Everyone was really helpful and knowledgeable, from first phone call to test drive and then collection. I was unsure about size, setup and how it worked with cycle to work scheme. I initially phoned t... See more
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Review summary
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Reviews shaping this summary
Fantastic customer service from Simon who supported me in deciding on my first road bike for my first triathlon. Talked me through the differences in each of the Liv models and found a bike which actu... See more
Basic service very well done. The team are very knowledgeable and very good at answering all my questions. They imparted some super practical and useful advice. I will keep using them for all my bike... See more
I tried ordering a Met Trenta helmet, and received an email from Ben Lee at Balfe's Bikes informing me that due to a fault on their website the colourway I had selected was no longer available. I was... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
24K reviews
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Great service!
Always in contact with me, great service, good price. I really recommend!
7 August 2026
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Good selection of bikes and products to choose from.
7 August 2026
The staff were helpful
The staff were helpful, friendly and polite. There is a good atmosphere in the shop.
7 August 2026
Excellent customer services 👌
3 August 2026
Everyone was really helpful and…
Everyone was really helpful and knowledgeable, from first phone call to test drive and then collection. I was unsure about size, setup and how it worked with cycle to work scheme. I initially phoned the Hackney branch which is closer to me, but received little information or help, but when I rang the Islington branch I received lots of information.
7 August 2026
Seat post and handle bar grip purchase
Very helpful staff ... keep you well informed regarding your order ... competitive prices ... what's not to like !
6 August 2026
Happy with Balfe’s customer support and delivery service
I ordered my bike using a Green Commute Voucher. Initially I was trying to place the order on my own but there were some issues with claiming the voucher so a member of Balfe’s staff helped me place the order. Once that was done I got notified in a timely manner about the delivery. The bike arrived ready for cycling. Happy with their services!
6 August 2026
Great service!
Friendly staff in store (Sutton) and overall an efficient service where I was kept fully informed at every step.
6 August 2026
Great advice and super flexible
The bike to work scheme can be a little frustrating at times. Steve made the process simple and super flexible. Enabling me to collect the bike I wanted in a timescale that worked for me. A great experience from a company that focuses on customer experience and a love of the product.
2 August 2026
Great team!
All the staff were super friendly! Everyone I spoke to was helpful, the guys had great knowledge of products, and I’m stoked with their recommendations.
6 August 2026
Great prices
Great prices, and very swift delivery. Like being able to accumulate credit after each purchase. Also great that they have good rate of in-store NHS discount of 10% on full price items and 5%5 off sale prices.
6 August 2026
Excellent communication
Excellent communication. Excellent service and excellent bike.
Thank you so much
6 August 2026
Fantastic customer service
Fantastic customer service. Slight issue with a delivery, resolved immediately, missing item fast tracked for next day delivery.
Brilliant job.
6 August 2026
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