Argos Reviews 

Experience was seamless

Picked it out, and picked it up easy - great service!

Instead of people trying to talk to a stupid machine, why don't you get a human being so people can talk and explain their problem.

I have been an Argos customer for many years, but after this experience I will not be shopping with them again.

I ordered a three-drawer bathroom storage unit and was given a delivery window of 2pm–9pm. I waited in all day and the item never arrived. After contacting customer services, I was told it had been rescheduled for the following day. Once again, I waited in and once again it failed to arrive.

When I called to find out what was happening, I was informed that the delivery had been moved to yet another day. When I explained that this was completely unacceptable after wasting two days waiting at home, the customer service representative hung up on me.

I immediately requested that my order be cancelled and followed this up by email. My complaint has not even been acknowledged, and despite my clear instructions, my order was not cancelled.

Argos has outsourced its customer service overseas, and in my experience the standard of service has deteriorated significantly. Whether the location is the cause or not, the current system is clearly not working. Customers should not have to spend hours waiting for deliveries that never arrive, be treated discourteously when they complain, and then have their cancellation request ignored.

This has been one of the worst customer service experiences I have had. I have completely lost confidence in Argos and will be taking my business elsewhere in future.

The delivery was bright and early and the engineer was in and out in no time.

Excellent and very pleasant service. Have already recommended you to family members.

The delivery was quick, very soon after placing the order. It was that availability that made us choose Argos. Also, on a previous purchase of furniture which wasn't suitable you came and got it and processed the refund almost immediately.

Absolutely appalling customer service
Bought a mattress and received an incorrect and faulty one, contacted Argos who advised a replacement would be sent on the 30th (text to prove this)
In the meantime Aspire (manufacturer) contacted us and asked for some photos re the complaint, these were sent over and a replacement requested.
No replacement arrived on the 30th as promised by Argos and the emails were being left unanswered by Aspire.
Today 31st July - emailed Aspire contact again and got no reply, telephoned them to be told the person dealing with it had gone on holiday and not passed it on to be dealt with and it would take 48 hours to be looked into and then up to a week to be rectified.
This mattress is appalling and cannot be slept on, it squashes down to nothing, this was explained to Aspire who quite frankly didn't care.
As an Argos customer we contacted them again to request a refund in full today so we can go elsewhere and buy a better mattress, we even offered to take the mattress to the local store so they had it back before refunding, this was met with utter incompetence. The customer service agent (and I use that term loosely) spoke over me numerous times, ignored my request and advised it could be collected in 2 - 4 days. Not good enough, we can't sleep and was promised a replacement already!
We requested a call back from a manager within the hour to be told (from a script) a manager has been requested to call you back, it will be in the next 24 hours......after advising again that this mattress is being taken to the local store today for full refund we were again met with the script.
There is absolutely no customer service at all, they sell you something faulty/incorrect and pass the buck to the supplier, we are an ARGOS customer ARGOS have our money not Aspire and ARGOS should be dealing with this as it has already gone on for a week.
We won't be using Argos again for anything and certainly won't be buying an Aspire product again.

my washing machine was delivered on 17th july no problem with the delivery but the spanner supplied with the machine was taken by the driver who did the installation.I rang customer sevices the following day to report this and have not heard another word about this please investigate this has deterred me from doing any more buying from argos !

Fraud has been committed on my Argos account. It is disgusting that this big company hasn't got a fraud numer to call. You have to ring the number of what's on the website. I was in hold for 17 minutes only for the phone to be hung up????, Got through in the end to be to she will report it and give me a different number to call. Rang the number and thay had nothing to do with Argos???? WELL ARGOS IF YOU THINK IM PAYING FOR FRAUD THAT HAS BEEN COMMITTED ON MY ACCOUNT YOU CAN THINK AGAIN. YOU COMPANY IS A DISGRACE.

Absolutely terrible customer experience. I bought an Argos exclusive house brand product—a McGregor pressure washer. The aluminum pump housing split vertically right through the center due to a blatant manufacturing casting defect. I contacted customer service and made it clear that I do NOT want a refund or any money back. I simply asked for a replacement part or unit since it is physically impossible to buy this brand anywhere else but Argos.They completely hid behind a bureaucratic excuse about a missing paper receipt, refusing any help and then ignoring my emails. They clearly do not stand behind the quality or safety of their own exclusive brands. If you buy a McGregor product from Argos, be prepared to be left with dangerous, faulty scrap metal if it breaks. Avoid Argos customer support at all costs.

Easy to order and collect. Very friendly service

i have purchased a phone and phone case from your branch in north Watford Sainsbury's, and tried to refund a phone case. the person refused to refund the case because it was open. bad customer service as the product was still in a resalable condition. i also rang customer service as was not helped. as well.

Customer Service Appalling

Am trying to link my Nectar card to my account (which Argos are constantly encouraging you to do), but clicking to this page on the website seems to glitch and I am just taken back to the main account page. Tried calling Argos to resolve this but it was seemingly impossible to get through to an actual person and I was looped round many different automated sections, before they would eventually hang up the call. Went through this multiple times before giving up and will now be placing the order for what I need with a different retailer.

Edit after receiving a response to this review: Argos instructed that I message them on social media regarding the issue, and provided no other means of contact. I don't use Facebook or Twitter/X so am unable to contact them. You would expect such a large company to have better means of contacting customers other than their social media pages.

Thank you Argos for my Ottomans. Absolutely 💯 love them. Buy far too much from this company. But the service you get from them is Amazing. Prices are great as well. And the delivery is top notch, especially with Mr Angel, yep it is his name and he is. So are all the drivers. Thanks Guys and one Gal. Argos I Hope you don't change now Sainsburys are selling you. Xxx

Really fast and got everything I wanted

Good communication from ordering to delivery. Delivery men/lady very pleasant. Good quality product.