We had two problems. Firstly the staff gave us the wrong information about the Trek pannier fitting. Secondly, the Balfe computer system said that the additional fitting we needed was in stock, and w... See more
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A competitively priced SRAM Rival Group set. Dispatched and delivered on the promised date. However, it was let down by parcel force delivery as packaging was heavily damaged and open on one corner. L... See more
Fantastic customer service from Simon who supported me in deciding on my first road bike for my first triathlon. Talked me through the differences in each of the Liv models and found a bike which actu... See more
Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
24K reviews
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Love my new bike
Great
Communication along the way and was really helpful when purchasing with a cycle to work voucher. Delivery was quick too. Great bike at a great price.
11 August 2026
Bike delivered incomplete and still waiting for essential parts
I ordered an electric bike from Balfe’s Bikes and it arrived without the charger, pedals or manual.
I contacted the company straight away to report the missing items and was told they would be sent out to me. Despite chasing them more than once, I’m still waiting and nothing has arrived.
The charger especially isn’t an optional extra, it’s an essential part of an electric bike. I’ve paid for a complete product and weeks later I’m still left without parts that should have been included in the original delivery.
What’s most frustrating is that this should have been a very simple issue to fix. Just acknowledge the items were missing, pack them up and send them out. Instead I’ve had to keep chasing with no real resolution.
At this point I’m really disappointed with both the quality control before dispatch and the after sales service.
Balfe’s Bikes, please send the missing charger, pedals and manual that I’ve already paid for.
I’ll happily update this review if it’s finally resolved, but until then I can’t recommend buying from them based on my experience.
24 July 2026
Good quality and quick delivery.
5 August 2026
Straightforward Cyclescheme purchase
Purchased an e-bike through Cyclescheme. The process was straightforward and the Cyclescheme voucher was integrated into the checkout process, which made everything very easy. Communication was clear and the bike arrived as expected. A smooth experience overall.
7 August 2026
Poor front of house staff
My poor review is not a reflection of the mechanics, the mechanics seems knowledgeable and lovely.
They need to work on their FOH, wish I got the name of the gentlemen I dealt with on the phone. Completely rude, dismissive, and deflective.
Dropped my bike off for a service and didn't receive any updates from them for days, the confirmation email has a caveat that says your bike might not come back the same day it was dropped off so I thought they were still working on it. I called three days later to learn that they were meant to contact me to suggest all the repairs that needed to be done. There were no attempts of contact and when I had called, I asked some questions for clarification and it was obvious that the FOH was just disinterested to be helpful and was deflective in being unable to answer any questions given there are no mechanics around that day - my questions weren't even technical... it was more administrative. There is just a better way on how to deal with a customer.
6 August 2026
Good service from order to delivery
Good service from order to delivery. The Delivery person was great and helped setup the bike the way i wanted.
6 August 2026
delivered what i ordered on time
8 August 2026
Cycle to work scheme bike through Balfes
Ordering process through cycle to work scheme a little disjointed.
Gears weren't adjusted correctly when I took the bike away so returned within minutes.
Staff in the shop incredibly helpful, communicative and knowledgeable. I was loathe to give 4 because of their outstanding performance but the other minor issues stopped me.
Overall a very good service, would recommend to anyone and will make this my go to bike shop from now on.
9 August 2026
Said the hub/cassette assembly was fine - but they didn't even check it. Poor
Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there was nothing wrong with the rear hub/cassette which I specifically asked about when picking it up. The sprockets where loose, another shop put a spacer in to fix as a temp fix. Why not check? Would be more work and money for you. Why ignore a customer. I could have been stranded or worse if the hub/cassette assembly had failed completely. Fobbed off, it'll be the bottom bracket (yeah I knew that, but also the hub/cassette...just a simple check that the customer asked for repeatedly.
7 August 2026
Tyres delivered quickly and accurately…
Tyres delivered quickly and accurately at a good price.
10 August 2026
Staff were helpful and easygoing
Staff were helpful and easygoing, remaining professional at all time.
Very grateful for their speedy response to addressing the issue on the bike.
10 August 2026
Thank you very much!!!
Thank you very much. The product was exactly as described and was delivered on time. Great!
10 August 2026
My purchase arrived ahead of schedule…
My purchase arrived ahead of schedule and very happy with the product, thank you.
10 August 2026
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