Very simple procedure. Jessica, ultra efficient, sent a valuation and I liaised with her for a couple of days, then my property went live on Rightmove - a Thursday. I had an offer two hours after t... See more
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Emoov is a trusted name in the property market with decades of experience in online sales and lettings. As one of the UK’s leading online estate agents, we combine expertise with modern technology to make selling or letting your home simpler, faster, and more cost-effective. Our family-run business is built on a commitment to friendly, reliable customer service, giving vendors and landlords complete peace of mind when navigating the property market. Our easy-to-use online platform allows clients to take full control of their property listings. You can upload high-quality photographs, add detailed property descriptions, and update your listing at any time to attract the right buyers or tenants. Emoov’s service is designed to remove the stress and hassle from selling or renting, while still giving you the flexibility to manage your property in a way that suits your needs. We also provide a wide range of optional features to support every stage of the journey, from professional photography and floorplans to marketing extras that help your property stand out on leading property portals. Whether you’re a homeowner selling your property or a landlord letting a rental, Emoov offers everything you need to achieve the best results. Our dedicated team of property experts is always just a phone call or email away. With professional guidance, transparent communication, and proven experience, Emoov ensures you feel confident and supported throughout the entire process. Discover how Emoov’s innovative online estate agency can help you sell your home or let your property with ease today.
Marsh House Farm, Lower Burnham Road, CM3 6HQ, Chelmsford, United Kingdom
Replied to 66% of negative reviews
Typically replies within 1 month
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Straight forward but if the sale doesn't happen early, which it didn't costs esculate.
I'm sure many people are apprehensive about using a non-traditional way rather than the usual high street estate agent. I was curious... I thought as I just use Rightmove myself these days to find a property, it really doesn't matter which company is selling it. The same buyers look in the same place regardless. This was proved right. In what has been a slow market anyway, we had about the right level of expected interest. Within 3 months, we accepted an offer. The process was smooth. I like that as the seller you have transparency over the process. I preferred showing people around my flat myself as, to be honest, when I view places, I find most estate agents useless. The owner knows all the answers to any queries any viewer may have. I like that you can edit your rightmove posting, including reorganizing or removing/adding pictures etc. Overall, it saved us about £11K so I really can't recommend it more!

Reply from Emoov
Great pricing and great communications. Absolutely faultless experience. Highly recommended.

Reply from Emoov
So far, so good, in fact, great! Really friendly, patient and informative staff. I'm a complete novice to selling a house and also to navigating around a previously unknown web site, but all is well, six viewings and an offer (accepted) within five weeks and we had great fun putting up the For Sale board!

Reply from Emoov
Emoov was a really easy way for me to sell my property quickly without the expensive estate agent fees.
I was able to speak to interested parties directly, and could see any offers as they came in. As I was doing the viewings, I could also answer any questions directly which worked really well.
Once I accepted an offer Emoov kept me up to date up until it was passed to the solicitors.
Id recommend them. and wouldn't hesitate to use them again.

Reply from Emoov
I was connected through Rightmove and I was directed to the companies website to book a viewing. Tried this without success. The website states 2 areas of business sale property or rent property. Neither applied. Tried the bot chat. That was negative automated response saying use the web site or call. So called a different number and was number 1 in the queue for around 5 minutes so gave up. Last chance I thought, so I emailed. No response.

Reply from Emoov
It was great to get access to Rightmove via a one-off payment as our traditional estate agent was not with them but the procedures needed were off-putting .

Reply from Emoov
We had a fantastic experience with this estate agent from start to finish. Our property was sold within just four weeks, which exceeded our expectations. Communication was clear and regular, the advice was honest and professional, and the whole process felt well managed and reassuring. We wouldn’t hesitate to recommend them to anyone looking for a reliable and efficient estate agent.

Reply from Emoov
I had a good experience using Emoov to sell our house. I wanted to do my own viewings after a bad experience with a high street estate agent, and was put off using Purplebricks after reading all the bad reviews. Emoov appealed as it's a family company and the owner Nick called me after I half completed the form. I paid for professional photos which made the house look incredible. I was pleased with the service Emoov provided at a competitive price and would happily recommend them.

Reply from Emoov
I can't recommend Emoov enough! I was worried about the DIY aspect, but the platform made it so easy to list my home, and the staff were very helpful. I used my smartphone for the photos. Most importantly, the exposure was great—I had several viewings and found a buyer for the flat in about 8 weeks. A fantastic, stress-free service

Reply from Emoov
Very straightforward, and easy communication with buyers. I wouldn't use a high street agent again

Reply from Emoov
Sold to the first viewer, was easy and quick to list, good communication, what more can I say ….. recommended!

Reply from Emoov
Their platform just doesn't work ...As a buyer you cannot get onto their platform to ask questions or access messages. I have registered as a guest and requested a number of times for a one time password for access. The system says it has sent a onetime password to my email but this was never received. I have informed Emoov via info@emoov but have never received any communications from them - After my experience with this company, they maybe cheap from a seller's point but as a perspective buyer it is useless!!! but you get what you pay for.

Reply from Emoov
A simple low cost way of selling.
Emoov always answered any queries promptly.
We sold our house within 2 days of listing it with Emoov. We had been with a leading estate agent for 4 months and hadn't got a single offer.
Everything was really easy to set up, direct communication with potential buyers, and you're then able to continue that direct messaging to manage ongoing conveyancing. Having direct contact really allowed us to stay more informed during the sale process.
We took our own pictures, wrote our own description and drew up a floor plan.
Emoov provided the sale memorandum, but otherwise didn't need to do anything. We would definitely do it again, especially after saving 4k in estate agency fees!

Reply from Emoov
I had a 2 bed first time buyer property to sell, so did not see the value in a traditional high street agent when I knew I just needed to get the property on RightMove.
The Emoov process was so quick and easy, and the team very responsive when I had questions or when providing information (sales memorandum, questions sent via buyer etc.). They were easily reachable on the phone and their online portal for managing viewings/offers was simple to use. I did my own floor plan, photos and viewings but this was easy. I had accepted an offer within a week of going on the market.
I would highly recommend going with Emoov to save some unnecessary fees and get a good service!

Reply from Emoov
The team are great in coming back to you with any queries - good service and easy to follow process.

Reply from Emoov
Smooth and easy. No need to call and then wait for estate agents to make calls and then call you back. Available 24/7. Efficient and a pleasure to deal.

Reply from Emoov
Great experience, the right amount of support and freedom. Highly recommend!

Reply from Emoov
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