I live in Symonds Green, Stevenage, Hertfordshire and the Arriva SB 8 bus service has gone from a half hourly service during the day on Monday to Saturday to every 45 minutes. This commenced on the 1... See more
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Review summary
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Reviews shaping this summary
I’m a customer of arriva because I don’t drive and therefore I have to. I travel from Blyth to Newcastle daily and I have to say, some of your drivers are disrespectful and are the example of lazy... See more
Company replied
Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service.... See more
Company replied
Why do you repeatedly cancel the bus service to Market Bosworth in Leicestershire? The 14:55 service now only travels as far as Dartford, leaving me with an 82-minute wait. The level of service is hi... See more
Company replied
Company details
Written by the company
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contact info
United Kingdom
- 0344 800 44 11
- www.arrivabus.co.uk
1.3
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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OMG.....BAD BUS DRIVER
OMG.....
AT TOP OF SLEDGATES AT WHITBY AT 7.40AM I OVERTOOK X93 BUS TO SCARBOROUGH AFTER SEEING ROAD WAS CLEAR,AS I WAS OVERTAKING THE BUS DRIVER CLEARLY DIDN'T WANT ME TO OVERTAKE AND TRYED TO DRIVE MY WIFE AND I OFF THE ROAD BY COMING AT OUR SIDE OF THE ROAD ON PURPOSE.
I REPORTED IT TO ARRIVA AND AM TOLD THEY WILL INVESTERGATE BUT WONT TELL ME THE OUTCOME.
EH????????.SO HOW WILL I KNOW IT HAS BEEN INVESTIGATED PROPERLY?????
I SAID ON THE BUS THERE IS CCTV AND ASKED THEM TO LOOK AT IT AND SEE HOW THERE BAD DANGEROUS DRIVER PUT MY WIFE ,ME, OUR DOGS AND PASSANGERS AT RISK.
THINK IM GOING TO REPORT IT TO THE POLICE AS THIS IDIOT SHOULDN'T BE ON THE ROAD AT ALL NEVER MIND DRIVING A BUS.
WOW........
30 June 2026
Unprompted review
Genuine question why is it that the 10…
Genuine question why is it that the 10 bus comes every 5 seconds but every other bus in Liverpool has a 7 hour wait it’s a joke.
2 July 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
Drivers are uncaring and racist as they…
Drivers are uncaring and racist as they drove at me in king street wellington. Customer services did nothing which says it all!
1 July 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for bringing your concerns to our attention.
We are sincerely sorry for the poor customer experience you have had. We would welcome the opportunity to respond to all the points that you have raised and would be grateful if you could contact us again so we can do this for you.
Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^KH
As a school kid I feel unsafe with…
As a school kid I feel unsafe with creeps and old men trying to talk to me being drunk and bringing beer on the bus or even people vaping on the bus.
This is service 5 and 6
1 July 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Amie,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
Bus could be tracked on the app but never turned up
I stood and waited at the bus stop for 30 minutes. On this route this bus only comes once an hour. The bus was able to be tracked on the arriva app and there was nothing saying the bus was cancelled. When the app said the bus was due it didn't turn up at all so I had to spend £15 on an uber. Terrible company.
30 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Lewis,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
Absolutely the worst public transport…
Absolutely the worst public transport system there is in the UK. Always late , or cancelled . Drivers have a bad attitude. 500 Liverpool
26 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Daniel,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
Zero stars really !!
Zero stars really !!! I had a wonderful day in Morpeth meeting wonderful local people…. then I met the horrible uncaring rude and lazy drivers…… I’ll go by train from now on unless they are all sent to Charm School for a Refresher Course because the first one didn’t work … did it ⁉️😡
I asked very politely about a bus time as a previously expected bus hadn’t turned up but the three together I asked just shrugged their shoulders and laughed … the second bus actually did turn up on the time expected and one of the motley crew was the actual driver who just exploded at me when I asked why the times stated on screen weren’t correct … it’s not my fault that you have nothing to do with the times stated on the screens and they are run by sandersons ~ all I ask is for a little politeness ~ I’m 71, surely I’m just as valuable as everyone else so deserve decent responses ~ my bus pass is free but I’ll take the train from now on …… and you won’t do anything about this because a) you took ages to respond and b) you really don’t care ….
19 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Kerry,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^KH
I give it a star because they don't let…
I give it a star because they don't let us publish without a star, but this is the worst transport service in London, in the Dartford area drivers do whatever they want, they stop in the middle of the journey, in winter they don't put the heat on and in summer they don't put the air conditioning, they take us like caged dogs, well, I think dogs are better cared for and, apart, a very expensive service. Today we are 35 degrees, the bus is without air conditioning. And this morning the driver had heating on with the heat it is. Please, those of us who use public transport need not to take care of a little more.
19 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
As this is an Arriva London service, please call them on 0208 271 0101 or via the link to get this logged: https://tfl.gov.uk/help-and-contact/contact-us-about-buses
Kind Regards,
^KH
Driver took £5 for 2 adults in to…
Driver took £5 for 2 adults in to durham from croxdale said there was no tickets yet the couple behind got tickets #fiddled time 15.50 number 6 bus
13 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Iain,
Thank you for contacting us.
Thanks for letting us know about the issue regarding your journey and ticket issue. Please can you contact us at Customerservice@arriva.co.uk with your journey details and contact information so we can look into this matter further for you.
Kind regards
^AM
Worst journeys I have ever had
Worst journeys I have ever had. On a short stay in Liverpool, took a number of journeys. Each time, as soon as I scanned my card, the bus moved off making it difficult and dangerous to get to a seat. Some busses had signs saying to remain seated until the bus comes to a stop, so Arriva obviously recognise how dangerous it is to move about the bus when it is moving, yet ignore any training in this respect .
3 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Terry,
Thank you for your review regarding your journey.
We’re sorry that happened. To help us look into the matter further, please email us on Customerservice@arriva.co.uk, with your journey details and contact information.
Kind regards
^AM
Tickets don’t work half the time
I paid £32.50 for a Medway ticket just for it not to work half the time on the 101. I get the bus from tigermoth (Chatham) just for it to keep getting denied? I pay for the entire of Medway not just the inner just for it half the time to not even work? Why am I paying £32 just for it to not even work in Medway
5 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Ellie,
Thank you for contacting us regarding the problems that you are experiencing with your ticket not working.
Please can you contact our Customer Service Team directly on 03448004411, so we can look into this matter for you.
Kind regards
^AM
The 352 from St Helens to Wigan
The 352 from St Helens to Wigan, in my case the 352 from Wigan to St Helens, is an absolute joke! Yesterday I was stood at the bus stop outside Wigan train station for 1 hour and 24 minutes. They are meant to be every 15 minutes. Not only this but I had multiple busses going past that were “not in service” the company is SHIT! Not only that but once I finally got on a bus I asked the driver politely “what’s going on with the busses today” he points his finger and tells me to “keep it moving” RUDE.
4 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Lewis
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 352 service and the driver.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
Customerservice@arriva.co.uk
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Absolutely disgusting service
Absolutely disgusting service! I have a college student daughter sitting exams. Went in plenty of time for the 7.56 bus, to get to college for 9am...it ignored the standard route and missed the estate. I was assured the 8.26 bus would arrive...it missed the estate again. Daughter has now missed an exam as the next bus is after 9! No need whatsoever for the driver to divert from the main route as we have no roadworks!
5 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Danielle,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our service not operating.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
Customerservice@arriva.co.uk
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
I had a lovely lady complement my…
I had a lovely lady complement my tattoo :) 100/100 customer service. Some people need to take notes❤️
1 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Zak,
Thank you very much for you 5 star review for your driver.
Please feel free to leave a commendation for the driver at:-
Customerservice@arriva.co.uk
Kind regards
^AM
Who ever is changing the bus route is…
Who ever is changing the bus route is just making a mess a place where I should be using £3 to get to work i now use £6 its just better to take a taxi now which is almost similar the price and much faster
1 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello
Thank you for your review.
If you wish to get this logged as a formal complaint, please can you provide all information via the contact form on the link:
www.arrivabus.co.uk/help/contact-us. A member of Customer Services will then be in contact with you.
Kind Regards
^KH
Aliens in spaceships are more frequent…
Aliens in spaceships are more frequent l.
1 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Rehan,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our service.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
Customerservice@arriva.co.uk
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Travelling from dewsbury to…
Travelling from dewsbury to huddersfield on 203 bus the driver is so rude his behaviour is very unfair with passengers.I would try my best to not travel on this bus ever again in future.
1 June 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Zain,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards
^KH
Coming from Oswestry to Wrecsam
Coming from Oswestry to Wrecsam. Added up 27 minutes waiting at bus stops because of company time constraints. Bus was like a filthy slip. Wales is a third world country. I'm ashamed that visitors have to encounter this!!!!!!
29 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Paul,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
The bus timing of x94 is at 8.45 and we…
The bus timing of x94 is at 8.45 and we are arriving the station by 8.43 the bus is gone from the stop is that fair ??there were people running for bus like 5 people and bus was gone from stop on date 29/05 and buses will run lately or arrives lately
29 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Shaik,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
Over complicated too many web sites
Over complicated too many web sites . Maps useless just want time table , need to ne able to switch from start and destination.
28 May 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Rita,
Thank you for your feedback regarding our App.
Please contact our Customer Service Team on 0344004411 or via Customerservice@arriva.uk, so we can look to assist you.
Kind regards
^AM
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