Back Market - United States Reviews 

Great phone, fast delivery very satisfied

iPad in perfect condition, fast shipping

Amazing
Service

Over the last 5 years I have ordered 7 iphones and/or ipads from you. I have always been pleased with your impeccable service, and the great quality of the devices we received. Communication has been top notch, and shipping lightning fast. I have recommended you to many of my friends. The only blip is the ratings I have received from the trade-ins I have sent. The first few years it was great...no problem. But on the last two occasions I have felt the evaluations on your end were less than accurate. This last time your refurbisher said the sides and back were cracked which is a total fabrication. It was carefully packed in the same box and packing you sent to me with my new ipad. But what choice do I have? Take it back and go through the hassle of finding a buyer? You have me over a barrel so I just take the loss and accept the puny offer you put forth. You have a great company, and I will consider buying from you again, but the trust I used to experience in your evaluations of my trade-ins has been lost.

Phone in perfect shape and got my payment on time. Will definitely use again!

Everything went well, exactly as the directions showed. Only one minor issue…won’t print via WiFi network. Shows on screen that everything is connected and printing but printer doesn’t print. Does print via usb but would prefer network.
Thank you very much for coming up with this solution to throwing away my nice laptop. It gives me back the use of a good but older laptop computer.
Roger

The phone I bought is wonderful- fast shipping and this company s easy to work with

I bought a 16-inch MacBook Pro from Back Market because I trusted their stated quality standards and wanted the protection of buying through a refurbished marketplace rather than a peer-to-peer sale.

The MacBook arrived with 81% battery health, below Back Market’s stated MacBook battery standard. Back Market has acknowledged that this is a quality issue and not a simple change-of-mind return.

I first raised this case on June 18, and I have now been going back and forth with Back Market for weeks without a concrete resolution.

Because the battery check was missed, I asked for confirmation that the device had been inspected for liquid/water damage, oxidation, corrosion, and internal liquid-damage indicators. After repeated follow-ups, the seller still has not provided that confirmation.

I also visited an Apple Authorised Service Provider / iStore to ask about the battery replacement. I was told an Apple-certified battery replacement would likely cost around USD $300–$350, with a final quote requiring paid diagnostics. During a courtesy visual check, the device was found to be very dirty internally, especially around the speaker grille areas, which further undermined my confidence in the refurbishment process.

Back Market support has been polite, but the process has been slow, unclear, and frustrating. The main issue is accountability. If Back Market advertises quality standards and sells devices as refurbished, then basic battery checks and refurbishment records should be available without the customer having to chase repeatedly for weeks.

I am still waiting for a concrete resolution.

This is the second product from Back market, a watch 3 yrs ago still going strong, and my latest is still under review just got it but so far works as advertised.

This is my second phone purchase from Back Market and I'm very pleased. I like the different options that Back Market allows - condition grades, battery, color, etc. The website is easy to maneuver and I got both my phones at reasonable prices. The "condition" option has nothing to do with functionality, it's strictly cosmetic things like scratches. I received an email upon ordering that let me know what to do to get my information transferred from my old phone and get service set up on it. It was simple and quick. The phone arrived within a few days of ordering it. It has been working perfectly.

Watch is in excellent condition. Great deal for the price and love that it comes with a warranty.
No issues at all and it synced right up.

Super pleased with my purchase.

First time using the platform, and it was a phone exchange. Bought a refurbished phone and sold my other phone. Very seamless process

I love my new phone!!! (Samsung A52) it was in excellent condition and does everything I wanted AND MORE!!! Thanks for everything!! I am seriously so happy with my purchase and will be buying from this company again in the future need be!

First time to buy experience used equipment sight unseen. Back Market has a good reputation. Equipment was delivered timely and was just as advertised. Good communication. Will buy again.

My device was exactly as advertised and works perfectly.

I am very pleased with Back Market's honesty, integrity and customer's first service for their swift refund for a product I tried canceling before shipment but was to late, so refused the delivery, requiring my signature at my door. Almost instantly I got an email that my refund was issued. I am very grateful and will be sure to buy from Back Market in the future.

I received my Samsung s22+ in excellent condition asdescribed. It was packaged well and received timely. So far the phone is working well. This is my third purchase with back market and they do not disappoint items were as described. I highly recommend this company.

It was a great experience, my order came fast and the phone was exactly as the decreption. I would recommend this company.

This is my third cell phone and one computer and as always … excellent products ❤️