AskDirect Reviews 

1,111
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably competitive prices and the seamless ordering process that makes purchasing everyday items very simple and straightforward. People are also genuinely thrilled with the extremely fast delivery times, professional service, and helpful customer support teams available on the phone. Some reviewers were not happy with unexpected delivery delays and frustratingly long waiting times for their purchases to finally arrive at their home address. Consumers additionally noted that a few packages unfortunately got stuck in transit or completely failed to arrive on schedule without receiving proper tracking updates.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and often... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive costs and great value for... See more

Product

Customers consistently note positive experiences with product, highlighting great prices and quick delivery... See more

Order

Clients share positive opinions on order, highlighting a seamless process and great prices. Reviewers... See more

Service

Users describe positive interactions with service, highlighting swift delivery and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast and seamless experience with AskDirect I had. Ordered my TV, arrived in less than 2 working days, very professional delivery made, been called in advance by the courier. They have very good... See more

Rated 5 out of 5 stars

Excellent service, i ordered my item on line to be delivered to my home address in Scotland. When i received my email confirmation I noticed it was ready for collection the next day at Windsor, I ob... See more

Rated 5 out of 5 stars

Brilliant company, fast delivery, perfectly packed item at a great price, couldn’t ask for more! I have to admit I was hesitant as I hadn’t heard of them before and the price was so much less than el... See more

Rated 5 out of 5 stars

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more


Company details

  1. Photo Shop
  2. Computer Store
  3. Hi-fi shop
  4. TV store

Written by the company

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,111)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Ordered an “open box” soundbar at 3pm on Monday, delivered before Noon on Tuesday. Very well packed, in original box and in “as new” condition. Very happy - great service, great product and great price!

10 March 2025
Rated 5 out of 5 stars

Sony MDR-EX650AP In-Ear Headphone

I made an on line purchase & was really pleased with the prompt turn around of the order & the delivery by Royal Mail. The purchase was extremely well packed so the contents was received in top condition. I would recommend 100% The Sony earphones are excellent product.

23 January 2025
Rated 5 out of 5 stars

Excellent service and fast delivery

Easy to order from the website (Sony Walkman DMP) and the price was a bit lower than the Sony Centre price. Despatched the next working day and delivered the following day in perfect condition. Well packaged and both Ask and the courier kept me up to date with progress. Recommended.

6 January 2025
Rated 5 out of 5 stars

Open Box Soundbar

Bought an open box Sony soundbar for £120 less than RRP.
Delivery was very quick and when it came it was as good as brand new with the same 3 year warranty.
Will definitely look to use this shop again in the future.

22 November 2024
Rated 5 out of 5 stars

My second purchase from AskDirect and…

My second purchase from AskDirect and they are my one stop shop for anything electrical. Amazing service, super fast response to emails, very fast postage and all round excellent. This should be anyone’s one stop shop! I rate AskDirect 5*.

24 November 2024

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