Balfe's Bikes - Waterloo Reviews 

Got a new helmet, came back 2 months later for some insoles and a saddle. Staff were very helpful and knowledgeable, someone even lent me their own helmet to try on because they did have that size in stock.

Great new bike and payment plan, but the shop is way too busy to only have two staffs available.

Had to wait a fair amount of time to collect my brand new bike, and given that it's a chain store, the company should invest in having a more seemsless service.

- No issues with the staff support, just a company's demand problem.

Friendly service & honest straightforward advice when enquiring about split nose saddles. Did not try to sell me anything unsuitable & this was appreciated. Very pleased with the service.

The team at Balfe's Waterloo handled a warranty return for me when the manufacturer was less than helpful. They arranged a replacement and got me on the road for summer bike trip, removing hassle of dealing with the manufacturer.

Excellent bike shop with outstanding customer service. The staff are very knowledgeable, friendly, and always happy to help. They gave me honest advice and took the time to answer all my questions without any pressure. The atmosphere is welcoming, and I would highly recommend this shop to anyone looking for a bike or expert advice. Thank you!

I recently purchased a Trek FX 5 from Balfe's Bikes, and I couldn't be happier with both the bike and the service I received.

The team was knowledgeable, friendly, and took the time to answer all my questions without any pressure. They made sure the bike was properly set up and explained everything I needed to know before I left the store.

I recently bought a bike from Balfe's Bikes store and had a great experience. The staff were all very helpful, friendly, and knowledgeable. They took the time to answer my questions and made the whole process easy and enjoyable. I'm very happy with my purchase and would highly recommend them. Thank you for the excellent service!

Great service and transparent fair pricing

Friendly helpful staff , free delivery with click and collect

Used several times for small inexpensive parts that a bike shop may not care about. They do care and have been really impressed with the service I've had and heard them giving other customers when I've been in the shop (Waterloo)

I recently bought a Specialized Allez E5 from Balfe’s. Overall the experience was very positive and the staff was friendly. There was a sort of delay on the day of bike collection which caused slight disappointments but it was more attributed to fixing some issues with breaks, so glad due diligence was done.

Balfe was also later able to compensate for me for a sudden price drop just days after buying the bike which I think was a great gesture and speaks about their focus on customer experience.

Balfe's Bikes in Waterloo makes the purchase of my new gravel bike a joy! The bike was ready assembled at the shop, and I got to test-ride it on the road near the shop, and final adjustments were made before leaving the shop. Friendly and very helpful staff. Very happy with the service... and the bike, of course.

Helpful and knowledgable staff.

Had a thorough maintenance service and then followup checks to adjust new brake cables earlier this year. Good service and helpful staff. Bike shop is in a good location near Waterloo Station.

Staff in there are absolutely great. I called up about a bike and they built it and held the bike for me so I could come in and try it out first. Got to test ride it inside and out the shop. Really helpful staff!

Brilliant service! Prompt and efficient delivery. Thank you so much! Bike was half price too - result!!

Great range of products, good prices, and super easy in-store returns. Thanks Balfes

Helpful and friendly staff when buying shoes