How is this awful service still in business? Consistently and unapologetically late. 2 sometimes more turning up at the same time. Having to frequently get off 1 bus and get on the one behind it. Disa... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I live in Symonds Green, Stevenage, Hertfordshire and the Arriva SB 8 bus service has gone from a half hourly service during the day on Monday to Saturday to every 45 minutes. This commenced on the 1... See more
Company replied
I’m a customer of arriva because I don’t drive and therefore I have to. I travel from Blyth to Newcastle daily and I have to say, some of your drivers are disrespectful and are the example of lazy... See more
Company replied
Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service.... See more
Company replied
Company details
Written by the company
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contact info
United Kingdom
- 0344 800 44 11
- www.arrivabus.co.uk
1.3
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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The new system is not user friendly
The new system is not user friendly. Does not incorporate facility to show delayed/cancelled services. System needs to be simplified to maximise and relay relevant info quickly and accurately. Also, needs to incorporate a 'favourites' facility so that customer can save info and stop wasting time going through same long winded process every time. Take this system down and restore previous until a fit for purpose update can be developed.
21 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Ray,
Thank you for your review regarding the new app.
I would like to get your comments passed onto our app team. Please can you provide all details here :-
Customerservice@arriva.co.uk so we can log this for you.
Kind regards
^AM
12 months on from previous review
12 months on from previous review, no change. Waited 30 mins so far at rpm to 4.30pm no sign of buses. Not fit for purpose
27 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Gina,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
the bus driver ruined my bus ticket by…
the bus driver ruined my bus ticket by just slabbing the weeks bus ticket sticky part and it was all over the place not happy !!!
27 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Grace,
Thank you for contacting us regarding the issue experienced with your ticket and our driver.
We’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2
Kind regards
^AM
Arriva Group - Provably the worst company in the country
In a sector that is poor and has a bad reputation Arriva fail to meet even the lowest expectations. Do not use any service delivered by Arriva and certainly do not travel with them at a weekend. They will typically cancel services and if they do arrive they will have insufficient carriages to meet the demand. They should have all of their contracts removed and replaced by a company that cares about the experience of the customer….
26 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review and your comments regarding your bus service and experiences when travelling with us.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2
Kind regards
^AM
Another failure by Arriva bus nothing new there
What do Arriva bus have for an excuse about their new journey planner. I have the latest iMac M4 chip. I've been on the website to plan journeys. It does not work. It does not do anything. To a list of time and money.
24 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Les,
Thank you for your review regarding the new app and the journey planner not working.
I would like to get your comments passed onto our app team. Please can you provide all details here :-
Customerservice@arriva.co.uk so we can log this for you.
Kind regards
^AM
Reply from Arriva Bus (UK)
Hi Suzanne,
Thank you for your review regarding the new app.
I would like to get your comments passed onto our app team. Please can you provide all details here :-
Customerservice@arriva.co.uk so we can log this for you.
Kind regards
^AM
Arrivas 55 service
Arrivas 55 service between Stevenage and letchworth is awful it's always late or they don't turn up how do they expect people to rely on the service if they can't turn up on time and they cut the service as no one is using it , why is no one using the service may you ask ? Because the buses turn up 20 minutes late on a half hourly service people give up waiting and walk or take the train or even go on other routes to there destination
24 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Riley,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 55 bus services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Disgusting service
Disgusting service, stood at finger post stop in St Helens for Haydock bus for nearly an hour, 7 buses to parr but nothing for haydock what an absolute disgrace of a service , why does that area get priority? It’s appalling.
24 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Tony,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our bus service in St Helens.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Terrible adherence to their own…
Terrible adherence to their own timetable. How can a bus from derby station to oakwood be more than 30 mins late! The drivers are discourteous to the point of downright ignorant. Filthy vehicle interiors is another disappointing element of this bus company.
3 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Andy,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our bus services in Derby running late.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
I didn't think arriva could get any…
I didn't think arriva could get any worse...then the new app comes along, can't track busses, only shows when they're due to depart, which let's face it they never stick to a timetable, guess I'm only using central connect from now on where they stick to their timetable and you can track the buses live
21 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
Please provide this feedback via the app, as this will be passed on to our developers
Kind Regards
^KH
Disgusting company...
Arrival have removed the option of downloading a timetable from the website to enforce people to get their app. I don't have a smartphone, nor want one so have no way to know bus times. They obviously don't care about elderly customers and prefer to be paid lots of money to follow gvnt control agendas. Disgusting company!
20 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Susan
Thank you for your review.
Please raise your complaint via our Customer Services office on 0344 800 4411, so we can raise this with our developer team
Kind Regards
^KH
Can't tell the time
17 April 2026
Unprompted review
I was on bus 204 at 10:11 PM
I was on bus 204 at 10:11 PM, Sudbury Town route, bus no. LV23 DHP, I paid and the driver didn't let me go, it's not fair, he takes money and doesn't let me use the transport.😌😌😌
16 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Unfortunately, all complaints do need to be logged via Customer Services to be formally logged and a response from the depot provided to you. For this to be done can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
Josiah
THE WORST BUS COMPANY IN THE COUNTRY…
THE WORST BUS COMPANY IN THE COUNTRY ONCE AGAIN STRANDED FOR 2 HOURS AS BUSES MISSED OUT AWFUL.
16/04/2026 X6 WINSLOW
16.20 TO 18:20 WAITED.
JUST TO ADD INSULT TO INJURY A BUSTED GO PAST WITHIN THE 2 HOURS BUT WAS NOT IN SERVICE WHAT'S ALL THAT ABOUT JOKE BUS SERVICE.
TOTAL USELESS AN INCOMPETENCE TO RUN A BUS SERVICE ON TIME.
16 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Unfortunately, all complaints do need to be logged via Customer Services to be formally logged and a response from the depot provided to you. For this to be done can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
Josiah
At Liverpool Airport
At Liverpool Airport, we needed the bus back to the train station. The bus was parked with no indication it was on a break, unlike others nearby, so I approached the door. The driver, who was across the road smoking, then shouted at me aggressively and unprofessionally in front of others. His tone was unnecessarily hostile and embarrassing, making the situation feel very uncomfortable and inappropriate.
5 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
The LC16 bus service is honestly a joke…
The LC16 bus service is honestly a joke at this point. The gaps between buses are already ridiculously long, and somehow it’s still getting worse with buses turning up late—or not when they’re supposed to at all.
After college, I’m stuck waiting up to two hours just to get home. Two hours. That’s completely unreasonable, especially when the bus still isn’t even reliable when it finally shows up. It means getting home way later than I should every single time, and it’s beyond frustrating.
Delays every now and then are one thing, but this is constant. When a service is already this infrequent, making it even more unreliable is just unacceptable. People actually depend on this bus, and right now it’s failing completely. Something seriously needs to change because this is not good enough.
13 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Unfortunately, all complaints do need to be logged via Customer Services to be formally logged and a response from the depot provided to you. For this to be done can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
Josiah
"I was shocked by the treatment I…
"I was shocked by the treatment I received on the 9:21 AM 5a bus to Syston today. I asked for a ticket politely, yet the driver forced me to repeat myself multiple times and looked at me with genuine contempt. To make matters worse, he ignored me entirely when I tried to speak again. A very unpleasant and unwelcoming experience."
14 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Unfortunately, all complaints do need to be logged via Customer Services to be formally logged and a response from the depot provided to you. For this to be done can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
Josiah
Absolute joke
Absolute joke, raising the prices just to never turn up and by chance they do eventually get here there half an hour + late, they don’t seem to have any plans on improving this any time soon, absolute worst service
14 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Unfortunately, all complaints do need to be logged via Customer Services to be formally logged and a response from the depot provided to you. For this to be done can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
Josiah
They missed our stop completely by…
They missed our stop completely by taking a different road, I was there early and watched it happen on the tracker page.
1 star is too kind.
I had to walk a mile with a 2 year old to a different stop, causing us an hours delay.
12 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Unfortunately, all complaints do need to be logged via Customer Services to be formally logged and a response from the depot provided to you. For this to be done can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
Josiah
One star is too much for the service…
One star is too much for the service provided.
Today 8/04 at bus stop Leagrave Railway Station in Luton, bus no 28 going to Hockwell Ring. was supposed to be there at 10:37am, I waited until 11:00am but the bus NEVER came. Other buses like 27 and 23 were coming regularly but not our 28.
By the way the buses 27 and 23 have approximately the same route when they come from town. So no traffic excuses can be provided.
8 April 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Unfortunately, all complaints do need to be logged via Customer Services to be formally logged and a response from the depot provided to you. For this to be done can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
Josiah
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