It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had put off renewing my car insurance because I thought it would be complicated, difficult and time-consuming. And probably no cheaper than my renewal quote. I received a personised email from M... See more
Company replied
Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... See more
Company replied
Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not hel... See more
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Company details
About Autonet Insurance
Written by the company
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Written by the company
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4.3
Excellent
19K reviews
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So far so good
So far so good. Operator was easy to understand but I did the ground work before calling so new what I wanted, think this helps
14 July 2026
Reply from Autonet Insurance
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our team easy to communicate with and that your experience has been positive so far. It's great to know that being prepared with your requirements helped make the conversation more efficient and allowed us to support you effectively.
If you have any questions or need any further assistance, please feel free to get in touch with the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you had a smooth experience and that our service met your expectations. We aim to provide a straightforward process while helping our customers find suitable cover for their needs.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
ADVISOR WAS VERY HELPFUL AND FRIENDLY…
ADVISOR WAS VERY HELPFUL AND FRIENDLY EXCELLENT SERVICE
13 July 2026
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We’re delighted to hear that you received excellent support from our team member. Providing friendly, helpful guidance and making sure our customers feel supported throughout their insurance journey is something we always aim to deliver.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Very helpful and polite it was nice to…
Very helpful and polite it was nice to actually get to speak to someone rather than automated service.
7 July 2026
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you had a positive experience with our team and that you appreciated the personal support provided. We always aim to make the insurance journey as easy and reassuring as possible by offering helpful assistance when our customers need it.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Very easy to work with.
I found your site on go compare very straightforward and easy to use. And sorted out my car insurance with you, with avery competitive price.
14 July 2026
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found arranging your car insurance a simple and convenient experience. It’s great to know that our online journey helped you find a policy that suited your needs, and we appreciate you choosing us for your cover.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found our insurance offering easy to understand and that the information provided helped you make an informed choice. We aim to provide our customers with clear options and a straightforward experience when arranging their cover.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found arranging your insurance straightforward and that the policy met your expectations. We aim to provide a simple experience while helping customers find suitable cover for their needs.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Reply from Autonet Insurance
Thank you for taking the time to leave us a review!
We're pleased to hear that you found accessing your documents quick and easy. We aim to make managing your policy as simple and convenient as possible for our customers.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Autonet Insurance
Van Insurance
Did a search online for insurance for my van. Autonet gave a very competitive quote with all the cover and extras I needed. very easy to sort out and will renew if they remain competitive. Well done thanks again.
6 July 2026
Reply from Autonet Insurance
Thank you for taking the time to leave us a review. We're delighted to hear that you found our quote competitive and that the cover and extras provided met your needs. It's great to know that you found the process easy to complete and that you were happy with the service provided.
We appreciate your feedback and look forward to supporting you again when your renewal is due.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Autonet Insurance
Reply from Autonet Insurance
Thanks for your 5 star review! It's great to hear you were happy with the premium offered for insurance with ourselves!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Very competitive quote
10 July 2026
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear you found our quote very competitive. It's great to know we could provide you with good value and a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Autonet Insurance
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear you found your renewal process easy and that your documents were ready to view. It's great to know you felt kept informed throughout the process.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Autonet Insurance
Adam who dealt my insurance was…
Adam who dealt my insurance was excellent , he was clear ,concise and helpful easy to understand and could not have been better , he deserves a pay rise
10 July 2026
Reply from Autonet Insurance
Thank you for taking the time to leave a review.
We're thrilled to hear that Adam provided such a positive experience and made everything straightforward throughout the process. We'll be sure to pass your lovely feedback on to him – we're sure it will make his day!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Very easy to navigate website
Very easy to navigate website, with very competitive quotes.
3 July 2026
Reply from Autonet Insurance
Thank you for your great review!
We're pleased to hear that you found our website easy to navigate and that you were happy with the quotes provided. We aim to make arranging insurance as simple as possible while offering competitive prices for our customers.
We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
It gave me a cheaper car insurance for…
It gave me a cheaper car insurance for my wife and myself
10 July 2026
Reply from Autonet Insurance
Thank you for your review!
We're pleased to hear that we were able to provide a more affordable car insurance option for you and your wife. Offering competitive prices while providing suitable cover for our customers is something we always aim for.
We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Phone system a joke press no …
Phone system a joke press no …. And kept taking me back to where I started!! Very poor.wasted 10 minutes
My fault I missed something on my quote this company wanted £108 more to add it compared with another company with this mistake corrected only £20 more!
10 July 2026
Reply from Autonet Insurance
Thank you for sharing your feedback. I’m sorry to hear about the frustration caused by our phone system, and I understand how disappointing the delay must have been. We aim to provide a smooth experience for our customers, and I apologise that we didn’t meet that standard on this occasion.
When you apply for an insurance policy, it’s standard practice for insurers to check the CUE database, which holds details of all insurance claims and incidents reported by policyholders. If the information you provide differs from what is recorded in CUE, we ask that you contact us so we can discuss this further. Updating your details to align with the CUE database can affect your quoted premium. I apologise if this wasn’t clearly explained during your conversation with us.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
Price and extra made it easy to decide
The price was very good included all the extras which I wanted and more if I decided I needed.Everything clear to understand
9 July 2026
Reply from Autonet Insurance
Thank you for taking the time to leave your review.
We are delighted to hear that you were pleased with the price of your policy and that it included all the extras you were looking for.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Card problems
Card refused for payment but when I phoned up all went through no problem. To register was difficult as it asked for policy number which was not on correspondence I received . So once again I had to phone up and they sorted out the problem
9 July 2026
Reply from Autonet Insurance
Thank you for getting in touch and sharing your experience. I’m sorry to hear about the initial difficulties with the card payment being refused and the trouble you encountered during the registration process due to the missing policy number on your correspondence.
I'm glad to hear that when you phoned us, the payment went through successfully and our team was able to assist you with the registration.
If you have any questions or queries, please feel to contact us.
Kind regards,
Darren @ Autonet Insurance
Messed ny policy up a wk later and…
Messed my policy up a wk later and still waiting to sort it out saying i owe money but its been paid when i phone up i cant get through its virtual talk only and is a waste of time and I am still waiting to pay the outstanding balance very poorly run
7 July 2026
Reply from Autonet Insurance
Thank you for reaching out and sharing your concerns. I’m sorry to hear about the difficulties you’ve experienced with your policy and the challenges in getting through to us. I understand how frustrating this must be, especially as you’re awaiting confirmation of your payment and the outstanding balance.
Upon reviewing your policy, I can confirm that the payment has been made and there is no outstanding balance on your account currently.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
Kind regards,
Darren @ Autonet Insurance
Easy to use website and very…
Easy to use website and very competitive Insurance premiums.
8 July 2026
Reply from Autonet Insurance
Thank you for your 5 star review! I'm pleased to hear you found the premium competitive and the website easy to use!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
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