 02890770188

Regards
Team Bathshack

Rated 4 out of 5 stars

Wall hung cistern

We initially had an issue with the loss of a part for the wall hung cistern we received. We contacted customer service and both Ewan and Ian were helpful, quick and diligent in ensuring the issue was resolved. Delivery was quick and we've had no issues since.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend David from Lisburn enough

I was in BathShack today with my dad and couldn’t recommend David from Lisburn store enough. He helped show me all of my bathroom units, taps, shower etc and made sure my order was through.
He went above and beyond for both my dad and I. I will definitely be back in the future and will speak highly of David and BathShack Lisburn.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Purchased a bathroom & tiles from bathshack Lisburn. DAVD was fantastic took time to help us pick everything. He was very helpful & knowledgeable.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Bath Shack Lisburn

I visited Bath Shack in Lisburn today, and it was the second bathroom showroom I went to — but the atmosphere I experienced there was completely different!
David immediately made me feel welcome and comfortable. He quickly understood what I was looking for and started working with me to find the best options that suited both - my budget and the look I wanted for my bathroom.
He was incredibly patient and genuinely helpful throughout the whole process. He shared his professional opinion, guided me through different choices, and made everything feel much easier and less stressful for me!
Because of the excellent service I received, I decided to purchase everything for my bathroom from this store. I’m very happy with the experience, and thanks to David’s help, I’m sure I’ll have a beautiful new bathroom soon.
Highly recommend!

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Delivery took too long

Placed an order 01/02 and got delivered 18/02. Very bad considering they promised a 5 working days delivery for something they already had in stock.

18 February 2026
Bathshack logo

Reply from Bathshack

Hi Jonata

We are very sorry to hear there was a delay with your order getting to you. We have tried to give you a call to see if there is anything we can do to turn your experience around.

If you would like to get back in touch our number is 02890770188

Regards
Team Bathshack

Rated 5 out of 5 stars

Great service

Great service — so far I’m very happy with Bathshack. I haven’t installed the products yet, but everything looks good. A special mention to the customer service team, who were brilliant and very friendly.
Thanks!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I just recently purchased my bathroom…

I just recently purchased my bathroom from Bathshack. Rhiannah was incredibly helpful throughout the whole process. She made choosing everything so easy and completely stress-free, taking the time to go through the options with me and helping me find exactly what I wanted. Her knowledge, patience and friendly approach really made a difference, and nothing felt like too much trouble. Thankyou again, Rhiannah!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Bathshack Galway were exceptional .Paul and Niamh went above and beyond to provide excellent customer service. I was given great advice and all information in relation to my order. Goods arrived when they were supposed to and all queries and returns were dealt with prompty and efficently .I would recommend Bathshack Galway to anyone looking for bathroom products .

15 January 2026
Unprompted review

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