It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had put off renewing my car insurance because I thought it would be complicated, difficult and time-consuming. And probably no cheaper than my renewal quote. I received a personised email from M... See more
Company replied
Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... See more
Company replied
Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not hel... See more
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Company details
About Autonet Insurance
Written by the company
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Written by the company
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4.3
Excellent
19K reviews
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Good good value
Good good value, with additional cover included . Easy to buy on line .
21 August 2026
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our online purchase process easy and that you're happy with the great value and additional cover included!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
good service
21 August 2026
Reply from Autonet Insurance
Thank you for your kind feedback. We’re pleased to hear that you received good service and really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Carl was very knowledgeable and…
Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not help or did not know/understand what I was saying. Please though pass my good wishes to Carl & thank him - you need to train your staff to be more professional like him
20 August 2026
Reply from Autonet Insurance
Thank you for taking the time to share your feedback, and we’re very sorry to hear that you have been dealing with a bereavement. We completely understand how important it is to receive clear, calm and compassionate support during such a difficult time.
We’re delighted to hear that Carl was knowledgeable and explained everything clearly, and we will certainly pass your kind words and good wishes on to him. It’s wonderful to hear that he provided the level of care and professionalism you needed.
We’re sorry that your earlier experiences with other members of staff did not meet the same standard. Your feedback is valuable and will be shared with the relevant team so we can look at how we can improve the consistency of the service we provide.
Thank you again for recognizing Carl’s excellent service. We’re sure your comments will mean a great deal to him.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Have had difficulty registering for an online accountnt
Have had difficulty registering for an online account. Cannot access policy documents and particularly a Certificate of insurance
18 August 2026
Reply from Autonet Insurance
Thank you for taking the time to leave a review.
We're sorry to hear that you've experienced difficulties registering for your online account and accessing your policy documents. We understand how important it is to be able to view your Certificate of Insurance and other policy information without issues.
We appreciate how frustrating this situation must be and regret that accessing your documents has not been as straightforward as expected. Your feedback highlights the importance of ensuring our online services are easy to use and accessible for all customers.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for bringing this to our attention, and we appreciate your feedback.
Kind regards
Chelsea @ Autonet Insurance
Easy to sort & value for money 👍
19 August 2026
Reply from Autonet Insurance
Thank you for taking the time to leave a review.
We are pleased to hear that you found the process easy to sort and great value for money.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Contacted your claims dept 3times with…
Contacted your claims dept 3times with forewarned Emails from my current insurance regarding a NON FAULT incident that my current insurer assured me would not be a problem But your people wanted to increase the quote by nearly £200 ! So I gave up out of frustration and went else wear plus i would not recommend you to anybody
12 August 2026
Reply from Autonet Insurance
Thank you for your feedback. We're sorry to hear that your experience left you feeling frustrated and disappointed, and we appreciate you taking the time to share your concerns.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
We're sorry that, despite contacting us on several occasions and providing the information requested, the outcome was not what you expected and ultimately led you to seek cover elsewhere. We appreciate how frustrating this must have been.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you again for taking the time to share your feedback, and we're sorry that we were unable to provide a more positive experience.
Kind regards
Chelsea @ Autonet Insurance
Reply from Autonet Insurance
Thank you for your lovely 5 star review feedback! We’re delighted to hear that our colleague was so helpful and made everything easy for you over the phone. We really appreciate you taking the time to share your experience, and we’ll be sure to pass on your kind comments.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Autonet Insurance
spoke to will about changing my car he…
spoke to will about changing my car he was brilliant nothing was a problem his manner his attitude knowledge was excellent if I could give will 10/10 I would so settle for 5/5 thanks will
19 August 2026
Unprompted review
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We are so glad to hear that Will provided brilliant service when changing your car, showing excellent knowledge, manner, and attitude!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
The lady who helped me was kind
The lady who helped me was kind , understanding and explained everything so well
3 August 2026
Reply from Autonet Insurance
Thank you for taking the time to leave a review!
We are so pleased to hear that the agent who assisted you was kind, understanding, and explained everything so well.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Reply from Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you found our process 10 out of 10 and very easy to use online!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Reply from Autonet Insurance
Thank you for your review! We’re pleased to hear that you found the process relatively simple and appreciate you taking the time to share your feedback with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Value for.money is the reason i chose…
Value for.money is the reason i chose autonet insurance. Can,t beat it.
10 August 2026
Reply from Autonet Insurance
Thank you for taking the time to leave a review.
We're delighted to hear that you chose Autonet Insurance for our value for money and that you found our prices unbeatable!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Good price on my renewal and straight…
Good price on my renewal and straight forward to complete and get covered. Start date 11th August 2026.
4 August 2026
Reply from Autonet Insurance
Thank you for your positive feedback! We’re delighted to hear that you found our renewal price competitive and the process straightforward. We’re pleased we could make getting your cover arranged for 11 August 2026 nice and simple. We really appreciate you choosing us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Very straight forward and easy to buy…
Very straight forward and easy to buy insurance
16 August 2026
Reply from Autonet Insurance
We appreciate you taking the time to share your rating with us today. It is great to know you had a totally smooth experience, allowing you to secure your new cover without any complications or confusion. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Reply from Autonet Insurance
Thank you for taking a moment to rate us today. We are really glad to hear that your experience with us was completely trouble-free, leaving you feeling entirely relaxed and well looked after from start to finish. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Reply from Autonet Insurance
Thank you for your review. We’re pleased to hear you found the process quick and easy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Deal with genuine honest people and…
Deal with genuine honest people and don't hide behind poor quality web pages
14 August 2026
Reply from Autonet Insurance
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with your experience. We understand your concerns regarding our online services and appreciate how frustrating it can be when you do not find the information or support you need quickly and easily.
We recognise that a straightforward and accessible customer journey is important, and we're disappointed to hear that we did not meet your expectations on this occasion.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for taking the time to share your comments with us.
Kind regards
Chelsea @ Autonet Insurance
Hassle free experience
Setting up the account and getting quote was easy as pie. Hassle free. Easy to navigate site. Done through Compare the Market.
10 August 2026
Reply from Autonet Insurance
Thank you for taking the time to leave a review.
We really appreciate your feedback and are delighted to hear that setting up your account and getting a quote through Compare the Market was hassle free, easy to navigate, and easy as pie.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Much cheaper than Bupa price for loyal customers
Much cheaper than Bupa price for loyal customers. Efficient way to renew Auto insurance.
13 August 2026
Reply from Autonet Insurance
Thank you for your feedback! We’re delighted to hear you found our price competitive and the renewal process efficient and straightforward. We really appreciate your continued loyalty and choosing us for your auto insurance!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Easy pessy Everything was set out so you could…
Everything was set out so you could understand what you were getting
11 August 2026
Reply from Autonet Insurance
Thank you for your review! We’re pleased to hear that everything was clearly explained and easy to understand, so you knew exactly what you were getting. We really appreciate your feedback!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
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