Aramex Reviews 18,445

One of the worse shipments I ever experienced even they are confused with the delivery of u have more than one delivery the more worse case if you want to reach them through the call they lead you everywhere to the chat boat which can’t resolve your problem no customer service number all chat boats always delay delivery system will make super pissed of didn’t not receive my delivery but it showed already delivered and at the same time u can’t reach them making me crazy if anyone wants to get mad and pissed of do send delivery with them otherwise it’s just a name no service stay away not to disturb your pace of mind

Please try another way. I put very argant documents. And express diliver from Srilanka to Thailand . Thay say 1-2 days. Now 5days.. still no come.. system say its go to Srilanka - Dubai, Dubai - Singapore, Singapore to Thailand.. is this Express ?
(But System say raddy to pikup 🤪🤪)
Officers say still in Singapore)
You have to think Twice before give to this Company ... i lost my inpatient meetings beacouse this documents delay.

SO WHEN DPD CZECH MADE THE TRANSFER TO ARAMEX TO TRANSFER TO UPS TO MAIL TO THE US , THEY LABELED MY ADRESS ON TO SOMEONE ELSE PACKAGA AND I ENDED UP RECEIVING SOMEONE ELSE PACKAGE HORRIBLE SERVICE THEY LOST MY 1300 HOODIE

I had a very disappointing experience with Aramex. I sent a shipment from Dubai to Mumbai using express delivery, however the parcel has been stuck in Delhi for over 3 days without any movement towards its final destination.
Additionally, customer support has been highly unresponsive—calls are not answered and chat responses take several hours. This level of service is not acceptable for a paid express shipment.
While delays can happen, the lack of communication and resolution is concerning. I hope the company improves its service reliability and customer support

This delivery company is really bad service. You can’t contact customer support and only WhatsApp. Delivery so so delayed and you can’t pick up

Two months. TWO MONTHS. I've seen glaciers move faster than this company.
Today I waited 9 hours like an idiot — cancelled meetings, sat home, didn't move. They called asking for "50 more minutes." Those 50 minutes never came. Neither did my package.

Aramex has somehow industrialized disappointment. They've built an entire logistics operation whose sole output is wasted time and broken promises. Pigeons. Carrier pigeons would outperform these people.
If you enjoy being lied to, ignored, and treated like your time is worth absolutely nothing — congratulations, you've found your courier.
I would give zero stars but apparently one is the floor. They don't deserve the floor.
Avoid like a disease.

You don't deserve 1 star also,,I was waiting for my parcel from a long time ,and when it came the delivery agent was asking for cash on delivery,but I had already paid every single charge before ,,and then I contact live chat support,they said the payment is not being updated now..i request everyone be carefull with aramex

9 days since first and last created update: ther was a problem with your package in transit.
After that dead silence. Customer service non existent.
Due to package being expensive probably went into somebody pocket.
UPDATE: AVOID completely useless

very bad service aramex..i would like to suggestion to everyone.dont try this couriar service but I will never couriar for any shipment from Aramax service again in my life because three of my shipments have been sent back just because of delay in delivery. Shipment number 1. ...39157996264 Shipment 2........39144837852 Shipment 3.........39144838165 These people rarely deliver and won't even inform you. You'll have to message them repeatedly and call them.

Very disappointing experience with Aramex.

A pickup for an urgent legal document was scheduled, but the driver came while I was in a meeting. I called him back 22 times with no answer, and he decided on his own to postpone the pickup to the next day (a weekend when our office is closed).

Customer service was no help — I asked for a new pickup and even changed the address to my apartment with “priority” handling. They confirmed the driver would come between 9 AM and 12 PM, so I woke up early and waited. At 11:30 AM, they suddenly told me he would come at 2 PM instead, ruining my entire day.

Still waiting.

It feels like drivers are running the service with no accountability. Completely unreliable, especially for urgent documents.

Horrible company
Delay upon delay.
It does not take a package 3 days to get from on country to another by plane.
Been waiting for 3 weeks at this point and it’s still all the way across the world.

If you’re a business owner and your supplier uses Aramex expect losses and delays.

I have a 23-2 charge tell today
And today I haven't received it.
I went to their site twice and didn't benefit
I communicated with them by email, WhatsApp and chat methods, and we did not benefit only from promises of pickup, procrastination and non-response.
With leveling me on the chat for a long time
Please check back on my order.

Aramex services are worst services in the world. They don't deliver on time and put blames on customer saying not reachable. I have very bad experience with Aramex, I scheduled the courier delivery two days before and on the day of delivery i got message in morning saying delivery personnel is out for delivery. Whole day i was waiting for the shipment and it didn't turned. On checking online the status of shipment, i found remarks thee customer not reachable, which is not correct and they were liar. I asked them to provide proof and they are unable to provide proof. KIndly stay away from using there services

Run away, don’t use
Very Late delivery
Damage items
Low quality customer service
The worst tracking system
Your item might be lost easy
This experience is not my first, but certainly
Will be my LAST with ARAMEX

worst carrier company ever!!!
they have lost my shipment for months, and everytime I contact them for a follow up they keep giving me the same answer that "the team is following up", "We truly understand your frustration," "we are sorry," " our team is doing its best", and similar BS replies.
They don't give a dime about the lost shipment, the most careless carrier company EVER! If you really care about your shipments, never even think about going anywhere near an Aramex branch.

Unreliable. I would never use this service again.

My package has been on hold for ages! Me and the shipper have provided the documents for custom clearance and still on hold wtf aramex?! It’s getting frustrating at this point. I paid express and it’s not worth it.

I am extremely disappointed with the service provided by Aramex. This has been one of the worst courier experiences I have ever had.

First of all, the contact information on their website is completely unreliable. They mention a WhatsApp number, but it is not even available on WhatsApp. The calling number they provide is equally useless — no one answers, no matter how many times you try. It feels like there is no proper customer support at all.

Their service is highly unprofessional. Pickups are always delayed, and deliveries take far longer than promised. There is no sense of responsibility or urgency. It honestly feels like the company is being run without any proper system or management.

Tracking information is often inaccurate or misleading, which creates even more frustration. Instead of providing clarity, it only adds confusion. Customers are left completely in the dark with no updates, no communication, and no accountability.

Overall, the experience has been extremely frustrating and disappointing. The service is slow, disorganized, and completely unreliable. I would not recommend Aramex to anyone looking for a dependable courier service. They seriously need to improve their customer support, communication, and overall professionalism.

This is the worst, most incompetent company I have ever dealt with.
Their phone lines are unanswered and their message boxes are full, so there's no way to speak to anyone.
The online complaint form has a fault and will not send.
Their chat boxes weren't answered for over an hour, and another hour wait between replies.
They told such lies, told me they'd emailed when they hadn't, and left me waiting and worrying for days.
In the end I contacted the seller and told him I wanted a refund and he could get my goods back from Aramex.

Don't ever have any dealings with this company. You won't get your goods. And if you're selling, your reputation will be dragged down into the mud with theirs.

The shipping companies are terrible at dealing with me, and I absolutely do not recommend dealing with them, especially Shop and Ship's shipping operations department.