AP Morgan Reviews 

4,099
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 619 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely welcoming, professional, and knowledgeable during property viewings. Reviewers frequently mention that team members go above and beyond to provide helpful advice and make the entire process comfortable. Consumers highlight that viewings are exceptionally well-organized, unhurried, and give plenty of time to explore homes thoroughly. People also appreciate the reliable ongoing support provided through sales progression and after-sales service, keeping everyone fully informed. Many buyers enthusiastically recommend these estate agents for making property transactions remarkably smooth and enjoyable from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally polite,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff during viewings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, seamless, and... See more

Location

Customers had positive experiences with location during property viewings. Reviewers noted that staff knew... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the ex... See more

Company replied

Rated 5 out of 5 stars

Both Estate agent & House owner were really knowledgeable, I would need to pop a modular building within the property so would like to come back to see where the best place for this would be.. also we... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of viewing a property with Shana from AP Morgan, she was fantastic from start to finish. She was warm, welcoming and made us feel completely at ease throughout the viewing. She too... See more

Company replied

Rated 5 out of 5 stars

Really supportive and informative viewing of a property. I didn’t feel pressured at all during the viewing and the Jacqui helped with all my queries. Jacqui remained positive and helped me compare wit... See more

Company replied


Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

AP Morgan are multi-award-winning, leading independent estate and letting agents with offices across the West Midlands. We strive to provide a professional, transparent, and personal service by blending the latest cutting-edge technology & highly trained staff with good "old-fashioned" values. We pride ourselves on being a close-knit team of property professionals that are proud of the areas we live in throughout the West Midlands, and have built our team in order to provide the best possible service to local customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,099)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grace and Abdul at AP Morgan’s letting office

Grace at AP Morgan’s letting office has been a great help with the process of putting my house on the market and getting tenants into it at a blink of the eye. The procedure was done quick and simple and I wouldn’t have asked for a better agent, put all her effort and time into making sure everything was done without a hassle.
A big shout out to Abdul who allowed me to put my trust into this estate company and has not once but twice put my house on the market and has never failed to find a tenant he has amazing marketing skills in order for you to lay back and let them take over. Overall my experience has been amazing and I will continue to speak highly about AP morgan. ⭐️⭐️⭐️⭐️⭐️

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Corinne

Corinne has assisted me today on a viewing, great professional individual, very polite and informative. Gives you the space you need.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

The team at AP Morgan Bromsgrove were…

The team at AP Morgan Bromsgrove were absolutely incredible- Tammy and Mark in particular. Really helped to keep our move ticking along and even held us out with our own sale despite being the agents for the house we were buying rather than selling! 10/10, kind, compassionate and easy to get hold of whenever you had an issue. We will absolutely be using AP Morgan whenever we next move (which hopefully won’t be for a very long time!)

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I used AP Morgan to sell my house

I used AP Morgan to sell my house and had such fantastic service from Mia. I cannot recommend her enough.
She is an absolute credit to the company and went out of her way to help me with anything that was needed
It really was down to Mia that we had such a quick sale
Thank you

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and informative

4 August 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review, Dave! We're delighted to hear you found our service helpful and informative, and we really appreciate your feedback.

Rated 5 out of 5 stars

Informative and friendly

On our house hunt Simon has been a reassuring host at presenting the properties we’ve seen so far and has been very helpful in offering ideas. A credit to vendors and to AP.

3 August 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you so much for your kind words, Musla. We're delighted Simon has made your house hunting journey so positive, and we wish you every success in finding your perfect home!

Rated 5 out of 5 stars

Got a viewing on a property on the same…

Got a viewing on a property on the same day. Simon was very helpful and patient with out questions.

3 August 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your lovely feedback! We're so pleased Simon was able to arrange a same-day viewing and answer all your questions with patience and care.

Rated 5 out of 5 stars

Shaana Qureshi

Shaana was very friendly and professional. She answered all of our questions and really sold the property to us. I would be happy to conduct business with her

3 August 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your wonderful review! We're delighted to hear Shaana made such a positive impression with her friendly, professional approach, and we look forward to helping you again in the future.

Rated 1 out of 5 stars

Awfull experience

Didnt even want to give them one star. The sales team lie and are dishonest and deceitful. I would never use them again, waste of time!! Use another agent avoid them!!!!!

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Simon W was fab

Simon W was fab! I knock down from 5* only as I just wasn't made aware in advance that we'd be viewing with others and when I asked for a slightly later viewing time I was told that we could have that but we'd be viewing with others at that time - I rearranged another appointment to make sure we could view without others as a result. So communication from the office in advance could have helped my viewing experience.

1 August 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your honest feedback, Anna. We're delighted to hear Simon provided a great viewing experience, and we appreciate your comments regarding communication. We'll share this with the team to help us improve our service.

Rated 5 out of 5 stars

Viewing with AP Morgan

Estate agent Shaana was very plesent and professional, viewing was not rushed and all questions answered

1 August 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your lovely review, Andy! We're pleased to hear Shaana provided a professional, unhurried viewing and answered all your questions—we really appreciate your feedback.

Rated 4 out of 5 stars

Very helpful

Was able to answer all our questions and had all useful information at hand.

31 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review, Joe! We're delighted to hear you found our team helpful and informative, with all the information you needed to make your decision. We really appreciate your feedback.

Rated 5 out of 5 stars

very friendly and knowledgeable

very friendly and knowledgeable - would recommend

27 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind recommendation, Jay! We're delighted to hear you found our team friendly and knowledgeable, and we truly appreciate your support.

Rated 5 out of 5 stars

Ilene Strydom

Ilene, who is the Aftersales Consultant - Redditch - couldn't have done more to get our sale over the line. She chased the solicitors twice daily asked, kept us informed throughout regarding what was happening with the buyers solicitor too. She is a complete STAR.
Things went awry with our solicitor and Ilene helped as much as she possibly could - can't praise her enough - if you meet her buy her an icecream!!

29 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you so much for your wonderful review, Karen! We're thrilled to hear Ilene went above and beyond to support you throughout your sale—we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Jacqui from AP Morgan was very helpful

Jacqui was very helpful showing us around the property. She answered questions and made us feel comfortable with ample time to look around.

29 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review, Harry! We're delighted to hear Jacqui made you feel comfortable during the viewing and took the time to answer all your questions.

Rated 5 out of 5 stars

Viewing with Jacqui (A P Morgan)

I had a viewing with Jacqui (A P Morgan) today.
I thought Jacqui to be very friendly, knowledgeable and helpful in showing me around the property.
All my questions were answered and useful advice provided. Well done Jacqui !

29 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your wonderful feedback, Mark! We're so pleased to hear Jacqui provided a friendly, informative viewing and answered all your questions—we'll be sure to pass on your kind words.

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