APH Reviews 

11,241
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 631 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting that employees are always polite, courteous, and willing to help at any time. Reviewers emphasize that the booking process is extremely smooth, easy, and straightforward from start to finish. Travelers mention that the shuttle buses operate regularly and provide quick, reliable transportation to the airport terminals. However, some customers also noted occasional issues with staff members being unhelpful or drivers rushing passenger departures. Some reviewers additionally reported concerns regarding vehicle handling and storage procedures.

What people talk about most

Service

Users describe positive interactions with service, highlighting friendly, professional staff and highly... See more

Staff

People report positive experiences with staff, frequently highlighting that desk personnel and shuttle... See more

Location

Customers consistently note ambiguous experiences with location, as reviewers report that parking facilities... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, efficient, and... See more

Booking process

Consumers find booking process to be positive, highlighting that it is very quick and easy online with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used APH at Manchester several times now and wont use anywhere else now if flying from Manchester. Located close to the airport it only takes a few minutes on the bus to get to the terminal. Th... See more

Company replied

Rated 5 out of 5 stars

Our experience was really positive on both drop off and collecting day. APH is well signed and was easy to find. Staff were excellent at the desk and gave us clear instruction on what we needed to d... See more

Company replied

Rated 5 out of 5 stars

The company provided exactly the service they offered, seamless and efficient. We called the number from just outside the airport and a representative was waiting at the drop off point, on our return... See more

Rated 5 out of 5 stars

Excellent clean secure parking not far from Gatwick . Regular busses to Gatwick north and south terminals. Easy to find , friendly, professional, easy to find . Highly recommended. Give them a chance... See more

Company replied


Company details

  1. Parking Lot
  2. also in
  3. Airport Hotel
  4. Park and Ride
  5. Price Comparison Site
  6. Travel Aggregator

Written by the company

Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(11,241)

640 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service as always

It took less than 5 minutes from arrival in the car to leaving for Manchester airport on the shuttle bus. The driver assisted putting our cases on and off. We have used APH for years and wouldn't travel to the airport any other way. Thank you to everyone at APH

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy airport car park booking and flawless experience.

For East Midlands Airport there was good information on the various car parks and options, the prices were competitive, and when arriving at the car park my car was instantly recognised at the barrier which then let me in. When picking up the car after our holiday, again my car was recognised at the barrier which raised straight away to let me out. Everything from booking to parking was easy and flawless.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Gatwick Airport fast service

We have used APH for our parking at Stansted Airport for a few years and this time booked a flight from Gatwick. We were pleasantly surprised at the extensive storage and efficient service, friendly staff and fast bus to the airport. Located not far from the airport, it was well signposted and offered a quick getaway on our return with our car ready to pick up when we arrived. Five stars

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - it was Very easy, efficient and staff were very helpful and friendly - thank you

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, really easy drop off and collection. Car was ready when we got back and had been charged ready for our journey home. Everybody was very professional.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Drop off and collection was straightforward, car was there within 5 mins of us reaching the car park

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Can't rate APH higher, they have never let us down

We have used APH in Manchester for over 10 years now, at least twice a year.
Buses there and back have never kept us waiting more than 15 minutes and our car has been well looked after. I can't recommend them enough. The prices are fair and we have used the hotel/park offer regularly at really good prices.
Earlier this year our coach broke down going to the airport. This was the first hiccup we have experienced but they immediately sent another to pick us up. Altogether less than a 20 mins delay. No problem for any of us on the bus. Very professional service.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Easy to book, easy to find, very reasonably priced and very helpful staff. Coming home, we were walking round to the bus stop and the driver could see that my husband was struggling. He got out of the bus and helped us in with our cases, very appreciated.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book, parking was straightforward, quick transfer both ways and car waiting on our return. Great customer service

15 September 2026
Unprompted review
Rated 5 out of 5 stars

We always use APH

We always use APH, they are extremely reliable. The drivers are generally very friendly and helpful, even in the middle of the night or early morning!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, being able to park so close to the terminal was great as my mother used a wheelchair. Staff were friendly.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

got home quickly

The service was really good, reliable and very quick.From the airport to the car location, I was very satisfied with this as we were able to get home very quickly

8 October 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Company

Have used this company for many years . Never had any problems and have peace of mind knowing your car will be safe while you are away .

8 September 2026
Unprompted review

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