Broadband for the Rural North Reviews 

478
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and incredibly fast service, highlighting its reliability and efficiency, with issues often resolved very quickly. Many people commend the professional, friendly, and knowledgeable staff and support teams for their helpfulness, making interactions pleasant. The customer service is frequently described as outstanding, with prompt communication and personalized assistance. Reviewers also find the pricing competitive and the service offers great value for money, often being significantly cheaper than alternatives while delivering high speeds.

What people talk about most

Service

Consumers consistently report positive experiences with the service, often describing it as exceptional,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as top-rated, fast, and... See more

Price

Customers had positive experiences with price, consistently finding the service to be reasonably priced and... See more

Value for money

People report positive experiences with value for money, consistently highlighting that the service offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(478)

458 reviews in the last 12 months

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Rated 5 out of 5 stars

From installation (very friendly

From installation (very friendly, quick, efficient and tidy) through the usual teething problems (getting wifi to work in a house with 2 ft thick walls), the service was second to none. And I haven't had a single interrupted Teams call or streaming issue since!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN replaced BT, thank goodness.

Prior to being connected to the B4RN we were at the end of a BT copper landline from their Green box. We had a very slow internet connection and no sign of getting a fibre connection.
When a B4RN connection was a potential option we became an investor to help to bring offers to fruition.
Our B4RN internet connection has make a vast improvement in our communication and was a godsend during in COVID.
This was one of our better investments.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

We live in a very secluded spot

We live in a very secluded spot. I took part in the volunteer digging to allow the fibre cables to be laid. I am blown away by the result. Megafast broadband and at a very reasonable price. Very highly recommended.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable reliability

I am a retired scientist, still active in research, working from home. Health problems stop me from travelling abroad but I still regularly attend conferences to give talks via Zoom or similar systems. Having a high-speed internet connection that can be relied upon to work perfectly at exactly the right time when maybe a hundred people are sitting in a conference hall somewhere in the USA waiting to hear my presentation is critical for me. And B4RN has consistently provided that level of service for more than 10 years now.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

A smooth transfer

The project to transfer from my old provider to B4RN was straightforward. Great care was taken to ensure that my medical alarm would continue to work.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, fast and efficient.

We have used BARN for several years now. It is great! Friendly fast and efficient We would totally recommend it to anyone. The people who install are lovely, local people. We get fibre to the premises and brilliant speeds. Any problems, a real human being who knows the village calls round and sorts it out.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast, reliable and well priced

Fast, reliable and well priced. I have been on B4RN since it became available in my village and have never come close to moving to another provider with speeds provided by fibre to home. Excellent

16 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN fastest broadband and great customer services

B4RN have made broadband within the Dales fast and straightforward. The support team communicate well, have fixed a number of issues I've had and really made me feel connected as a customer. I'd recommend them to others without highspeed broadband. They've made a rural community feel connected.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisifed Customer since 2015

I have been with B4RN since it was installed in our village in 2015. The service by the team has been first rate and I consider it great value for money. Other, larger, service providers promise lots but B4RN consistently delivers.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, fast speeds and quick responses if there is ever a problem which has only happened once when my husband dug up the cable!

16 June 2026
Unprompted review

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