Amazing customer service :) Nikki was especially helpful in sorting out any issues I had incredibly quickly and easily. Thank you team!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered embroidered logo clothing as we have just set up our own charity for disabled dogs. I ordered from two companies so I could compare and Banana Moon is by far the best! The clothes came qui... See more
Company replied
Great communication throughout the order. Thank you Mon for all your help and advice. Speedy postage and it arrives not like some companies go missing. Got a text to let me know about customs as DPD a... See more
Company replied
We bought some t-shirts and hoodies for our volunteers, including our branding so they can represent us both during our weekly sessions and outside of that. The items are great quality and fit,... See more
Company replied
Company details
Written by the company
Experts in branded merchandise with over 30 years experience. Established in 1993, with every department and process completely in-house here in Yorkshire. We are a family business with world class standards in quality, service and turnaround. We are a certified B Corporation, Real Living Wage Employer and hold two globally recognised ISO certifications - 9001 & 14001. Choose our 5 star rated Trustpilot service for branded hoodies, t-shirts, sweatshirts, jackets, hats, caps, bags, water bottles, notepads and everything else in between!
Contact info
Unit 8, Springwell 27, Dark Lane, Birstall, WF17 9LN, Birstall , United Kingdom
- 01924 420022
- sales@bananamoon.co.uk
- www.banana-moon-clothing.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Banana Moon team were super helpful!
The Banana Moon team were extremely quick to respond to emails and provided support every step of the way. The product came out great!
16 May 2024
Reply from Banana Moon Clothing
Thank you for your 5* review, we really appreciate you taking the time to leave us your feedback. We are so pleased to hear that you felt so supported by the team and that you are so happy with your finished products. We hope to have the opportunity of working with you again in the future.
Reply from Banana Moon Clothing
Thank you so much for taking the time to leave us this lovely review, we really appreciate it and are delighted that you are so happy with our service and our products. We look forward to working with you again soon.
Great communication and swift delivery
20 May 2024
Reply from Banana Moon Clothing
Thank you so much for your review and for awarding us 5*s, it is really appreciated and great to know that you are so pleased with our service. We hope to work with you again soon.
I took a risk and it paid off!!
I’d never heard of this company but due to the reasonable prices I thought I’d take a risk with a small order.
They are FANTASTIC!! The site was easy to use and the communication was great. They even send a proof first for you to check and they helped make my design clearer, without any extra cost, which was a massive plus! The delivery was fast and the quality is excellent!! I can’t fault them at all. I will 100% use these again. I run a drama group and we all wear T-shirts and hoodies with our logo, so I will be ordering a LOT more items very soon! Be warned BANANA MOON!! 😂 Thank you for having a company for normal people!
20 May 2024
Reply from Banana Moon Clothing
Thank you so much for your fabulous review, we are so pleased to know that you had such a good first time experience at Banana Moon, feedback like this is so helpful and really appreciated. We are over moon to know that we can look forward to working with you again.
Great service and quality products!
This is the second time I have ordered with Banana Moon. The whole process is easy and efficient. The quality of the hoodies and the print is great, the students loved them!
15 May 2024
Reply from Banana Moon Clothing
We're so happy that you have returned to us again, thank you so much. We do appreciate your feedback about our processes and are pleased that you find them so easy. It is also great to hear that the students love their hoodies. We hope to have the opportunity of working with you again in the future.
Amazing customer service from beginning…
Amazing customer service from beginning to delivery. Sophie was great and end result looks fabulous. Will be coming back.
17 May 2024
Reply from Banana Moon Clothing
Thank you so much for this fantastic feedback, it is great to hear that you had such a good experience with us and that you are so happy with your finished products. Thank you also for your lovely comments about Sophie, I know she will be delighted. We will look forward to working with you again in the future.
Reply from Banana Moon Clothing
Thank you for your review, we are so pleased that you are so happy with our service and the quality of our products. It is really great that you keep coming back to us and we appreciate all your orders very much. Thank you and we look forward to working with you again in the future.
I use this company at least once a…
I use this company at least once a year. Their customer service is above and beyond and I can’t recommend them highly enough. Always great quality. Thank you for yet another great delivery.
23 May 2024
Unprompted review
Reply from Banana Moon Clothing
Thank you so much for your lovely comments and for returning to us so many times over the years, we really do appreciate it. We look forward to working with you for many years to come.
Reply from Banana Moon Clothing
Thank you so much for your lovely feedback, we really do appreciate our customers taking the time to let us know about their experience with us. We hope to work with you again soon.
Very helpful and prompt
Very helpful and prompt, flexible, fast delivery too. First place I contact for my cricket team kit.
14 May 2024
Reply from Banana Moon Clothing
Thank you so much for your lovely review, it means such a lot to us all to hear feedback like this. We hope the team enjoy wearing their kit and have a great season.
Reply from Banana Moon Clothing
Thank you so much for continuing to come back to us, we are so grateful. It is lovely to know that you continue to be pleased with our service and our products and we hope to, and look forward to working with you for many more years to come.
Good responsive service
Good responsive service. Order completed on time and to my specification. High quality product delivered quickly.
13 May 2024
Reply from Banana Moon Clothing
Thank you for the great feed back, it is lovely to hear and we really appreciate it. We are really pleased that you were so happy with your products and were just what you had hoped for. We hope to have the opportunity of working with you again in the future.
The sales team helped us throughout the…
The sales team helped us throughout the process of our order. We had to modify it quite a few times which they were fine with. The communication was always speedy and helpful. Would absolutely order with them again :)
9 May 2024
Reply from Banana Moon Clothing
Thank you so much for taking the time to leave us this fabulous feedback. We are so pleased we could help to make sure your order was exactly what you wanted, this is so important to us all at BM. We are also happy to hear that we can look forward to working with you again in the future.
Brilliant Service
Brilliant Service. Very good communication, excellent product and very prompt delivery. Couldn't ask for more. Well done.
9 May 2024
Reply from Banana Moon Clothing
Thank you so much for taking the time to leave this lovely review. It is so encouraging when we receive praise like this about our service and the quality of our products, the team will be over the moon by your words. Thank you.
Great!
Ordered some embroidered hoodies from Banana Moon and they were super helpful at every stage of the process :)
8 May 2024
Reply from Banana Moon Clothing
Thank you for your 5*s and for taking the time to leave a review. We are so happy that you had such a good experience of the processes at Banana Moon and it was a pleasure to be able to help with your order.
Reply from Banana Moon Clothing
Thank you so much for leaving a review, for your 5*s, and for your kind words. We really appreciate you being a returning customer and hope to have the opportunity of working with you again in the future.
Reply from Banana Moon Clothing
Thank you for taking the time to leave us a review, we really do appreciate it. It is good to know that you found the communication from the team good, they will be so happy to be mentioned in your feedback. Thank you also for your praise of the quality of the items, we hope everybody enjoys wearing them.
Changes after placing the order
Order went fast, however I needed to add items later and got directly support quickly to bundle the shipment avoiding extra costs.
Excellent service and support, I will recommend to anyone
2 May 2024
Reply from Banana Moon Clothing
What a fantastic review, thank you so much. We are so pleased that you had such a good experience with us and that we were able to help and support with your order. We hope to have the opportunity of working with you again in the future.
Would definitely recommend
This is the 4th time we have done a bulk order for our Scout Group and the orders have always been completed promptly and we’ve never had any queries - would definitely recommend
2 May 2024
Reply from Banana Moon Clothing
Thank you very much for coming back to us so many times for your orders for your Scout Group, we really do appreciate it. Thank you also for letting us know you would be happy to recommend us, that is always so lovely to hear. We hope the group enjoy wearing their garments and we look forward to working with you again in the future.
Really good!
Banana Moon was so patient with us and very helpful, everything turned out really well. We also had quick replies which was so useful, our purchases came just a couple of days after paying.
1 May 2024
Reply from Banana Moon Clothing
Thank you so much for leaving a review. We are really pleased that you had such a good experience with Banana Moon and it was a pleasure to be able to help, this is just what we are here for. We hope to work with you again soon. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.