Aquatics ToYour Door Reviews 

1,061
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and the secure, careful packaging that keeps the aquatic life completely safe during transit. People are also very happy with the wonderful condition of the fish and plants, noting they look vibrant and settle into new tanks remarkably quickly. However, some customers also noted unfortunate issues with livestock arriving in poor health, showing signs of distress, or being dead on arrival. A few people experienced unexpected delivery delays, poor communication responses, or received animals that did not match the expected size or description.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the fish arrive healthy, lively, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with healthy, vibrant fish... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt arrival times,... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting fast, reliable... See more

Service

Users describe positive interactions with service, frequently praising the reliable, professional, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the service I received! Great communication, I enquired about a specific coloured betta fish & got exactly what I wanted! The crowntail Betta fish & plants were very well packaged &... See more

Rated 5 out of 5 stars

Ordered fish online, very fast delivery. Although one fish was not alive , replacement one delivered on next order. Able to quickly speak to customer services via WhatsApp, very helpful and easy commu... See more

Rated 5 out of 5 stars

I ordered 10 Black Mollies, informed me they only had Dalmatian Mollies which I accepted and boy oh boy I am glad I did. They arrived in perfect condition very healthy. I have had them for almost 3 m... See more

Rated 5 out of 5 stars

5 star review for these guys is justified, placed order on Wednesday, fish and plants arrived today, plants bright in colour very healthy looking, fish are alive and very energetic and also look very... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

We are able to offer you the best online selection of Tropical Fish, Saltwater Marine Fish, Koi Carp and Pond Fish ready to buy online and delivered to your door! Next day delivery available


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,061)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was on time and packed well

When the delivery arrived it was packed well and the fish were fine after 24 hours leaving the light off the fish settled down and actively swimming around the tank shows how healthy the fish are and would recommend anybody this company to anyone wanting to buy fish atca reasonable price

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service through the what’s app platform. Answered any questions I had and quickly! They sent videos of individual fish before I placed the order, and everything was packaged brilliantly. Would highly reccomend 10/10.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

My second order

My second order. The fish arrived in perfect condition and all are thriving 4 months later. They have all put on a great deal of weight during the summer. This company gives a first class service. The butterfly Koi are so pretty.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Dead fish

Our order arrived with the majority of the fish arrived dead. I reached out to them multiple times with no replies. I honestly wouldn't waste my money on them again.

10 April 2026
Unprompted review
Aquatics ToYour Door logo

Reply from Aquatics ToYour Door

We have had no orders or correspondence from anyone under your name? Are you sure you are writing a review about the correct company? If so, please send us details with your order number and issue.

Rated 5 out of 5 stars

Really good quality fish

Really good quality fish, had an issue with a burst bag in the delivery box caused by the delivery firm but they were really helpful and promised when I reorder I would get the value of the 2 that didn't make it back, great customer service Nd the rest of the fish were fine top quality

30 July 2026
Unprompted review
Rated 1 out of 5 stars

I've bought a few times from them ,and…

I've bought a few times from them ,and they advertise that all fish are in perfect condition, that is so far from the truth,, I bought an Oscar,it came with a chunk out of the dorsal fin,..no refund...the second one was supposed to be a red blood Oscar, it wasn't, just a very poorly colored Oscar,no refund...so stopped buying from them.. truth hurts

29 July 2025
Unprompted review
Aquatics ToYour Door logo

Reply from Aquatics ToYour Door

Hi, I am so sorry to see the issues you had on the order. Could you send over photos with you order number and someone can take a look and try and sort this out for you?

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding quality and servicee!

⭐⭐⭐⭐⭐ Outstanding quality and service!
I recently purchased 20 Malawi Peacock Cichlids from Aquatics To Your Door and I couldn’t be happier with them. The quality of the fish is absolutely outstanding — every fish arrived in excellent condition, looking healthy, vibrant and of the highest quality.
I’m extremely pleased with my purchase and would highly recommend Aquatics To Your Door to anyone looking for top-quality Malawi cichlids. Fantastic fish and a great experience from start to finish. I’ll definitely be ordering again! 🐟💙
Thanks alot A2YD.

Amrit.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

I have been buying saltwater and…

I have been buying saltwater and freshwater fish from Aquatics to your door for years , all livestock has always been top quality reasonably priced and healthy , always great communication and accurate with dates , delivery times , all deliveries livestock have always been well packed , protected and accurate , I highly recommend the coral and saltwater collections, buy with confidence.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Value for money, brilliant service

Easy access to the website
Unbelievable value for money
Orders over £35 for delivery is worth every penny.
I received my delivery on time at my request.
There was a problem with my khuli loaches that were ordered but instead I received a call the day before delivery about the problem and was given a choice of different loaches as the ones I ordered were showing signs of distress.
Thank you for the service and will be definitely be ordering more.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, all fish are perfect, the guppys are better than expected, the delivery fee isn't bad when you look at prices and DX express delivery. Still great value for money.

18 July 2026
Unprompted review

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