Broadband for the Rural North Reviews 

478
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and incredibly fast service, highlighting its reliability and efficiency, with issues often resolved very quickly. Many people commend the professional, friendly, and knowledgeable staff and support teams for their helpfulness, making interactions pleasant. The customer service is frequently described as outstanding, with prompt communication and personalized assistance. Reviewers also find the pricing competitive and the service offers great value for money, often being significantly cheaper than alternatives while delivering high speeds.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent, reliable, and fast.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and expertise.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, pleasant, and... See more

Price

Users describe positive interactions with price, often highlighting its reasonableness and competitiveness... See more

Value for money

Customers consistently note positive experiences with value for money, often highlighting that the service is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(478)

458 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, friendly and efficient - and great speeds!

Everyone we've dealt with at B4RN has been professional, friendly and efficient. From Tom, who dug the trench for the fibre across the garden by hand, to the very helpful guy on the helpdesk at Head Office who helped us install our new phone system. Speeds are excellent and the service is very reliable. Highly recommended - if B4RN is available to you, grab it with both hands!!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Why we are B4RN fans

We like the ethos of the company. The installation was trouble-free, and we have had no trouble with the service since we went live. We occasionally hear of problems when farmers dig up cables and so on, but these are apparently dealt with rapidly. The broadband speed is much faster than we were used to, and on the odd times when I have contacted B4RN I get straight through to a real person. Keep it up!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Better all round

Great communication, great system. Really helpful having someone on the end of a phone if needed with no chatbot preventing you from resolving any issues.
Significantly cheaper with VIOP and better speeds altogether.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I was in at the beginning, 2014 or 2015

I was in at the beginning, helping lay cable in our village.service has always been reliable, and help where needed. A big plus, is that if you ring the helpline, try something, then need more help you will often get the same person, no need to tell the whole story again. But really it's been very reliable.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Flawless service

Flawless service. Good communication well in advance of any maintenance / offline periods which are always in the middle of the night - and infrequent - so there's no disruption to our use.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I have the highest regard for B4RN

I have the highest regard for B4RN. We are a small Parish in Norfolk and B4RN supported us as we raised the finance to create our own Hyperfast broadband connection. They really are all incredible. The connection itself is faultless and even when a contractor went through our fibre it was patched in a matter of hours, so that we didn't lose working time. (Big thanks to David Evans). Every rural community with poor connections should partner with B4RN should. You will never regret it.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with B4RN

Very happy with B4RN - no problems with installation and post connection communications and assistance where required. If only other organisations could be so helpful

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I am really impressed with the service…

I am really impressed with the service from B4RN
Any problems are dealt with quickly and effectively and the communication from their office is first class . The fact they are local supports the confidence I have them. The quality of the Internet is excellent.
Would highly recommend this broadband provider.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, high speed, reliable and when a cable was accidentally cut they were there within a couplevof hours to repair it.

16 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look