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AskDirect Reviews 

1,108
•
TrustScore 4.5 out of 5

4.7

Photo Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding products significantly cheaper than elsewhere, making purchases feel like excellent value. The ordering process is frequently described as easy and straightforward. Many people highlight the fast and efficient delivery service, with items often arriving quicker than expected and well-packed. The overall service is considered exemplary, with many expressing satisfaction with their purchases and recommending the company. However, some customers also noted issues with delivery, experiencing significant delays with items not arriving on the promised date or getting stuck in transit for extended periods. Some reviewers reported waiting in all day for deliveries that were then rescheduled or never arrived, leading to frustration.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Price

People report positive experiences with price, consistently finding them to be very competitive and often the... See more

Product

Customers consistently note positive experiences with product, often highlighting great prices and discounts... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and even ten out... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast and seamless experience with AskDirect I had. Ordered my TV, arrived in less than 2 working days, very professional delivery made, been called in advance by the courier. They have very good... See more

Rated 5 out of 5 stars

Excellent service, i ordered my item on line to be delivered to my home address in Scotland. When i received my email confirmation I noticed it was ready for collection the next day at Windsor, I ob... See more

Rated 5 out of 5 stars

Brilliant company, fast delivery, perfectly packed item at a great price, couldn’t ask for more! I have to admit I was hesitant as I hadn’t heard of them before and the price was so much less than el... See more

Rated 5 out of 5 stars

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more

Company details

  1. Photo Shop
  2. Computer Store
  3. Hi-fi shop
  4. TV store

Written by the company

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,108)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Was advised delivery would be Monday 5…

Was advised delivery would be Monday 5 January, waited in all day. Email saying delayed until Tuesday. Waited in all day. Received email saying couldn’t deliver. Said delivery would be Wednesday 7 January. Arrived today. 2.5 days waiting at home. Not impressed. Have not checked television yet.

2 January 2026
Rated 1 out of 5 stars

Ordered a TV for black friday on the…

Ordered a TV for black friday on the 28th November, as of the 9th December it still isn't here and with no idea when it's coming. Unprofessional and dodgy practices such as never receiving a delivery confirmation or timeslot, just a phone call from the company who promised a delivery date that came and went without the TV arriving.

I'm not sure what this company is, but to me it seems very tin pot and unprofessional. They are either incompetent or scammers, and only time will tell which one it is at this point. They offered a discount on the product that was better than their competitors but the cost seems to be an extra payment in sanity.

28 November 2025
Rated 5 out of 5 stars

Very good customer service when you call them.

I originally bought headphones through Amazon and DPD messed up the delivery and returned them...i spoke with Pritti at the customer service line and she was super helpful. I bought another pair, she sent them overnight to me via Royal Mail and I received them the next day. Now waiting for my refund of the first pair. DPD were useless. Can't fault the ASK service

2 December 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery and best price available. Product itself a little disappointing but that’s not down to supplier.

8 November 2025
Rated 1 out of 5 stars

Delayed delivery then cancelled order.

Placed an order was shipped and then stuck in transit. No contact from the company until I initiated it. Then 2 weeks later they say parcel been lost in transit and refunded me. Waste of time. All sounds like they didn't want to let me have a discounted item. No offer of alternative or goodwill gesture . Would not use again

10 October 2025

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