I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more
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Review summary
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Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 a... See more
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They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made... See more
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Needed new home insurance after my existing insurer's quote inexplicably tripled. Had a look at some comparison websites where all quotes were still normal but preferred a known brand so went with AXA... See more
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Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Travel Insurance Company
About AXA UK Car and Home
Written by the company
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteContact info
United Kingdom
- www.axa.co.uk
4.4
Excellent
30K reviews
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disappointed
I am very disappointed, for many years a customer still full comprehensive plus all sorts of extra services. And when the worst happened (an accident) of course not my fault they basically didn't solve anything I had to call them and everywhere else too. It's been taking them more than a year to return the excess, of course no compensation, a big disappointment considering that I was full comprehensive.
21 July 2026
Unprompted review
Reply from AXA UK Car and Home
Hi Martin
Thank you for leaving a review and I'm sorry that it's not been a positive experience. I've sent a request for more information so I can take a closer look into this for you.
Lesley
AXA Customer Service Team
Reply from AXA UK Car and Home
Hello Linda,
Thanks for taking the time to leave us your feedback.
It's great to hear it was quick and easy to insure with us, and that you're happy with the quote we've been able to provide.
Have a great day, and take care.
Rachel
AXA Customer Service Team
Always Simple
Always Simple, Always Reasonably priced , Renewal sometimes cheaper , nice to have 1 service that doesn't feel like a vampire.
10 July 2026
Reply from AXA UK Car and Home
Good morning,
Thanks for leaving your great feedback for us.
It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly.
Jonathan
AXA Customer Service Team
Have been using them for years
Have been using them for years, their price has always been consistent even after claims were made, giving us no reason to shop around, saved us a lot of hassle on switching.
16 July 2026
Reply from AXA UK Car and Home
Good morning, Neng.
Thanks for leaving your fab feedback for us.
It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly.
Jonathan
AXA Customer Service Team
axa is the best insurance company
19 July 2026
Reply from AXA UK Car and Home
Hi Jarnail, thanks for taking the time to leave us a review.
We're really glad you're happy with all things AXA - please let us know if there's anything else we can help with!
Best wishes
Jasmin
AXA Customer Service Team
It was very easy to renew as all the…
It was very easy to renew as all the information I needed was shown on the reminder message and invitation to renew I received.
10 July 2026
Reply from AXA UK Car and Home
Hi there, Pauline.
Thanks for your nice comments.
It's great you decided to renew with us again and found the process nice and easy.
Best wishes,
Jonathan
AXA Customer Service Team
Very quick service.
15 July 2026
Reply from AXA UK Car and Home
Hi Iain, thanks for taking the time to leave us a review.
We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!
Best wishes
Jasmin
AXA Customer Service Team
change of car details is super quick…
change of car details is super quick and easy to do, no hassle just what i needed.
15 July 2026
Reply from AXA UK Car and Home
Hi David, thanks for taking the time to leave us a review.
We're really glad you're finding it easy to manage your policy - please let us know if there's anything we can help with!
Best wishes
Jasmin
AXA Customer Service Team
Service is good fit for purpose price…
Service is good fit for purpose price was OK hadn't realispsted that prices would be so much more when you are over 80 year's old some of us have all our faculties I will stop driving when I feel incapable of doing so financially you force older people to stop driving.
17 July 2026
Reply from AXA UK Car and Home
Hi Pat, thanks for taking the time to leave us a review.
We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!
Best wishes
Jasmin
AXA Customer Service Team
Dealt with my inquiry and changed…
Dealt with my inquiry and changed accordingly very quickly.
10 July 2026
Reply from AXA UK Car and Home
Hi Ana, thanks for taking the time to leave us a review.
We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!
Best wishes
Jasmin
AXA Customer Service Team
Staff was very helpful took revelant…
Staff was very helpful took revelant information to sort out my insurance
15 July 2026
Reply from AXA UK Car and Home
Hi Marisa, thanks for taking the time to leave us a review.
We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!
Best wishes
Jasmin
AXA Customer Service Team
Very helpful customer service agent. Unacceptable insurance premium rise
Very helpful customer service agent. Unfortunately AXA increased my premium £79.12 for an accident that was not my fault, and one in which the third party admitted fault from the word go. Unacceptable in my opinion.
9 July 2026
Reply from AXA UK Car and Home
Hi Ed,
I'm sorry we couldn't offer you a competitive renewal price this year and will log your feedback.
Please let us know if there's anything else we can help with by sending a message through your online account.
Take care
Jasmin
AXA Customer Service Team
Very competetive price
15 July 2026
Reply from AXA UK Car and Home
Hi there,
Thanks for taking the time to leave your lovely feedback.
It's great you've decided to join us and if you ever need any help, please get in touch anytime.
Best wishes & welcome to AXA!
Jonathan
AXA Customer Service Team
The call was answered almost…
The call was answered almost immediately .All the Customer Service people I spoke to were very helpful and knowledgeable . I could understand everything they said as English was their first language .
15 July 2026
Reply from AXA UK Car and Home
Hi there, thanks for taking the time to leave us a review.
We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!
Best wishes
Jasmin
AXA Customer Service Team
Colossal waste of time
Colossal waste of time. Took out a car insurance policy on 12th of July. Paid for it. When logged into my account the system said ‘pending - try again in 30 minutes’ and stayed this way for 5 days. Multiple calls through to Axa who kept reassuring me that the policy would go through and be honoured. Eventually I see a refund in my account and phone up again (the third time of sitting on hold for over 45 minutes) - and they finally informed me that the policy hasn’t gone through due to a technical problem. Well what an outrageous waste of hours of my life. This company is poor beyond belief. Thank you for wasting my time and I’ll be sure to never use your services ever again. Ridiculous.
17 July 2026
Unprompted review
Reply from AXA UK Car and Home
Hello James,
Thanks for leaving feedback and I'm sorry to hear about the issues you faced when taking out a policy with us.
So we can look into this further I've sent you a request for more information.
As soon as we hear back we'll contact you directly to discuss this.
Thanks,
Zach
AXA Team
Extremely easy website to use.
Extremely easy website to use.
Providing clear and unambiguous information for the options of cover available. Also clear indication of what was or was not includedin the cover.
14 July 2026
Reply from AXA UK Car and Home
Good afternoon, Neil.
Thanks so much for taking the time to leave your lovely feedback for us.
It's great to hear you found the online process of setting up the policy nice and easy.
If you ever need us, please get in touch anytime.
Best wishes & welcome to AXA!
Jon
AXA Customer Service Team
The service was quick and my query was…
The service was quick and my query was dealt with within their process timescale which suited me
12 July 2026
Reply from AXA UK Car and Home
Hi Janice, thanks for taking the time to leave us a review.
We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!
Best wishes
Jasmin
AXA Customer Service Team
Very straight forward and no charges
15 July 2026
Reply from AXA UK Car and Home
Hi there, Garry.
Thanks for leaving your fab feedback for us.
It's so nice to hear the process of updating your policy went nice and smoothly.
Enjoy the rest of your day!
Jonathan
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Colin, thanks for taking the time to leave us a review.
We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!
Best wishes
Jasmin
AXA Customer Service Team
Takes far too long to get through to an…
Takes far too long to get through to an advisor on phone
16 July 2026
Reply from AXA UK Car and Home
Good afternoon, Barbara.
Thanks for leaving your feedback and I am sorry you had a delay getting through to the team.
If there's anything we can help, please contact us via any of the methods shown at https://www.axa.co.uk/contact-us/car-insurance/.
Best wishes,
Jonathan
AXA Customer Service Team
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