Gatekeeper Reviews 

1,991
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally friendly, professional, and thoroughly knowledgeable during every single property viewing. Many reviewers emphasize that agents consistently go above and beyond to make first-time buyers and landlords feel valued. People note that the dedicated team provides clear communication and keeps everyone well informed throughout the entire process. Reviewers also highlight the remarkably speedy response times alongside efficient handling of various tenant queries and house sales. Consumers truly appreciate this wonderful personalized approach and feel completely confident leaving their valuable properties in safe hands.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that agents are extremely friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, helpful staff, and a... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers are consistently kept well... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful agents and... See more

Response time

Consumers find response time to be positive, highlighting that agents are quick to answer questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Agent (Taylor in my case) was very helpful during the viewing and the overall process as a first time buyer. Kept me informed throughout, was very friendly and gave clear steps on whats happening next... See more

Company replied

Rated 5 out of 5 stars

Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-t... See more

Company replied

Rated 5 out of 5 stars

Well with being a first time buyer, I have to say the whole experience so far has been perfect. I have to say Taylor definitely went above and beyond for me, she is extremely polite, very friendly a... See more

Company replied

Rated 5 out of 5 stars

Gatekeeper are a very professional company who respond very quickly. As a landlord, they deal with all queries, including finding new tenants in a speedy and efficient manner. I deal with Phil Kendall... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Gatekeeper was founded in 2004 by four founders, Patrick, Mat, Phil and Vanessa. Having bought, sold, let and rented in the past, they felt things could be done so much better. Bringing skills from finance, customer service and retail roles in top inte...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,991)

684 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend anyone to use…

Highly recommend anyone to use Gatekeeper to sell your property I did a previous review for Dan & the team on finding a buyer for our late father's house but now I would like to thank Alice she has been amazing, to see us through the final journey of the sale through to completion.Alice spoke to me with a follow up email after each call on a regular basis keeping me updated every step of the way right through to completion, she was always a pleasure to talk to. Thankyou all from myself & my family for supporting & helping us through a difficult & grieving time of selling our late father's house our family home which is now a new family's home to make there memories in which is what we wanted & what you all gave us.

16 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

I’m so pleased Alice was there to support you and your family through such an important and emotional time. Thank you for trusting us to help bring everything to a close.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Laura was thoughtful and helpful

Laura was thoughtful and efficient, and gave honest, helpful answers to the questions I had.

17 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

I’m glad Laura was able to help, and it’s great to hear you appreciated her honest and thoughtful approach.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Really great experience

Really great experience, super helpful, knowledgeable and friendly.

17 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for the lovely feedback; it’s great to hear the team made such a good impression.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Joseph today, who showed us around four houses. He was absolutely lovely, friendly and professional throughout, and made the whole experience really enjoyable. He delivered an excellent level of service, took the time to answer all of our questions thoroughly, and made sure we felt comfortable and informed at every viewing. Nothing was too much trouble, and his approachable manner made such a positive impression on us. It’s clear that Joseph genuinely cares about providing a great service to his customers. We couldn’t fault him and would highly recommend him to anyone looking to buy a property. Thank you, Joseph, for making our viewings such a lovely experience!

17 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

I’m delighted Joseph made your viewings such a positive experience, and I’ll be sure to pass on your lovely feedback to him.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Grace was fantastic!

Grace was fantastic. Amazing job at being friendly whilst also saying it straight in a kind and professional manner. She advised the pros AND the cons to the property making sure it's suitable for us and was very knowledgable for any questions we sent her way.

15 October 2026
Unprompted review
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Reply from Gatekeeper

Grace will be delighted to read this; we believe honest, helpful advice is such an important part of finding the right home.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Moving can be very stressful and Alice…

Moving can be very stressful and Alice made everything easier with her regular phone calls with updates about the progress of the chain and asking if you have any concerns, those phones were very helpful

12 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

I’m really pleased Alice’s regular updates helped make the move a little less stressful, and I’ll make sure she knows how much you appreciated them.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Comprehensive house viewing

Laura was on time, friendly and knowledgeable

15 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for your feedback about Laura; it’s great to hear she looked after you so well at the viewing.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Grace was so lovely and informative

Grace was so lovely and informative. Was a lovely property well maintained but sadly just not the 1. I would happily enjoy grace showing me more properties and gatekeeper seem to be a very good letting agent.

15 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s lovely to hear Grace made such a good impression, and we’d be very happy to help you find the right property when it comes along!

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Elizabeth was warm welcoming and…

Elizabeth was warm welcoming and knowledgeable about the property

15 October 2026
Unprompted review
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Reply from Gatekeeper

I’m glad Elizabeth made you feel welcome and gave you a positive experience at the viewing. I’ll be sure to pass on your kind words.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Within the last week or so

Within the last week or so, Kenya Ferguson from the Witney branch took me through a viewing of an investment property for sale. She Is very knowledgable about property. And understood managing expectations, offering practical tips and advice from cosmetic repair of a invetment flat, to the replacing of storage heaters to improve the EPC. She has a 10 year track record, as a company, on acting for one particular landlord, and this property was in good order throughout, which told me they are looking after the property, and keeping landlord happy. I liked the fact that there was alot of knowledge about buying, selling and renting. Even to the point that Kenya knew prior rental figures achieved over at least the previous 3 to 5 years on a flat viewing. Also Kenya gave me figures in a brochure to consider their property management, with no pressure. I am experienced in over 25 years in property myself. And i was impressed with the knowledge and service on offer. Brilliant.

15 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s fantastic to hear how much Kenya’s knowledge and practical advice impressed you, particularly given your own experience in the property industry. I’ll make sure she sees your feedback.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Laura was great and super friendly

Laura was great and super friendly! Nice property aswell.

7 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for the lovely feedback about Laura; I’m glad you enjoyed meeting her and viewing the property!

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Joseph was extremely friendly and…

Joseph was extremely friendly and professional made us feel at ease whilst viewing the property

13 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We’re glad Joseph made you feel comfortable during your viewing, and I’ll be sure to pass your feedback on to him.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Joseph was super helpful and very…

Joseph was super helpful and very informative. Was able to answer all my questions.
Very smooth experience overall and would recommend there service to anyone looking to buy a property.

13 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

I’m delighted Joseph made such a good impression, and thank you for taking the time to recommend us.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Alice at Gatekeeper

Alice is a hard-working member of Gatekeeper. She always keeps us informed and we know that the job will get done with efficiency and cheerfulness.

13 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s lovely to hear how well Alice is looking after you, and I’ll make sure your kind words are passed on to her.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

House viewing for a potential buyer

House viewing for a potential buyer
I had a a house view with gatekeeper recently. I am fully satisfied with their professionalism and patient towards me.
Thank you!

10 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We’re really pleased you had such a positive experience at your viewing, and appreciate you taking the time to leave us a review.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Lucy and Kenya of Gatekeeper who have…

Lucy and Kenya of Gatekeeper who have just sold my house was an excellent team together. Always kept me in touch every time they showed somebody around. The good thing about Gatekeeper, you have always got somebody at the end of the phone NOT AI. I will certainly use them again to sell any of my properties well done Gatekeeper don’t lose the personal touch.

25 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s great to hear Lucy and Kenya looked after you so well, and we’re proud to offer the personal service that makes a difference.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Supportive team and great service

Hi, This is my second house move with Gate Keepers..House moves arent great, but this team made it as comfortable as they could.Charlie helped and supported from the start till now. Special thanks to Charlie (10/10) for being so calm, understanding and explaining each and every thing. I hope and i am sure you would provide the same service and care.
Best Wishes and regards to Charlie and the team😊

10 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We’re delighted you came back to us for your second move, and I’ll be sure to pass your kind words on to Charlie.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Very good team especially if selling in the swindon area

Great team that from start to finish always kept me up to date with what was going on.
Was quick to answer any question and didn't get upset near the end when It seemed like I was calling them constantly.
I Highly recommend useing them if your selling in the Swindon area or anywere they cover

8 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s great to hear how well supported you felt throughout the process, and we’re always happy to answer one more call!

Best wishes, Dan Thorne | Sales Director

Rated 4 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Gatekeepers Lettings. The team was professional, friendly, and helpful throughout the letting process. They communicated clearly, responded to my queries, and made the whole process much easier and smoother. I really appreciate their support and the way they handled everything. I would happily recommend Gatekeepers Lettings to anyone looking for a reliable and professional letting agency. Thank you for the excellent service!

9 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We really appreciate you taking the time to share your experience, and it’s lovely to know the team made the process a positive one for you.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

There were no time constraints or any…

There were no time constraints or any rush to move us along. Very open and honest conversations. Phil was a genuinely nice guy which always helps.

8 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for the kind words about Phil. We really appreciate you taking the time to share your experience.

Best wishes,
Dan Thorne | Sales Director

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