Absolutely outstanding service from Artificial Grass Direct. I placed 2 large orders for composite fencing and accessories on Sunday 06th September. Wanting to finish the project on the weekend of... See more
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Review summary
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What a service, if I could leave 10 stars I would, ordered my grass on Tuesday late afternoon order sent Wednesday delivered by Thursday. Absolutely fantastic got updates along the way from Colin to... See more
First class company to deal with, stress free, no pressure selling! I saw what I wanted on the website, typed in my measurements and got a great price with 10% off, ordered it, within 24hrs Angela co... See more
Company replied
Good value artificial grass for the money paid. Great customer service kept updated from buying until delivery. Excellent delivery charge for the journey made. Packaged very well and protected. I hav... See more
Company replied
Company details
About Artificial Grass Direct
Written by the company
Artificial Grass Direct, is the UK’s leading supplier of premium artificial grass at unbeatable trade prices. With over a decade of experience, we specialise in helping homeowners, landscapers, and businesses transform outdoor spaces with realistic, low-maintenance synthetic turf.
We stock a wide range of artificial grass products to suit every project and budget – from lush garden lawns and pet-friendly grass to hard wearing commercial installations. All our products are backed by industry-leading warranties and fast, nationwide delivery.
At Artificial Grass Direct, customer satisfaction is our top priority. Our expert team is on hand to provide honest advice, product recommendations, and support every step of the way. Whether you’re refreshing your garden or undertaking a full landscape redesign, we’re here to help make it easy and affordable.
Visit us at www.artificialgrassdirect.co.uk or call 01772 629654Contact info
United Kingdom
- www.artificialgrassdirect.co.uk
4.7
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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Quick delivery, good price
Ordered composite joists for a job, arrived within 48 hours. Will be very happy to use again.
9 March 2026
Reply from Artificial Grass Direct
Thanks so much for the review. Much appreciated.
Reply from Artificial Grass Direct
Thanks so much for the review. Much appreciated.
They were so helpful and kind
They were so helpful and kind. My order was ready in a couple days. Excellent service.
9 March 2026
Reply from Artificial Grass Direct
Thanks for your review. Much appreciated :-)
Great Service with quick turnaround…
Great Service with quick turnaround from ordering to receiving would use again no problem.
6 March 2026
Reply from Artificial Grass Direct
Thanks for your review. Much appreciated :-)
Nicesample pack but…
Good selection in the sample pack but prices too would have been helpful
6 March 2026
Reply from Artificial Grass Direct
Thanks for your review. Much appreciated :-)
Reply from Artificial Grass Direct
Thanks for your review. Much appreciated :-)
Recent purchase of Grass
Excellent service , well packaged , Good updates throughout , would purchase again from you
4 March 2026
Reply from Artificial Grass Direct
Thanks for your review. Much appreciated :-)
Happy so far Sent my sample quickly and answered my…
Sent my sample quickly and answered my email calculating my measurements in detail. I will definitely be ordering from them as the price is competitive
5 March 2026
Reply from Artificial Grass Direct
Thank you so much for your kind feedback! We’re really glad the sample arrived quickly and that our team could help calculate your measurements in detail. Providing accurate guidance and good value is very important to us. We look forward to your order and are always here if you need any further assistance! 😊
Excellent products
3 March 2026
Reply from Artificial Grass Direct
Thanks for the review we are always here to help.
Good value artificial grass for the…
Good value artificial grass for the money paid. Great customer service kept updated from buying until delivery. Excellent delivery charge for the journey made. Packaged very well and protected. I have layed the grass and went down very easy. Pleased with the outcome. Would recommend this company
2 March 2026
Reply from Artificial Grass Direct
Thank you for your fantastic feedback! We’re delighted to hear you found the artificial grass great value and that our team kept you well updated throughout the process. We really appreciate your recommendation and hope you enjoy your new lawn! 🌿😊
Excellent customer service and…
Excellent customer service and delivered as promised, on time and with care.
I missed the delivery drivers phone call byt he still delivered it and put it in a safe place.
Couldnt ask for anything more.
My wife keeps telling me it's 'Green Side Up' , I haven't a clue what she is going on about :-)
26 February 2026
Reply from Artificial Grass Direct
Thanks for the review. I have to agree with your wife! Absolutely ;-)
Great quaity
24 February 2026
Reply from Artificial Grass Direct
Thanks for taking the time to leave your feedback it is much appreciated.
Reply from Artificial Grass Direct
Thanks for your feedback. We pride ourselves on the service we provide.
Perfect customer service
Perfect customer service. Real support on what you as a customer needs.
4 February 2026
Reply from Artificial Grass Direct
Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to helping you again in the future!
Reply from Artificial Grass Direct
We’re really happy to hear that you had a great experience with us. Our team works hard to make sure every customer feels supported and satisfied, so your feedback truly means a lot.
Quality is unmatched
I buy artificial grass from here all the time for my clients. Wouldn’t shop anywhere else. The quality is unmatched
16 August 2025
Unprompted review
I’ve purchased artificial grass from…
I’ve purchased artificial grass from this company twice now after moving house, and both times the experience has been excellent. The quality of the grass is spot on, and the service is even better. I really like the live delivery tracker too, it makes planning the day so much easier.
The aftersales support has been brilliant as well. I had a few questions and on both occasions Colin and Angela were more than happy to help.
Thanks again for the great service!
25 July 2025
Unprompted review
Really helpful staff & amazing customer service
I was really unsure how much grass to order so I rang and they were so helpful. They told me exactly how much I needed to order and what accessories I’d need too. I can’t recommend them enough!
28 August 2025
Unprompted review
Ordered some artificial grass from this…
Ordered some artificial grass from this company very pleased with the quality looks great in my garden
Would definitely recommend
28 August 2025
Unprompted review
Bought artificial grass for my garden
Bought artificial grass for my garden, arrived quickly and was well priced!
9 July 2025
Unprompted review
Reply from Artificial Grass Direct
Thanks for the great review!
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