AXA UK Car and Home Reviews

30,117

•

4.4

Insurance Agency

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Review summary

Created with AI, based on recent reviews

Looking at 2,905 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight competitive and fair pricing, often finding the costs reasonable compared to other options. Many people found the online processes, from getting quotes to making policy changes, to be remarkably easy, quick, and seamless. The website and online portal are frequently praised for being user-friendly, simple to navigate, and allowing for efficient self-service. Additionally, consumers appreciate the professional and helpful nature of the staff, who provide clear communication and thoughtful assistance. However, some people were dissatisfied with the service, citing instances of poor support, incorrect information, or issues with claims. A few other people also felt that prices could be expensive, particularly noting significant renewal increases or unexpected cost changes.

What people talk about most

Price

Customers generally report positive experiences with pricing, finding quotes to be competitive and often less... See more

Service

Consumers find service to be positive, with many reviewers praising the swift, friendly, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the online process easy, quick,... See more

Website

People report positive experiences with the website, finding it easy to navigate and use for various tasks,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more

Company replied

Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 a... See more

Company replied

They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made... See more

Company replied

Company details

About AXA UK Car and Home

Written by the company

Welcome!

AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.

We believe that your insurer should make life easier whether you need to claim or not.

Get a quote

Contact info

United Kingdom
www.axa.co.uk

4.4

Excellent

30K reviews

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All reviews

(30,117)

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Jul 23, 2026

It was easy to get through and…

It was easy to get through and understand and seem to be fair

22 July 2026

Reply from AXA UK Car and Home

Jul 24, 2026

Hi there, Gary.

Thanks so much for taking the time to leave us your feedback!

This feedback helps us to improve the products & services that we offer, so we really appreciate your input.

Have a good afternoon and please get in touch anytime you need us.

Best wishes,
Jonathan
AXA Customer Service Team

Jul 23, 2026

Change of details on my car insurance policy.

I recently made some changes to my car insurance policy and I found the whole on-line process to be really easy and seamless. The changes were made to the policy within minutes of me submitting the request. Excellent company & overall it was a really positive experience.

22 July 2026

Reply from AXA UK Car and Home

Jul 24, 2026

Hi there, Lou.

Thanks for leaving your fab feedback for us.

It's so nice to hear the process of updating your policy went nice and smoothly.

Enjoy the rest of your day!

Jonathan
AXA Customer Service Team

Jul 23, 2026

Quick and efficient service

21 July 2026

Reply from AXA UK Car and Home

Jul 23, 2026

Hello Catherine,

Thanks for taking the time to leave us your review.

It's great to hear it's been quick and easy to manage your policy with us and that you've been happy with the service we've provided.

Thanks for choosing us, and take care.

Rachel
AXA Customer Service Team

Jul 23, 2026

It was a very good quote, so decided to go for it. Very straightforward. Did it all online in a matter of minutes. Very happy

19 July 2026

Reply from AXA UK Car and Home

Jul 23, 2026

Hello Colin,

Thanks for taking the time to leave us your review.

We're glad to hear the process of insuring your car with us was quick and easy and that you're happy with the price we've been able to offer.

Thanks for choosing us, and take care.

Rachel
AXA Customer Service Team

Jul 23, 2026

Easy format of the online system.

Easy format of the online system.
I have my home insurance with Axa, and it recognised me, and recieved a discount for the car insurance.

22 July 2026

Reply from AXA UK Car and Home

Jul 23, 2026

Hello Eric,

Thanks for leaving us your feedback.

It's great to hear you were happy with the online process of taking out your car insurance.

Thanks for choosing us, and have a great day.

Rachel
AXA Customer Service Team

Jul 23, 2026

Speaking to a real person would be…

Speaking to a real person would be great otherwise good service

21 July 2026

Reply from AXA UK Car and Home

Jul 23, 2026

Hello Helen,

Thanks for taking the time to leave us your review.

It's great to hear you're happy with the service we provide.

Should you wish to discuss your policy with a colleague, you can chat to us via the Live Chat function in your online account, email us at help@axainsurance.com or call our Help Team on 0330 024 1158. Our opening hours are Mon to Fri 8am to 8pm, Sat 9am to 5pm. Bank Holiday opening times vary.

Thanks for choosing us, and take care.

Rachel
AXA Customer Service Team

Updated Jul 23, 2026

Total rip-off

Further to my review I got a very quick response…..and I have provided additional details……I have until 12/8 to renew so I’ll wait and see what they say

This is the first year I have been with this company and unfortunately someone sideswipe me in 2025. The client was dealt with quickly and settled with no blame to me and no impact on my excess or no claims discount.
Today I get my renewal which has gone up by almost 50%….. do the normal online checks and find that pretty much every other five Star provider is at least £300 less for the same or better cover…..
Quick call to AXA….. a joke… all in all 11 calls ranging on hold or cut off from 50 minutes: to 1 hour 26 minutes……
Eventually, someone answered the phone went through all the information basically told me that they’re not willing to do anything to reduce the fee…..
A real shame that they can afford to lose one small Customer and obviously won’t make any difference to them but to increase the costs by 50% they obviously don’t want my business…….. so it’s goodbye I say hello NEW provider

22 July 2026

Unprompted review

Reply from AXA UK Car and Home

Jul 23, 2026

Hi there,

Thanks for leaving us your feedback on your recent experience.

I can only apologise for any price rise. I have requested some more policy details from you.

As soon as we get the info, we can look into this issue further for you and record a complaint.

Take care.

Rasheed
AXA Customer Service Team

Jul 22, 2026

Efficient knowledgeable service

I was unsure if my policy covered my new requirements. I was informed that it did not but the required amendments were carried out there and then and my policy is now up to date.

9 July 2026

Reply from AXA UK Car and Home

Jul 23, 2026

Hi Michael

Thanks so much for leaving such great feedback for Craig, who dealt with your enquiry.

I'll pass this along to him, as I'm sure it'll brighten their day.

Rasheed
AXA Customer Service Team

Jul 22, 2026

Axa simply doesn’t exist anymore

Axa simply doesn’t exist anymore , they work through Davies Company - 1 ⭐️ feedback . Every time I call them to sort out my claim for the last 2 months they keep saying that they waiting for Davies Group . I don’t blame them operators as they are simply employees but Axa itself is SHITE!!!

1 July 2026

Unprompted review

Reply from AXA UK Car and Home

Jul 23, 2026

Hi there,

Thanks for leaving your feedback on your recent experience.

Sorry to hear that the claim via the Davies Group is yet to be resolved.

While we underwrite home cover on behalf of them, they have access to the policy details and would deal directly with any relevant claims.

I have asked for more info via Trustpilot, so that we can help further.

Take care,
Rasheed
AXA Customer Service Team

Jul 21, 2026

Easy website to navigate

Easy website to navigate and extremely fluid process to Both renew or change car

16 July 2026

Reply from AXA UK Car and Home

Jul 22, 2026

Hi David,

Thanks for taking the time to leave us a review.

It's great to hear that you found our website easy to navigate and the process for renewing or changing your car extremely fluid.

Lesley
AXA Customer Service Team

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