Banana Moon Reviews 147

Not very happy after receiving an item that it’s very evident used or tried on. These marks are deodorant marks guys. Disgusting. I am glad i did not order a bikini bottom. Even though you wash these pieces before wearing them, it was unpleasant to get it in such conditions…

My parcel with an order of 3 bikini’s got lost. After sending 20 mails to Customer service, they still haven’t solved the issue.
Result: no bikini’s for my holiday and no refund yet.

Amazing experience - used them twice and the quality, price, speed and customer service have been first class. Nikki is brilliant.

Very misleading return policy with the most crucial information 'Return costs are at your charge'. At the very end.

They didn t want to help my daughter with giving a return label, . So she had to sent it without a return label, and had to pay Bpost. After she sent it with Bpost Banamoon suddenly were coming with the proposal to give her a return label? How redicoulous is that. It is like they did it on purpose.
The package has been sent now more than 2 weeks ago, just from Belgium to France and it has not been received?
As they didn t want the first time give a return label, they can now tell anything, even if the package has arrived.
We read reviews with same resending problems of other customers.
She will clearly never see her 350 Eur back again.

The first time i tried to return the items because of there are not true to size i had problems so i asked banana moon for help they refused to help me. So i tried a second time now i am waiting for something like 3 weeks for a refund and the only thing they say is we dont have so we cant pay you back. I am not even sure i will ever get my 350 euros back from that company. Customer service doesnt want to help! If i could give 0 stars i would

And again after they placed a response:
As usual the same answer as always, not even paying attention off what i told them

To comment on my earlier review:
Dear Banana Moon, that is precisely the problem. I have followed the instructions for use. You are constantly hiding behind it. It makes me discouraged. I work in the textile industry myself and know what a fabric does and does not do with sunlight. This is poor quality and definitely not worth the money. Who wants a bikini that discolors after wearing it a few times?

We all know how many swimming suits we have to try before we find the right one. This isn’t happening with Banana Moon as I just paid 16 euro to send two back!! This is unbelievable, other companies have at least some arrangements where customers pay 2 euro for sending stuff back, or it’s entirely free. Thank you

Cheryl B. In customer service made my customer experience amazing and she is a great reason for me to continue to buy and recommend Banana Moon!

My Banana Moon order arrived in a bag that had been slit open and resealed with packing tape. The only things in the bag were the catalog and the packing slip - no swimsuit!

I contacted customer service via email in the evening EST. I received a prompt and helpful response from Cheryl. She continued to keep me updated, was friendly, and proactive!!

She noticed that I had mistakenly ordered two of the same suit in the same size and she inquired about that so that she could take care of it on the front end!

A++++++ customer service! Banana Moon has an acquired a customer for life with the kind of customer care Cheryl provided.

I love Banana Moon. They are so beautiful and so perfect the entire summer. I feel good in them and they have an amazing quality. Banana Moon is of course a bit pricy, but totally worth it! Almost all of my swimwear is Banana Moon. I use them probably every day in the summer, both in sea and pools. And they are just in perfect condition, after years.

After only 2 swimming pool adventures the bikini is starting to bubble. At this price, im highly dissapointed.

I came across Banana Moon when buying swimsuits from Victoria's Secret. Victoria's Secret did not have my size for two tops, so I went to Banana Moon's site directly. When I received my order, I didn't like the fit (loved the Banana Moon bottoms that I purchased from Victoria’s Secret).

I followed the return instructions and when I went to mail the items back at a UPS store, I was told I had two options 1) to mail via United State Postal Service which would take about 3 months and I would be well outside of the return policy time frame of 15 days or 2) pay $195 for DHL which is more than the items cost.

I shared this information with the Banana Moon customer service team via email and was told they would accept my return outside of the 15 day window, so I could move forward with the first, less expensive, option. However, weeks later the package was returned to me so I have over $100 of merchandise that does not fit and lost about $30 trying to mail it back. I assume the items were not accepted because they were outside of the 15 day return period, but no information was included to confirm this.

It seems as though the company does not live up to its return policy. I recommend only buying from a brick-and-mortar store or through an online retailer like Victoria’s Secret with a real return policy. The swimsuits are cute and I do like the Banana Moon bottoms I purchased from Victoria’s Secret, but after this experience, I will not be a returning customer.

I bought a beautiful bikini from Banana Moon last Sunday in a boutique in Spain.Two days later I wore it for the first time on the beach. During the day the top of the bikini started to lose the color in places. And it got worse by the hour. Back from the beach I called the store. They told me to come by. So I took a 20 minute drive and went back to the store. The bikini was given a look and I was directly insinuated I had used bleach. Which is simply not true. It came to a very unpleasant discussion and I was portrayed as a liar who manipulates. Which makes no sense at all. I bought the bikini because I like it and I would have exchanged it for a flawless product. But I was offered nothing of the sort. Neither an exchange, nor the money. I was told she can only take a photo and send it to the company for quality assurance. (No respond so far) I am extremely disappointed about the quality and that I am therefore accused of lying. That I spent a lot of money for a beautiful bikini that is no longer beautiful and that after such a short time.

I contacted the manufacturer and on the second attempt I was helped directly. The Bikini were exchanged. I can recommend to buy the bikinis directly in the online store. There you will be helped if something does not fit.

I returned a bikini and paid for a signature return at the beginning on June and still haven’t received my refund. I have emailed several times with photographic proof of return and still no refund. My emails now go unanswered. This is a disgrace especially as they are not cheap. Banana Moon, where is my money?

Best customer service!
I ordered the wrong size, contacted the customer service and they got back to me right away via WhatsApp, refunded me and help me to find the right size which is perfect!
In love with my bikini

I lost my beanie's pompom so I sent an email the the customer service. I got an answer straight away, Camila was extremely friendly and helpful. She sent me a new pompom and now my beanie looks amazingly beautiful again ! A gazillion thanks !

I love Banana Moon swimwear. I ordered a cute Bride T-shirt this time for my cousin's bridal shower. The customer care person that assisted me on making sure I got the right size was very helpful and super nice. Order arrived in a reasonable amount of time considering it was shipped from France.
I have ordered several times and have been very pleased with the items and the help I have received.

Hi, I contacted the customer care via whatsapp, I got a reply immediately! I could choose the correct size an my order arrived in time for my trip! Love my Banana Moon Bikini. Thanks

J’ai cherché un cadeau pour ma femme, on m’a très bien conseillé, ma femme a été ravie! Super service client à l’écoute, avec des réponses très rapides. Je recommande fortement!

I have been trying to get in contact with Banana Moon for a month now and no one has been able to help me. I have sent Whatsapps, I have emailed and I have tried to call. The phone was put down on me when I called and I have not received any replies on my email. I rarely write negative reviews and this time I just had to. I am so so disappointed.