How is this awful service still in business? Consistently and unapologetically late. 2 sometimes more turning up at the same time. Having to frequently get off 1 bus and get on the one behind it. Disa... See more
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Review summary
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I live in Symonds Green, Stevenage, Hertfordshire and the Arriva SB 8 bus service has gone from a half hourly service during the day on Monday to Saturday to every 45 minutes. This commenced on the 1... See more
Company replied
I’m a customer of arriva because I don’t drive and therefore I have to. I travel from Blyth to Newcastle daily and I have to say, some of your drivers are disrespectful and are the example of lazy... See more
Company replied
Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service.... See more
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Company details
Written by the company
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contact info
United Kingdom
- 0344 800 44 11
- www.arrivabus.co.uk
1.3
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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110 at about 4
110 at about 4: 30 REALLY RUDE he didn’t ask me where I was going and made me come to the front of the bus when my freind got off and was being very rude to me and my freinds as he said we did this on purpose and waited for my freind to check her bank to see if she could pay because my phone had died and she didn’t and a lady came up to offer to pay and was having ago at the lady saying no your not being really angry and the lady pained and he snatched the money off the lady and I really am not happy and not travelling with this bus company again as I am 15 years old and on the way to my freinds house I paid £1.50 and on the way back he made me pay £1.40 and the lady gave him 2.00 from m&s in Widnes
27 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Olivia,
Thank you for your review.
I am sorry to hear about the issues you have experienced with our service. This is not something we expect from our drivers.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
As I said on my first review I find…
As I said on my first review I find the bus service is fine and I'm thankful for it. Alot of people are, I hear nearly 100% thanking drivers before they leave the bus.My complaint is about the new app,thank you for your reply AM of Arriva asking for more info. I used a link you sent so I could explain in more detail my complaint but it took me to a screen one half of which was abt recipes and the other half I clicked on lead to "page 404" that lead to the Arriva site to 'choose a topic' box.
Would you email me a copy of your "What do you think of our new app" survey please.Thanks
21 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Viv
Please accept our apologies for the 404 error that you had whilst attempting to complete our contact form.
I have checked and the form is now working. Please complete the form with your feedback for the app and we will then get this looked into for you.
Kind Regards
^KH
Moody idiot of a bus driver
Bus was late by 20 mins , bus driver was a moody bastard . Would never go with Arriva again
24 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Seth,
Thank you for your review.
This is not something we expect from our drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2.
Kind regards
^AM
If I could put 0 stars I would
If I could put 0 stars I would. These buses are a joke, they are unreliable, most of the time it is quicker for me to walk and I live over 3 miles away from my place of work. They are always late or if they are early they drive off without waiting until they are due to drive. Most of the time they are out of service but still driving around (what is the point???!!!) and a lot of the time they don't bother showing up at all. Also they don't even run on Sunday, some of us have to work Sundays too. I have complained but it falls onto the deaf ears of a chat bot. I am fed up with this dog shit company.
23 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Sian,
Thank you for your review.
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
The Arriva 104 never arrived
I would have given 0 star but that option not available.
On the 2 occasions whist living in Wrenthorpe, the first being that l needed to travel.to the bus station for a connecting bus to take me to the airport and the other time today when my car broke down and l had a Health appointment in town they have not turned up. Of they choose not to run at the allocated times shared at the bus stop could they at least cross the bus time off the time.on the bus stop notice so we don't all continue to believe that they will turn up as planned. Thanks in advance.
23 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Helen,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Good word about bus driver and the…
Good word about bus driver and the arriva app and great service
catch the number 4 bus 5 days a week the bus driver who was on the bangor to holyhead journey at around 2pm all this week is the most friendly and welcoming its nice to get a nice welcome and allways has a smile to and the arriva app is great to and the service is good to buses are on time most of the times to and like say thank you for getting back forth to my work place
22 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Adam,
Thank you for your 5 star review.
I am happy to hear of the great service you received on our Bangor to Holyhead Bus Services, and we appreciate the time you have taken to send in great feedback.
Please feel free to leave a commendation on the following link; https://www.arrivabus.co.uk/help/contact-us
Kind Regards
^AM
Buses frequently dont show up
Buses frequently dont show up, nothing positive to say about it, even if buses do show up they're at least 15 minutes late and I have often missed lessons because of it
22 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Thanks Arriva
Well done! Arriva Luton’s Cardinal Newman School bus services are reliable especially the CN6. They do sometimes break down but not often! I also heard that Arriva is getting 10 brand new double deckers for Luton for the first time since 2000! This is a huge upgrade! 🥳
21 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi David,,
Thank you for your 5 Star review about the Arriva Luton’s Cardinal Newman School bus services.
I have passed on your comments to our Planning Teams on your behalf.
Kind regards
^AM
They should not offer bus service
They should not offer bus service, busses never run in medway
21 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Siret,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services in Medway.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
64 Bus from Market Drayton to Hanley…
64 Bus from Market Drayton to Hanley didn't turn up. 2 hours to wait for the next one. Phoned up because it wasn't tracking, they said it was definitely on it's way. After it didn't turn up I phoned again. I was told this time it wasn't running. No explanation or apology. I was told I could complain and they would get back to me in ten days. Still waiting for the bus home.
15 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Gary,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 64 service in Market Drayton.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
"I was overcharged £33.50 by Arriva two…
"I was overcharged £33.50 by Arriva two weeks ago. Despite sending the requested evidence three times, I have still not received my refund. Every time I contact customer service, the staff are incredibly rude and dismissive. It is a struggle to get my own money back from a company that clearly doesn't value its passengers. Avoid using their app/contactless if you can—once they have your money, they make it impossible to get a refund."
As of Saturday 23rd of May. Still waiting for my refund. There services are rubbish.
25 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Jackie,
Thank you for contacting us.
We are sorry to hear about the comments made when contacting Customer Services regarding your experiences and your refund.
I can imagine how upsetting this must have been for you and we’d like to look in to this, please confirm all details here: https://bit.ly/2RxNvL2
Please can you include your case reference number.
Kind regards
^AM
Awful
Since the 44/44a and 44b have changed it is awful. They do not stick to the time table, they don't show up and even the drivers don't know where they are going
5 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Tracey,
Thank you for your review regarding our 44/44a and 44b.
This really isn’t something we like to hear, please can you give us as many details as possible by following this link: https://bit.ly/2RxNvL2 so we can look into the matters raised for you.
Kind regards
^AM
I wouldn’t even give it 1 star but it…
I wouldn’t even give it 1 star but it doesn’t give me the option to I been waiting here for around 2 hours and all of the buses that are due to come didn’t appear now I’m stranded in a place I’m not familiar with and have now way back home.
6 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Aaliah,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
The incompetence of this company is…
The incompetence of this company is outstandingly bad, never on time or just never show up, might as well cancel the most of the services no one would notice any difference. Pointless in contacting the complaints department they have almost 4,000 reviews with over 90% one star. Clearly have no intention of improving services.
6 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service operate as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Boarded a Leeds-bound Arriva bus and…
Boarded a Leeds-bound Arriva bus and asked if there was a ticket we could get to travel on a Coastliner bus to York (return). The driver/conductor sold us a Duo Day Yorkshire ticket priced £13.50, except when we try to board the Coastliner bus bound for York, we can’t use that ticket; we have to pay again because the ticket isn’t valid on Coastliner buses. Total rip off! It’s cost more for the Duo Day ticket than it will cost to travel separately and pay individually. This is why people are ditching public transport.
6 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Debra,
Thank you for your review.
I am sorry to learn that you were sold the wrong ticket for your journey and would like to look into this further for you.
Please can you give us as many details as possible by following this link: https://bit.ly/2RxNvL2
Kind regards
^AM
New app not fit for purpose
What is the point of introducing a new app if it fails to provide basic, reliable information about delays or cancellations? It defeats the purpose entirely. The current system feels poorly thought out and unfit for passengers who depend on accurate, real-time updates.
As a company, Arriva’s service on the 55 route from Letchworth to Stevenage is consistently unreliable. It is not uncommon for two buses in a row to simply not turn up, leaving passengers facing waits of an hour. This level of service is frustrating and unacceptable for those who rely on it for daily travel and appointments at the Lister hospital.
Overall Arriva is a reckless and inept company.
28 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Susie,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 55 bus service and the App.
We understand how frustrating it must be when a system does not work as it should and when a scheduled service does not operate as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Bus from wrexham to Oswestry 1227 from…
Bus from wrexham to Oswestry 1227 from Wrexham bus station. Driver an absolute disgrace, she was foreign I think polish, totally unhelpful, made us all wait while she went of smoking, attitude horrific, driving absolutely disgraceful, needs a real lesson in customer service and how to drive
3 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Nick,
Thank you for contacting regarding your experiences with your driver on bus 1227.
This is not something we expect from our drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2
Kind regards
^AM
Your X93 Middlesbrough to Whitby is…
Your X93 Middlesbrough to Whitby is atrocious, 1320 did not turn up today, and its not the first time you have drop buses from the schedule. Leaving customers stranded waiting long lengths of time. This needs to be addressed
2 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Darren,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our X93 services at 13:20 not operating.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Terrible experience
Terrible experience, i travelled with family , first of all they charge too much , as i sit in ctu , and haryana ac buses as well but uk bus charges 100 rs per person extra, also i come with my family and the conductor dont know how to talk , he talked rudely and the seats were broken and one person vomit on me, i was sitting next to him, and the whole bus was smelling so bad, and the experience of my family was worst in that bus
30 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Misha,
Thank you fror contacting us.
Sorry to learn of your experiences when travelling on our bus.
This is not something we expect from our services and drivers. please let us know more details by clicking this link: https://bit.ly/2RxNvL2
Kind regards
^AM
Arrivia is a load of crap
Arrivia is a load of crap. They let school kids run on the bus without paying. These same school kids r there everyday about 30 of them running onto the bus and causing delays an anti social behaviour. Arrivia also for some reason doesn’t even keep to the time table. My bus was at 1:05 and I was at the very first stop where the bus driver gets onto the bus to start the journey. Bro did not start the bus for like 20 mins then complained about being late. They also just drive past you
29 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Ellie,
Thank you for contacting us regarding your experiences when travelling on our buses.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2
Kind regards
^AM
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