Great parts for a great price. Let down by Evri courier service. The first shipment was returned for an unknown reason. The replacement order was missing parts. The extra parts arrived the next day by... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
Company replied
Great product line and great prices only let down by the parcel arriving 2 days later than it should have. Better delivery companies needed i think.
Company replied
Great choice of products, most at a much lower price than my local motor factors. If your not in a desperate rush for the items ( generally most items take a week to arrive from Germany) and if yo... See more
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Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
19K reviews
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super service
super service, excellent price right parts fitted and back on the road, brilliant well done.
28 July 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Good customer service...eventually!
I've ordered from Autodoc several times before without issue, price is good but delivery is a bit slow and can take a week or more for the parts to arrive. This time I ordered several items, including a pair of brake discs, apparently indicating delivery in a couple of days, after a week my order arrived but only 1 brake disc arrived, I was told by online chat the item hadn't been collected by the courier, and after not hearing anything I was told they are waiting for the warehouse to get back to them, after not getting anywhere with live chat in the app I contacted trust(at)autodoc.co.uk and Hanna sorted out the issue and a new pair (they are only sold in pairs) of brake discs were sent, so after 3 weeks I got my order, the 5 stars go to Hanna, the warehouse/dispatch only get 4 stars, and online chat 1 star.
7 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello John ! 😊
Thank you very much for your feedback. We will convey your gratitude to the employee. Hanna is a really good specialist who loves her job.
Have a nice day!
Best regards,
AUTODOC Team🚙
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Poor customer service
Correct (pattern) part ordered, it had the correct part number and it fitted perfectly (throttle body) but car wouldn’t run - in fact it ran better with the old defective throttle body in place.
I suggested the part was either defective or the pattern part was a poor copy and asked for a refund which was initially accepted - after 2 weeks of no money being refunded they contacted me to say that the part showed evidence of having been fitted and they wouldn’t issue a refund…yes obviously it had been fitted, that’s how we knew it was crap - they told me I could have the part sent back to me at my cost or they could dispose of it but no refund given…clearly the site is too good to be true and I’ll be ordering OEM parts from a different auto factors from now on.
16 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Simon Drew!
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you experienced with the part and the warranty review process.
We understand your frustration, especially when a part appears to match the required specifications but does not perform as expected after installation. We take such concerns seriously and would like to ensure that your case is reviewed thoroughly.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further. They will examine the details of the claim, the inspection results, and the information provided in order to better understand the situation and provide further assistance.
We appreciate your patience and the opportunity to look into this matter. We hope to resolve your concerns and provide you with a clearer outcome.
Best regards,
AUTODOC Team
Products range is good website…
Products range is good website relatively easy to use delivery services no choices on delivery time most times can not wait so go elsewhere
5 August 2026
Reply from AUTODOC - Great Britain
Hello Ian,
Thanks for your review.
We are sorry to hear that you are not satisfied with you delivery terms.
Please note that order processing time is 1-2 working days and then order is sent. https://www.autodoc.co.uk/services/shipping
The delivery time to the UK is 3-4 business days. https://help.autodoc.co.uk/categories/12/239/574
As we see, in your recent orders all terms are met.
If you have any questions, please contact us at trust@autodoc.co.uk
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
I have so many options and great tools…
I have so many options and great tools to find what's my best.
3 August 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 🕊️ We’re glad to see that our service and products were highly appreciated 🚗💨 We’ll continue improving to impress you even more in the future 🤝💛
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Good products at reasonable prices
Good products at reasonable prices, and despatched promptly.
3 August 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Good points and a not so good
Straight forward to order only downside is the price for delivery for small items
3 August 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear Mr Singh!
We are very sorry you were disappointed with our service.
According to our system information, the refund was processed on July 31st. We will contact you further.
Please feel free to contact us at trust@autodoc.co.uk.
Best regards, AUTODOC Team
customer service
Great help retreaving a parcel delivered to wrong address great company to buy car parts from
3 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Gerry!
Thank you very much for your wonderful review!
We are delighted to hear that we were able to assist you in retrieving your parcel after it was delivered to the wrong address. We understand how frustrating such situations can be, and we're pleased that we could help resolve the issue.
Your kind words and recommendation mean a great deal to us. Providing excellent customer service and support is always our priority, and it's rewarding to know that your experience met your expectations.
Thank you for choosing us for your car parts. We truly appreciate your trust and look forward to serving you again in the future!
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
they are very punctual
they are very punctual, the packaging is very good, 100% they always keep you informed where the package is, I am very satisfied with this company
5 August 2026
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
AUTODOC app
I use the AUTODOC app almost every day, and I’ve always had a great experience. Recently, I had an issue with my account, and the customer support team was outstanding. They responded quickly, were patient, and stayed with me until the problem was completely resolved. Professional, friendly, and efficient service. Thank you for the excellent support!
27 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Patrik Bobcsok!
Thank you so much for taking the time to share your positive experience with us!
We are delighted to hear that you use our app regularly and that you have always had a great experience with our services. It is especially rewarding to know that our customer support team was able to assist you quickly, patiently, and efficiently until your issue was fully resolved.
Providing professional and friendly support is very important to us, and your kind words will be shared with our team as a great encouragement.
Thank you for your trust and continued support. We truly appreciate having you as a customer and look forward to assisting you again whenever you need us!
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
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