Appeal Shading Reviews 

1,946
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff for their exceptional service, from initial consultation through efficient installation. Many highlight the high quality of products like awnings, blinds, and insect screens, noting their clever design, effectiveness, and the smooth, meticulously crafted process with clear communication. Conversely, a small portion of people felt there were product durability issues, with reports of blinds breaking down, twisting, or fabric tearing. Some customers also noted installation problems, including scratched glass or awnings sinking, and a few felt mis-sold products did not match demonstrations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting the efficient and professional process... See more

Product

Customers consistently note positive experiences with product, with many reviewers expressing satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the product's... See more

User experience

Consumers find the user experience to be positive, with many describing the overall process as efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process from start to finish was exceptional. Molly was extremely knowledgable and professional and helped choose the correct product for our terrace. A special mention also to the fitt... See more

Company replied

Rated 5 out of 5 stars

Just had 3 blinds installed today by Paul C after being recommended by our neighbours. Had great service from the company, clear communication about visits etc. Paul arrived promptly both times he vis... See more

Company replied

Rated 5 out of 5 stars

We have had fly screens fitted and the whole experience has been excellent. Initial contact with sales who came out to look at what we wanted along with demonstration screens. Fitter survey to make su... See more

Company replied

Rated 5 out of 5 stars

Paul coomber Most agreeable, professional and completed tasks with blind installation And insect screen. Clean immaculate workmanship. This company is very lucky to have such a staff member.... See more

Company replied


Company details

  1. Blinds Shop
  2. Conservatory Specialist
  3. Window Treatment Store

Written by the company

Appeal has over 30 years experience of supplying powered window blinds, conservatory blinds, window shutters, retractable insect screens and awnings to homes across the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,946)

344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul Coomber was exceptional

Paul Coomber was exceptional. Efficient and tidy. He explained how everything worked and I am very happy with the finished product

30 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're glad that Paul provided an excellent installation experience and that you are pleased with your new blinds!

Kind regards,
Appeal Shading
(Ref: 153635)

Rated 5 out of 5 stars

Dariusz Ciechacki Engineer …

Dariusz Ciechacki attended and was incredibly professional and knowledgeable. He quickly diagnosed the defect and effected a rapid repair to my complete satisfaction. Thoroughly recommend this engineer.

30 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're happy that Dariusz provided a quality service and has been able to resolve the issue.

Kind regards,
Appeal Shading
(Ref: 113869)

Rated 5 out of 5 stars

Problem solved efficiently

We had to call Appeal Shading due to a cord on one of our blinds coming out of the rail and jamming the blind, Dariusz the original installer came and disassembled the blind and re threaded the cord, now works like new.
The service Dariusz gives is excellent he explains everything in such detail and explains why it happened and how not to let it happen again.
Highly recommended Dariusz to install your blinds.

28 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're pleased to hear that you've had a great installation experience with Dariusz. We appreciate your recommendation.

Kind regards,
Appeal Shading
(Ref: 151077)

Rated 5 out of 5 stars

Paul C was great

Paul C was great, on time, very professional, helpful and clean worker. Very knowledgeable and thorough. Would definitely use Appeal again

28 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback . We're thrilled that Paul was professional and helpful throughout his visits, we'll be sure to pass this on to him!

Kind regards,
Appeal Shading
(Ref: 153533)

Rated 4 out of 5 stars

Great Blinds

Blinds are obviously more robust than previous blinds. Dan was quick at fitting but very efficient, checking measurements as he went along. Very tidy and cleaning up before he left. Great Blinds,Great People.
Not so great at sorting out Problem Blind

28 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Update:
Thank you for your feedback, we are sorry to hear you have experienced an issue with your blinds.
We have a confirmed appointment for the installer to return, however we are sorry that we are unable to offer a sooner date at this time. We will be in contact should a sooner appointment in your area become available.
After the insatller's appointment, we trust you will be continue to be just as happy with your blinds as when first installed.

Best regards,
The Appeal Shading Team


Thank you for your review. We're so pleased to hear that Dan provided a quality installation and that you are happy with your new blinds! We appreciate your feedback.

Kind regards,
Appeal Shading
(Ref: 153675)

Rated 5 out of 5 stars

Replacement blinds for conservatory

Went to Appeal for roof and window blinds for our conservatory nearly 20 years and decided it was time for a refresh. The process was well managed with timely appointments and clear documentation provided at each stage. This concluded with the installation today by Dan. He did a great job of fitting the replacement blinds leaving no evidence of the original fit, took time to explain their operation and check that we were happy with his work. Thoroughly recommended.

27 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're so pleased to hear that you trusted us once again with your conservatory blinds! We're thrilled that Dan provided an excellent installation and hope you enjoy your new blinds.

Kind regards,
Appeal Shading
(Ref: 153648)

Rated 5 out of 5 stars

Paul c & Sam did a wonderful job…

Paul c & Sam did a wonderful job fitting ,
Clean & tidy , would recommend this company , 5 star all the way,

27 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled that Paul and Sam provided a great installation and we truly appreciate your recommendation!

Kind regards,
Appeal Shading
(Ref: 153632)

Rated 5 out of 5 stars

More than impressed

Well I'm more than impressed. Superb standard of work. Both Charles and Tom have done an excellent job installing our new awning. Arrived on time, polite, super neat and mess free. Explained everything I needed to know clearly. We couldn't be happier!

27 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're thrilled to hear that Charles and Tom have done a great job installing your new awning, we'll be sure to pass this on to them!

Kind regards,
Appeal Shading
(Ref: 153674)

Rated 5 out of 5 stars

Paul C - Appeal shading

Paul C - cracking job, very nice chats and respectful of the property.

24 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're glad to hear that Paul provided a great installation experience, we'll be sure to pass this on to him!

Kind regards,
Appeal Shading
(Ref: 153657)

Rated 5 out of 5 stars

Darius was the most efficient…

Darius was the most efficient installer, very professional and completed the project very neatly and quickly!!

An excellent result and a very friendly guy and we would thoroughly recommend!!

Thank you very much, Gavin

22 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your review. We're pleased that Dariusz provided an efficient and professional installation. We'll be sure to pass this on to him and the team!

Kind regards,
Appeal Shading
(Ref: 152936)

Rated 5 out of 5 stars

New Awning

Charles an Tom arrived this morning to fit my new awning.
They were on time, friendly, very efficient, explained everything to me. A delight to have around.
Thanks boys for doing an amazing job.

22 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We hope you enjoy your new awning and we're happy to hear that Charles and Tom provided an excellent installation experience, we'll be sure to pass this on to them!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Excellent fitter

Excellent fitter. Left the rooms immaculate and helped us with the app. Would definitely ask for Alan R again.

22 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled that you had a great installation experience with Alan!

Kind regards,
Appeal Shading
(Ref: 153685)

Rated 5 out of 5 stars

Fitting of blinds.

Dariusz fitted very well

21 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're happy that Dariusz provided a great installation of your blinds, we'll be sure to pass this on to him!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Very happy with the result

Very happy with the result. Can hardly see that the insect screens were fitted. The service from Alan Robinson who fitted the screens for us was excellent and we will certainly be back for more screens since Alan was great.

20 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're pleased to hear that Alan provided a great installation experience and that you are enjoying your new insect screens. We appreciate your trust in us and would be thrilled to install more screens for you in the future!

Kind regards,
Appeal Shading
(Ref: 153517)

Rated 5 out of 5 stars

Matt and Andy were very professional…

Matt and Andy were very professional and did an excellent job from the original survey through to the fitting. Lots of helpful advice.

9 March 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're happy to hear that Andy & Matt provided an excellent survey and installation.

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Amazing

Amazing. Paul C was wonderful, clean and tidy, explained all mechanics and charging. Highly recommended. Would always use Appeal Shading and would recommend to family and friends.

17 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback, we're so glad to hear that Paul proved in excellent installation and was helpful. We truly appreciate your recommendation!

Kind regards,
Appeal Shading
(Ref: 153491)

Rated 5 out of 5 stars

Excellent fitters…

Excellent fitters…. Andy and Matt
Arrived promptly, worked efficiently and without disturbance or disruption.
Completed installation, explained mechanism and maintenance.
Site left completely cleared and clean.
Waste left neatly stored and secured.

15 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for leaving us your feedback. We're thrilled that Andy & Matt were timely, efficient and provided a quality installation for you, we'll be sure to pass this on.

Kind regards,
Appeal Shading
(Ref: 153687)

Rated 5 out of 5 stars

Quality Fitters

Very good professional service with great communication and quality fitting. Matt and Andy communicated and demonstrated fully all we needed and went above and beyond to answer all our questions. Left the area tidier than they found it 👍

14 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're so pleased that Andy & Matt were able to provide an excellent service and fitting for you, we'll be sure to pass on your feedback to them.

Kind regards,
Appeal Shading

Rated 1 out of 5 stars

Initial fitting of the blind and awning…

Initial fitting of the blind and awning was fine and we have been happy with the products. However now there is an issue we have had great problems with the customer service and complaints. We have had an awning fitted which has sunk into the exterior wall, we raised concerns at the time regarding the wall construction and reassured all would be suitable. A few years down the line and the awning is unsafe to use and causing exterior damage to the wall. The response time has been terrible and they have ignored emails and phone calls. Really disappointing customer service considering we were recommended by neighbours and ended up spending a lot on both interior and exterior products that have both unfortunately not stood up to time. Very frustrating not to communicate with the customer and certainly wouldn't recommend due to the abysmal aftercare.

13 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

We are sorry to hear that you have experienced an issue with your awning.

I can confirm this matter is being dealt with by our senior management team and we will be in touch very shortly to update you.

Best regards,
The Appeal Shading Team

Rated 5 out of 5 stars

Excellent service from start to finish!

My experience overall with the company has been very good, great workmanship by the manufacturing team and by Steve our fitter. A slight blip relating to delivery was swiftly rectified and the fitter Steve was excellent, he went over and above to ensure that the fitting went ahead without a hitch and for that we are extremely grateful to him. He explained what he was doing throughout and was very friendly but professional at all times. Our blinds look fantastic and very well made and the customer service and support staff were very helpful. Thank you all very much! I will be recommending to family and friends.

13 April 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're so pleased to hear that Steve provided a great installation experience, and that you are happy with your new blinds! We truly appreciate your recommendation and will be sure to pass your review on to Steve and the team.

Kind regards,
Appeal Shading
(Ref: 153524)

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