We initially had an issue with the loss of a part for the wall hung cistern we received. We contacted customer service and both Ewan and Ian were helpful, quick and diligent in ensuring the issue was... See more
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About Bathshack
Written by the company
Contact info
Unit 1D Enkalon Industrial Estate, BT41 4LJ, Antrim, United Kingdom
- 028 9077 2898
- info@bathshack.com
- www.bathshack.com
Replied to 99% of negative reviews
Typically replies within 24 hours
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beautiful selection of tiles and quick delivery
very disappointed
Although the pieces are beautiful, the communication was beyond disappointing. I was told several different dates for delivery which never happened, so much forward and back when it was very hard to get ahold of anyone. Then when my delivery finally arrived there was several pieces missing. It is a real pity as showroom was stunning and stock is beautiful

Reply from Bathshack
Wall hung cistern
We initially had an issue with the loss of a part for the wall hung cistern we received. We contacted customer service and both Ewan and Ian were helpful, quick and diligent in ensuring the issue was resolved. Delivery was quick and we've had no issues since.
Couldn’t recommend David from Lisburn enough
I was in BathShack today with my dad and couldn’t recommend David from Lisburn store enough. He helped show me all of my bathroom units, taps, shower etc and made sure my order was through.
He went above and beyond for both my dad and I. I will definitely be back in the future and will speak highly of David and BathShack Lisburn.
Very helpful staff
Purchased a bathroom & tiles from bathshack Lisburn. DAVD was fantastic took time to help us pick everything. He was very helpful & knowledgeable.
Kaylem was very helpful and got me my…
Kaylem was very helpful and got me my bath panel sorted asap
Bath Shack Lisburn
I visited Bath Shack in Lisburn today, and it was the second bathroom showroom I went to — but the atmosphere I experienced there was completely different!
David immediately made me feel welcome and comfortable. He quickly understood what I was looking for and started working with me to find the best options that suited both - my budget and the look I wanted for my bathroom.
He was incredibly patient and genuinely helpful throughout the whole process. He shared his professional opinion, guided me through different choices, and made everything feel much easier and less stressful for me!
Because of the excellent service I received, I decided to purchase everything for my bathroom from this store. I’m very happy with the experience, and thanks to David’s help, I’m sure I’ll have a beautiful new bathroom soon.
Highly recommend!
Helpful service
Helpful service, competitive prices and prompt delivery.
Highly recommended.
Mike
Abu was excellent and very…
Abu was excellent and very knowledgeable.
Building a new home and have 2…
Building a new home and have 2 bathrooms to pick
Chantelle was awesome! Can’t wait to get my new bathrooms
Delivery took too long
Placed an order 01/02 and got delivered 18/02. Very bad considering they promised a 5 working days delivery for something they already had in stock.

Reply from Bathshack
Great service
Great service — so far I’m very happy with Bathshack. I haven’t installed the products yet, but everything looks good. A special mention to the customer service team, who were brilliant and very friendly.
Thanks!
Great customer care fast response to my…
Great customer care fast response to my query issue resolved quickly thanks to Ewan.
Went in to enquire about items for my…
Went in to enquire about items for my en suite. Chantelle was extremely helpful and friendly and sorted me out with everything I needed.
I just recently purchased my bathroom…
I just recently purchased my bathroom from Bathshack. Rhiannah was incredibly helpful throughout the whole process. She made choosing everything so easy and completely stress-free, taking the time to go through the options with me and helping me find exactly what I wanted. Her knowledge, patience and friendly approach really made a difference, and nothing felt like too much trouble. Thankyou again, Rhiannah!
Exceptional Customer Service
Bathshack Galway were exceptional .Paul and Niamh went above and beyond to provide excellent customer service. I was given great advice and all information in relation to my order. Goods arrived when they were supposed to and all queries and returns were dealt with prompty and efficently .I would recommend Bathshack Galway to anyone looking for bathroom products .
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