Gatekeeper Reviews 1,574

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted minor issues, such as feeling rushed during a viewing due to a second viewing being booked, or observing that a floor plan incorrectly stated a ground floor, which could potentially affect interest.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report a smooth and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Based on these reviews

Rated 5 out of 5 stars

Great communication throughout. Always answered any questions, got back to me promptly, discussed next steps and always kept me updated on how things were going, supportive, kind and never rushed thro... See more

Company replied

Rated 5 out of 5 stars

They found me a new tenant quickly. The exit & clean up of the previous tenant was organised smoothly as was the moving in of the new tenant. Lucy Ford is my point of contact & is very responsive &... See more

Rated 5 out of 5 stars

Ever since I had the company looking after our properties, they have always gone an extra mile. I am always informed about any changes occuring from maintenance to new tenants. Alice did a great jo... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at the viewing. The estate agent was welcoming, professional, and very knowledgeable about the property and the local area. She gave us plenty of time to look around, answere... See more

Company replied


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

Gatekeeper was founded in 2004 by four founders, Patrick, Mat, Phil and Vanessa. Having bought, sold, let and rented in the past, they felt things could be done so much better. Bringing skills from finance, customer service and retail roles in top inte...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Clare was very helpful

Clare was very helpful in showing us around this property in Witney.
She managed to answer all of our questions to a great standard helping us get a great idea of the house.
She was very friendly and very welcoming.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

House viewing.

When going for a viewing, we had Elizabeth. She took her time to show us around and tell us the details about the property. She made some great selling points in the property. From applying for a viewing with gatekeeper from the get go was such an easy and smooth experience.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

They found me a new tenant quickly

They found me a new tenant quickly. The exit & clean up of the previous tenant was organised smoothly as was the moving in of the new tenant.
Lucy Ford is my point of contact & is very responsive & efficient.
I also like the fact that Gatekeeper is local & independent.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Helpful team

Really helpful team who are efficient, and a pleasure to work with. Everything was handled smoothly and professionally. Thanks so much for the continued support—keep up the great work.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

Proactive agency

Kenya and Taylor were quick to find us some tenants, they were thorough and proactive at taking pictures and marketing our property. They are polite, nice people. Only not giving 5 stars because I had a few confusing automated emails that weren't accurate.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Taylor took care of us mostly from…

Taylor took care of us mostly from start to finish, she is very professional and informative, constantly giving us updates on how the property is doing and advice on where the market is going. Incredibly passionate and always happy to help, thank you again, absolutely amazing!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I’ve used…

This is the second time I’ve used Gatekeeper, and once again they’ve provided an excellent service. They helped secure a great deal on a property for us, and we couldn’t be happier. We’re really excited to begin our new business venture.

A big thank you to Dan and the team for their outstanding service and clear communication throughout.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Joseph was great at showing around the property, he made us both feel at ease and understood our buying position. Secondly, we did not feel any pressure to have to make a decision, whether we would be going ahead with an offer or not. Many thanks

12 April 2026
Unprompted review

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