AXA UK Car and Home Reviews 

I find AXA so easy to deal with.I do not use the online service always done by telephone and it is always explained fully and simply

Making Changes to my car insurance on the app was very easy to do. No stress and straight forward.

Excellent service. Have house and now car insurance with them

They voided my home insurance policy over a genuine mistake I made, but the way they handled it was shocking. Instead of helping me correct the error or offering any reasonable solution, they immediately cancelled the policy and left me without cover. No guidance, no support, just a flat refusal. Very poor customer service.
What a bunch of Cowboys!!

Edit:
Oh, of course. The distinguished cowboys in suits have decided my review is “fake” unless I hand over my personal details. How tragic for them. Imagine needing customer data just to cope with a bit of criticism. Their excuses are so flimsy I’m surprised they haven’t blown away in the breeze. But sure, let’s pretend they’re running a serious operation and not a discount rodeo with Wi‑Fi. If they spent half as much effort fixing problems as they do whining about reviews, they might actually impress someone.
I mean, honestly, I don’t want anything to do with these cowboys. They’ve already shown exactly what they are, and the only thing they truly deserve is being exposed — loudly — for their nonsense. Voiding my home insurance policy over a genuine mistake and leaving me in a dangerous situation? Brilliant work. Imagine if my house had actually burned down — but hey, as long as they’re cashing in those monthly payments, who cares, right? These cowboys aren’t interested in protecting homes; they’re interested in protecting their bank balance. The moment a customer makes a claim, suddenly it’s a rodeo of excuses, loopholes, cancellations, and voided policies.Absolutely disgraceful behaviour — but sure, let’s pretend this is a “professional service” and not a Wild West money‑grab.

AXA home insurance unscrupulous that's being kind
they are all avoiding shysters
i insured my gadgets i take from the house IE laptop i iphone ipad did not do the laptop i leave in the house never take it out as it would be covered under items lower than £1500 not itemised everyday things TV desk top etc not on your life £500 AXA insurance policy will not pay the claim i will not ever ever use a AXA insurance again or broker HOME protect in this Case
I put home protect on trust pilot they contacted me saying we would like to help then just repeated a no to the claim smashed home laptop who in 2021 uses a decktop any one whos has had a AXA claim refused i would like to hear from them
AXA have come back saying they do it deal with their policies if they are sold through a gate keeper broker
So you should only deal direct do not use brokers It’s great hide behind by AXA. Another way of not dealing with the public buying their products

Very helpful and pleasant gentleman on the phone when I rang regarding some queries

Website was so easy to follow, and it didn't take that long to sort out, better than a long phone call.

Found our car with the windscreen cracked yesterday. We put in a claim, and Axa's provider, Autoglass has told us it will be 3 weeks until it can be fixed, leaving us without a legally drivable car for that time. It's put us in a very difficult situation during the school holidays. Very poor service.

Made changes to my policy online, easy to do with no admin charges

AXA do not as far as I'm aware advertise their services on the internet via comparison sites.
Being a traditional kind of person I prefer deling with people directly not via AI programmes.
I have dealt with members of staff who have always been professional but more importantly, human, giving me the feeling that I am an individual and my custom is appreciated that personal touch is vital and very sadly lacking in today's society.; Well done AXA and I will remain in your 'family' for the foreseeable future. DONT LOSE THE HUMAN TOUCH!

Very easy website to use and competitive quote

Great competitive price offered and from a well reputable company like AXA, could not be happier. One of the best if not the best. Website is extremely easy to use as well, so makes your life a lot easier when getting a quote.

First of all,saved £25 online as advised by the automated system in the telephone..Easy..

They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made sure everything was up and running in no time. I was extremely grateful and relieved. A great company. Highly recommended.

Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 arrived in my name I again went on line and in a few minutes re assigned my private plate. All amendments free of charge apart from an increase in premiums due to my new car being higher value, Axa gets 5* from me 👍

The gentleman I spoke to on the phone was so helpful and talked me through step by step what I needed to do when changing my vehicle.

Excellent service

Everything seemed easy, im not very good with tech, but I was easily able to do what I wanted

Really easy to change details.