Very informative staff and went out of their way to help. Some detail's were missing on fixings on the website which could be a simple fix, but your staff phoned the manufacture to address the ques... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... See more
Company replied
Very helpful customer service team. Placed an order, realised we'd ordered the wrong thing and they were very happy to cancel and rearrange to meet our needs. Friendly and helpful throughout. We'... See more
Company replied
I ordered some barriers for a car park. I made a mistake and did not order enough bolts, they contacted me the next day to let me know and arranged for the extra bolts to be added to my order. When... See more
Company details
- Security Equipment Store
- Construction Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
- Security System Supplier
About Barriers Direct
Written by the company
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Contact info
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, United Kingdom
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order/staff interaction satisfaction
The expertise of your staff is excellent. Special praise to Fay for helping me order a new gate. I could have easily ordered the incorrect size and not be able to send back if wrong as a bespoke size. Thank you for making my order so straight forward.
26 June 2026
Unprompted review
Prompt service
Prompt service, strong product, excellent customer service when I needed to make contact
18 June 2026
Great service
12 June 2026
Order was delivered in three seperate…
Order was delivered in three seperate parts over 4 days , one part of the order didnt turn up in full and the second of the two wheel stops got delivered the following day . Took ages for barriers direct to contact the distributors and find out where stuff was .
15 June 2026
Reply from Barriers Direct
Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.
Barriers Direct Security Bollard
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable.
From ordering to fitting the post the whole process was smooth.
We've got just what we wanted - a good deterrent to stop people using our driveway, plus added security.
4 June 2026
Reply from Barriers Direct
Thanks for the kind review, I'm pleased to hear the team were invaluable in helping out. We hope to see you again soon at Barriers Direct.
Reply from Barriers Direct
Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.
I have ordered from company before
I have ordered from company before
With excellent service from ordering to delivery and informed me with tracker system at each stage.
That's the main reason for repeat order.Truely excellent company.
10 June 2026
Reply from Barriers Direct
Fantastic news, thanks for taking the time to leave us a 5* review! Much appreciated.
Great range of products
Great range of products. Site easy to navigate.
Also, great telephone support aswell.
Fast delivery. Highly recommend
Kind Regards
Sam
10 June 2026
Simple & efficient
Order process was straightforward, item description & delivery timescale accurrate, Item arrived promptly, & safely packaged. overall very satisfied.
9 June 2026
Sent the wrong items
Sent the wrong items. I would be grateful for a full refund as I have had to pay a courier to return the items.
9 June 2026
Easy to order and speedy delivery.
9 June 2026
Good strong product
Good product, value for money.In this instance exceptionally fast delivery. Have no hesitation in recommending the company and the quality of the security posts.
8 June 2026
Very helpful in supporting initial…
Very helpful in supporting initial measurements of the required gate size
29 May 2026
Wonderful customer service and the mats…
Wonderful customer service and the mats last forever. Would highly recommend.
5 June 2026
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