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Apollo Motorhome Holidays Reviews 

238
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and friendly, helpful staff, making the pickup and drop-off processes smooth and efficient. Many people found the vehicles to be well-equipped, clean, and comfortable, contributing to an amazing and enjoyable travel experience. However, some customers also noted issues with vehicle quality and maintenance, including mechanical problems, noisy driving, or damaged components. Additionally, a few other people also felt that some vehicles were not clean, had faulty amenities like rusty kettles or non-working heaters, or experienced long waiting times during pickup.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Service

Customers had positive experiences with service, particularly noting the excellent and friendly staff from... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising vehicles as clean,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing it as a great and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall was a fairly good experience with booking and Apollo personnel in general. However, the LDV van was very noisy, cruise control would cut out intermittently and we had a concern coming ba... See more

Company replied

Rated 4 out of 5 stars

We had a great trip. The vehicle allowed a to be independent and to search out places other than the main highly visited popular locations. Our only suggestion is to add usb connection points... See more

Company replied

Rated 4 out of 5 stars

The vehicle was in Ok condition. A couple of issues - the audio system had a lock code on it, which we discovered only after we had left the town. We called the helpline and told that someone would... See more

Company replied

Rated 4 out of 5 stars

Van was ready on time. Checking in on line was helpful and positive and staff were great. Pickup was easy with all options offered. The vehicle was reasonably clean and relatively equipped for our... See more

Company replied



Company details

  1. Recreational Vehicle Rental Agency

Written by the company

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


Contact info


4.1

Great

TrustScore 4 out of 5

238 reviews

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4.1

All reviews

(238)

225 reviews in the last 12 months

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Rated 4 out of 5 stars

TILBROOK

Initial orientation was not thorough enough
Need to be thourough with vechicle
Operation european car diff to Australia quite frustrating trying to work out lock out features
Locstion reception fantastic and drop off return very quick and effient
Overall great time in besutifull nz

30 May 2026
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Reply from Apollo Motorhome Holidays

Hi David, thank you for your review. We are sorry to hear that you feel you didn't have enough time at pick-up to go through your vehicle. We aim to ensure that all of our guests feel confident and comfortable before leaving our branch. We're sorry to hear this wasn't the case for you. We hope that, despite this, you still had a memorable holiday.

Rated 5 out of 5 stars

Love

Love, love, love the roadtrip in WA with an amazing motorhome. Looking forward to more trips like this!

28 May 2026
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Reply from Apollo Motorhome Holidays

We're so pleased that your had a great time and would love to welcome you back for another trip!

Rated 3 out of 5 stars

Good service for pick up and drop off.

Good service for pick up and drop off.
Clean and tidy and all nesersary eqiupment in it
Price is ok until booking and then al the xtras come in to it.
Only wanted it for 1-2 nights but minimum is 5.

2 June 2026
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Reply from Apollo Motorhome Holidays

We appreciate your feedback on our service and cleanliness. We understand your concerns regarding additional costs and minimum rental periods. We are always reviewing our policies.

Rated 1 out of 5 stars

Avoid Apollo/THL at all costs

Avoid Apollo/THL at all costs. Our campervan (unit 320448) was a rolling disaster from the moment we picked it up. It was dirty, poorly maintained, missing basic equipment, and clearly rushed through “inspection.” Within days it became obvious the vehicle was unsafe and unfit for purpose.

We endured a sewage smell for 14 days, a fridge that shook the entire bed, dangerously soft brakes, a coolant failure that shut the engine down on a hill, and alignment so bad the van constantly pulled left. Five calls to OnRoad Assistance in two weeks — on a trip we paid thousands for.

THL’s response was to offer a token refund and insist this somehow meets their standards. If this is their standard, it says everything you need to know.

This company ruined our holiday. Don’t let them ruin yours.

17 April 2026
Unprompted review
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Reply from Apollo Motorhome Holidays

We're sorry to hear that your experience did not meet expectations.

Rated 5 out of 5 stars

Super friendly staff in Darwin

Easy pick up and drop off. Super friendly staff. Motor home was great, first time we have used one. Bed was okay and I think we would have got more used to it if we had it longer. Left the bed set up and never used the indoor table, couldn't be bothered. Super easy to drive. Only complaint - would be nice if dishwashing liquid, salt/pepper and oil were included

22 May 2026
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Reply from Apollo Motorhome Holidays

We're so glad you enjoyed your first motorhome experience and found our staff friendly. We appreciate your feedback regarding the amenities; we'll certainly consider your suggestions for future improvements.

Kind Regards,
The Darwin Crew

Rated 5 out of 5 stars

Easy booking process and great…

Easy booking process and great communication leading up to our holiday. The pre-arrival check in was great and saved us a lot of time on the day. Our Motorhome was clean, well appointed and in great condition.

25 May 2026
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Reply from Apollo Motorhome Holidays

Thanks for your review, Perry! We are so pleased that you had a great experience with us.

Rated 5 out of 5 stars

Professional and easy to deal with

Firstly the upgrade to Britz, much appreciated. The vans are clean and comfy and we are always very happy dealing with THL. We had no major issues but our friends did and it was dealt with in a timely manner without too much drama.

21 May 2026
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Reply from Apollo Motorhome Holidays

Thanks for your review Kerrie. We are so pleased that you enjoyed your holiday (and your upgrade!).

Rated 1 out of 5 stars

We picked up a vehicle without air…

We picked up a vehicle without air conditioning. We alerted the company within 15 minutes but we’re told to call road service who spent the next 7 days trying to get a repairer. We had to modify our trip because of this.

27 May 2026
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Reply from Apollo Motorhome Holidays

Hi Lisa, we are so sorry to hear that you had problems with your air-conditioning. We understand how frustrating and disruptive this would have been to your holiday.

Rated 5 out of 5 stars

Lifetime of memories for a fam of 6

We had an excellent vacation in the rig - it was just right for our family of six, and the process for pickup and drop off were very easy. The motorhome was well maintained and serviced, and we had no problems with it's operation. It was very affordable, and the staff took great care of us.

25 May 2026
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Reply from Apollo Motorhome Holidays

Thank you Jeremy. We appreciate your review!

Rated 1 out of 5 stars

Unsafe

Waited an hour for our van to be ready, they admitted we had been overlooked.
Photos of the previous damages in the report for the van before she left were for a different van.
Gas hob stove top isolation switch did not work, therefore leaked gas when knobs we’re turned on or leant on by accident. Burner still a light when top closed. So dangerous.
Alarm on dash for multiple times, alarming that the cruise control and ABS were disabled.

8 May 2026
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Reply from Apollo Motorhome Holidays

Thank you for sharing your feedback with us, Stacey. We regret to hear that you experienced a number of issues during your hire. We will note that our motorhomes move through different brands/categories as they age, which will explain why the older damage noted in your report featured different branding. Regarding the other issues you have noted, we were unable to locate reports of these issues during your hire however we will be following up internally to ensure that these areas have been assessed. We do hope that you still found some enjoyable moments during your travels.

Rated 4 out of 5 stars

Campervan was great apart from a faulty…

Campervan was great apart from a faulty heater switch, and Apollo staff were great to deal with

19 May 2026
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Reply from Apollo Motorhome Holidays

Thanks for your review, Cary. We are sorry to hear about the heater switch but it sounds like that, despite this, you still had a great time!

Rated 5 out of 5 stars

Very clean campervan

Very clean campervan, good model.

24 May 2026
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Reply from Apollo Motorhome Holidays

Thank you Conor. We appreciate your review.

Rated 4 out of 5 stars

Pretty good, would try again

We had a pretty good experience, and would probably rent through Apollo/THL again. We were happy with the size of our camper, and everything was operations inside the RV. We had plenty of pillows and blankets, and the electric heater was an absolute necessity since the built-in heat only runs for 2 hours (and then has to be off for at least 10 minutes to turn back on). However, the RV had been in an obvious accident (in 2024 according to the paperwork I received after pick up), and most of it was just left as-is or patched with duct tape. Based on the high cost of renting this vehicle, I would have expected to have one that wasn't damaged. It didn't help that the drivers side mirror literally FELL OFF one day and we had to fix it ourselves. The best part of renting here was that there was a 'community kitchen' where we could pick up or leave items (think spices, some condiments, tin foil, etc) to avoid throwing things away. Also, be aware that even when the facility is very empty (like only 2 other couples present), it will take at least an hour to pick up your RV.

21 May 2026
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Reply from Apollo Motorhome Holidays

Thank you for sharing your feedback with us, Candace. We are pleased to hear that you had a good experience with us overall, however we do share your disappointment that the motorhome may not have been prepared to the standard that we would expect. Your concerns have been noted and will be shared internally to ensure that this has been addressed appropriately.

Rated 5 out of 5 stars

The motorhome did everything we…

The motorhome did everything we expected and needed. We had everything we needed and got to travel to a lot of places, stopping when we felt like it and having everything on board.
Staff when we picked it up and dropped it off were very helpful and made sure we made the most of the facilities it had. Loved it

23 May 2026
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Reply from Apollo Motorhome Holidays

Thank you Ken. It sounds like you had a fabulous trip.

Rated 5 out of 5 stars

The Hobart crew was very professional…

The Hobart crew was very professional and helpful at pick-up and drop-off.

15 May 2026
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Reply from Apollo Motorhome Holidays

Thank you for your review, Ann. We will let the Hobart branch know their service was appreciated.

Rated 4 out of 5 stars

Quick and easy.

Our entire experience with Apollo was simple and easy. Booking online was very straightforward with all the information you need available on their website. When we arrived at the Hobart depot to collect our Camper it was quick, efficient and we were on our way in time.

22 May 2026
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Reply from Apollo Motorhome Holidays

Great to hear! Thanks Matt.

Rated 1 out of 5 stars

worst time table of drop off

worst time table of drop off. Come on, Its a big company and you can’t been provide late drop off at least till 8pm. Shame ruined whole trip moment at last day by making me pay extra day even after i dropped the van in first hour. Worst time for drop off, need to expand drop off time. Really ruined my whole trip in last day.

21 May 2026
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Reply from Apollo Motorhome Holidays

Thank you for your review. I will pass on your feedback regarding our opening times to the team. We are sorry these weren't communicated clearly to you prior to your booking.

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