FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Fantastic service from APH's Tony Moss at Manchester Airport yesterday afternoon. Very busy T2 and lots of returning holidaymakers wanting to get back to their cars. Not only did Tony get everyone saf... See more
Company replied
Extremely easy! Obvious sign posting to car parking, also email ahead of time has clear directions. Dropped right outside reception, checked car in and straight onto bus to terminals. Both bus dr... See more
APH staff are so welcoming & appear very well organised. Everything is done speedily & efficiently before departure & back on arrival. Have used APH many times, have often recommended them & would nev... See more
Company details
Written by the company
Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Contact info
Copthorne Rd, Copthorne, Crawley, RH103EQ, United Kingdom
- 0800 014 7102
- customerservices@aph.com
- www.aph.com
4.6
Excellent
11K reviews
Replied to 60% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
APH/IBIS hotel package 9th to 17th Jan 2026
Check in 9th Jan 2026, Manchester APH friendly and efficient. On return 17th Jan mid afternoon the driver was quickly out of his seat to help me get my ski bag into the luggage store, extremely helpful. Key collection efficient and friendly. No additional miles on the car when I returned, it appears to have been cared for while away. Happy with the price I paid for APH and the IBIS budget hotel package. No hesitation in choosing this service again.
9 January 2026
Unprompted review
Reply from APH
Hi John,
Thank you very much for your excellent review and for choosing APH Manchester.
We’re delighted to hear that your check-in and return experience was friendly, efficient, and well organised. It’s especially pleasing to know our driver went out of his way to assist with your ski bag — those small touches make a big difference, and we’ll be sure to pass your kind comments on to the team.
We’re also glad to hear your vehicle was returned exactly as expected and that you were happy with both the care taken and the value of the APH and Ibis Budget hotel package.
Thank you again for your trust and recommendation. We look forward to welcoming you back on your next trip.
Best Regards
The APH Team
Trusted with fair pricing
We as a family have used APH at Birmingham many times. Last year we used them twice and at all times, the service has been excellent. Staff are always very helpful and friendly. They are very understanding and thoughtful, when we are flying out, we could be feeling excited and yet anxious, when returning, depending how the holiday went or the flight experience, staff at times try to make small talk, depending on the situation or help carry our luggage. Birmingham airport is not the closes to us but we choose to fly from there, other than the greater choice of flight but the easy to get parking at a very competitive price. We always choose APH Self Park at all time, we always feel safe to leave our car there and when traveling with them. Keep up the good work.
31 December 2025
Unprompted review
Reply from APH
Hi Angela,
Thank you very much for taking the time to leave such a thoughtful and detailed review.
We’re delighted to hear that you and your family continue to choose APH Self Park at Birmingham and that the team has consistently provided excellent service. It’s especially pleasing to know that the staff’s friendliness, understanding, and small gestures — whether helping with luggage or simply reading the moment — have made a positive difference to your travel experience.
Knowing that you feel safe and confident leaving your vehicle with us, and that you consider our parking both convenient and competitively priced, is exactly the reassurance we aim to provide every customer.
Your kind words will be shared with the Birmingham team, who will be thrilled to receive this feedback. Thank you again for your loyalty and support — we look forward to welcoming you back many more times in the future.
Best Regards
The APH Team
Staff dont care.
Bus driver asleep over wheel while waiting to drive us. On collection car had dints in wheel arch but had been parked so as to hide this part of the vehicle. Used this company for many years and they used to be reliable. Not any more
28 December 2025
Unprompted review
Reply from APH
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience, as this does not reflect the standard of service we strive to provide.
Your concerns regarding the driver and the condition of the vehicle are taken very seriously. Safety and transparency are extremely important to us, and we would like the opportunity to investigate this matter thoroughly.
We truly appreciate your long-standing custom and regret that we fell short on this occasion. If you’re willing, please email reviews@aph.com with full details of your concerns, along with your booking reference, so we can look into this further.
Kind regards,
The APH Team
First Class Service
We booked a package to include the Elite Gatwick hotel.
The hotel was excellent and the service from the car park staff was first class.
We had a lovely welcome when dropping the car off and the pick up was superb, especially as it was 0230 when we text for collection.
A very prompt and efficient service and this will now be our go to company.
12 January 2026
Unprompted review
Reply from APH
Hi Ian
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you enjoyed your stay at the Elite Gatwick Hotel and that our car park team provided a great service.
It’s great to know the drop-off experience and the early-morning collection at 02:30 were smooth and efficient — our team works hard to ensure prompt service at all hours.
We really appreciate your recommendation and are honoured to be your go-to company. We look forward to welcoming you back again in the future.
Best Regards
The APH Team
Highly recommended
We have used APH for every holiday and would say every experience has been a positive one.
They are good value for money, they take good care of your car while you are away and the staff there are friendly and helpful. They are very efficient when you return from your holiday, you just drop them a text when you land and your car is waiting for you when you arrive at the carpark. They offer a free bus service to whatever terminal you want and the bus drivers and are friendly and helpful, helping you with your suitcase if you need it. Would recommend highly
16 August 2025
Unprompted review
Reply from APH
Hi Amanda
Thank you very much for your kind review and continued loyalty to APH. We’re delighted to hear that you’ve consistently had positive experiences with us and that you find our service good value for money.
It’s great to know our team, drivers, and processes have helped make your journeys smooth and stress-free, particularly on your return when efficiency really matters. Your recommendation means a great deal to us, and we look forward to welcoming you again on your next holiday.
Best Regards
The APH Team
Unacceptable delay in freezing conditions
We've used Manchester Airport APH Park and Ride for many years and have normally found them very good, which makes this experience particularly disappointing. After a long day travelling, we messaged as instructed to say we were ready for collection very late at night. We then waited at least 20 minutes in freezing temperatures. Eventually we had to call and chase them. It appeared they hadn't set off. From the initial message to actually arriving in their reception it took 45 minutes when this should have been closer to 20 minutes. What made the situation worse was the lack of customer service. There was no apology at all and the man on reception was very rude when we went to collet the car key. This was especially frustrating as there were no other customers waiting to be collected or taking to the airport at this time. Unfortunately the service does not appear to be as good as it used to be. I hope APH take this feedback on board, as this experience has made us consider using them again.
6 January 2026
Unprompted review
Reply from APH
Thank you for taking the time to leave such detailed feedback and for your continued loyalty to APH. We’re very sorry to hear that this experience fell short of the standards you’ve come to expect from us.
We appreciate how frustrating it must have been to wait late at night in cold conditions after a long journey, and we apologise for the delay in collection and the lack of communication. We are also concerned by your comments regarding the customer service at reception. This is not the level of service we strive to deliver, and we’re sorry that an apology was not offered at the time.
If you wouldn’t mind, please email reviews@aph.com
with the details of your review and your booking reference so we can investigate this further with the Manchester car park management team. This will allow us to establish the date and time of the incident and ensure it is properly addressed. Your feedback is genuinely valued and helps us identify where improvements are needed.
Thank you again for your many years of custom. We’re sorry this experience has caused you to reconsider using APH, and we hope we have the opportunity to restore your confidence in our service in the future.
Best Regards - The APH Team
Top service…
Just like to say how quick an efficient the service from APH was at Gatwick. Dave the driver was exceptional; loaded the cases and took them off the coach for us - five star service from departure and on arrival. Would recommend!!
5 January 2026
Unprompted review
Reply from APH
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you experienced such quick and efficient service at APH Gatwick.
It’s especially great to hear your kind comments about Dave — we’ll be sure to pass this on to him, as he’ll be thrilled to know his help made such a positive difference to your journey.
Thank you for recommending us, and we look forward to welcoming you again in the future.
Best Regards - The APH Team
Excellent service
Excellent service, i would highly recommend used them early boxing day morning and every one very friendly and cheerful and returned evening NYE again staff happy and cheerful, well priced for the service, 25 mins from parking car off to being outside the Gatwick North terminal,
Book early for the best prices it seems ,
Happy to recommend and will be using again
31 December 2025
Unprompted review
Reply from APH
Hi David
Thank you for such a fantastic review and recommendation! We’re delighted to hear that our team were friendly and cheerful both early on Boxing Day and again on New Year’s Eve – they’ll really appreciate your kind words.
It’s great to know you found the service well priced and efficient, with a smooth transfer to Gatwick North Terminal.
We look forward to welcoming you back again soon!
Best Regards - The APH Team
Slick parking.
Slick parking.. easy communication.. great collection and drop off.. friendly staff... would recommend and use again for sure. This was for Cardiff Airport ... we used The Highwayman car park...there's a pub on site serving food and clean facilities.
26 December 2025
Unprompted review
Reply from APH
Hi Denise.
Thank you so much for taking the time to leave such a great review! We’re really pleased to hear you found the parking slick, the communication easy, and the team friendly.
It’s also great to know you enjoyed the facilities at The Highwayman car park – the pub and clean amenities are definitely a bonus for our Cardiff Airport customers.
We look forward to welcoming you back next time you travel!
Best Regards - The APH Team
Reliable, easy, professional
I’ve used APH dozens of times and am always impressed with how organised and reliable the service is. The price is very competitive. The bus drivers are usually friendly and even help people with their cases! I have used plenty of airport car parks but APH are my favourite hands down.
22 December 2025
Unprompted review
Reply from APH
Hi Marie. Thank you so much for your continued loyalty and for taking the time to leave such a fantastic review. We’re delighted to hear that you consistently find our service organised, reliable, and competitively priced. It’s especially great to know our bus drivers’ friendliness and willingness to help make a difference. Your recommendation really means a lot to us, and we look forward to welcoming you back again soon.
Best Regards - The APH Team
Staff are horrible n grumpy
To be honest the service is good but I’m leaving a 1 star review because of the attitude of the staff they are all rude arrogant and bad mannered it is absolutely ridiculous we definitely won’t be using the service ever ever again when people are happy n excited because they are going away last thing you want is to deal with these lot in here. If you don’t like your job leave n do somert else no one forces you to be there there is no need fr it. Now you have lost us as a customer n I know 2 other people that don’t use you any more.
1 December 2025
Unprompted review
Reply from APH
Hi Kelly. We’re very sorry to hear about your experience with the car park staff, and thank you for taking the time to leave your feedback. While we’re pleased to hear the service itself met your expectations, it’s disappointing to learn that the staff attitude negatively impacted your experience.
This is certainly not the level of service we strive to provide, particularly at a time when customers should feel relaxed and excited about their trip. Your comments are being taken seriously and will be reviewed internally to ensure our team consistently delivers a professional and courteous service. If you’re willing, please email reviews@aph.com
with your booking reference (so we can identify the car park involved) along with any additional details about your experience.
We’re sorry to hear you may choose not to use our services again and apologise for the inconvenience caused.
Best Regards - The APH Team
Absolutely amazing professional…
Absolutely amazing professional service. Kind, helpful, efficient.
21 December 2025
Unprompted review
Reply from APH
Thank you so much for your kind words! We’re really pleased to hear you found our service professional, helpful, and efficient. Your feedback means a lot to the team, and we truly appreciate you taking the time to share your experience.
Best Regards - The APH Team
Absolutely amazing service
Absolutely amazing service! We booked another parking near Gatwick as we were going away for the weekend with my husband the flight was early in the morning, so when we went to the car park that we booked it was closed an no ine there and the phone we were given was switched off. Then we saw the APH we went there and were already running quite late for the flight they took our car straight away and even gave us a lift to the airport with one of their Vans rather than to wait for the bus absolutely amazing service we were just on time for the flight i cant thank them enough! it will be our regular place to use when we r travelling 🙏❤️
13 December 2025
Unprompted review
Reply from APH
Thank you so much for taking the time to share your experience with us Ady!
We’re delighted to hear that our Gatwick team was able to step in and help when you were in a stressful situation, especially with an early flight and time pressure. It’s great to know the team acted quickly and went the extra mile to get you to the airport on time.
Your kind words mean a lot to us, and we’re thrilled to hear that you’ll be choosing APH again for your future travels. We look forward to welcoming you back next time.
Best Regards - The APH Team
Super efficient
I needed to take a trip to Glasgow for work and decided to stay at Birmingham Airport the night before I flew.
The train times did not work for me so my plan was to drive to BHX, stay over and be ready for the early flight the following morning.
I did quite a lot of research into hotels and parking and found the costs to be out of my budget until I discovered APH who offered ‘parking/hotel packages’
I found one that suited my needs for just over £100 for a stay in the Hilton and Zone 2 parking.
The directions issues by APH to Zone 2 were perfect, the site manager was very pleasant and informative and there were plenty of of spaces.
I waited no longer than 5 mins for the shuttle bus which took me to Departures - a 5 mins bus ride.
Upon landing back into BHX the following afternoon, the bus eas waiting outside Arrivals and took me straight back to my parking spot
Super efficient all round
Tip. Use What3words to remember where you left your car. It will be much easier to find when you return
9 December 2025
Unprompted review
Reply from APH
Hi Peter,
Thank you so much for taking the time to share your experience with APH. We’re delighted to hear that our hotel and parking package worked well for your trip.
It’s great to know the directions were clear, the Zone 2 team made you feel welcome, and that both the parking and shuttle transfers ran smoothly in both directions. We always aim to make the journey as stress-free and efficient as possible, especially for early flights, so your feedback is really appreciated.
We hope your trip to Glasgow went well and look forward to welcoming you back again in the future.
Best Regards - The APH Team
This company is a scam
I booked a hotel,park and ride package at Heathrow.
When I arrived at the Thistle Heathrow Terminal 5 hotel the room was booked but no parking. The hotel said that they would waive the parking charge. I have just received a parking fine.
When I used the Heathrow Terminal 2 park and ride I followed the instructions and got a ticket. When I came to exit the prepaid ticket had no pre paid value. I had to pay for the parking. I have been contacting this company to get my money back for the parking charges against and ride parking charge and the parking fine.
The company claim that they are agents and will contact the company to help resolve the issue. You never hear from them again nor can you talk to anyone. Avoid this company they are scam
27 November 2025
Unprompted review
Reply from APH
Hi Karrie,
We’re very sorry to hear about the inconvenience you’ve experienced, including receiving a PCN and being charged again when exiting the car park.
Having reviewed our records, we can confirm that our team has been actively assisting you in securing a refund for the additional parking charge. As discussed in our previous communications, we have been in contact with Heathrow Long Stay to investigate why this occurred and have confirmed that a refund is due. We are currently awaiting confirmation from them that the refund has been processed. While we appreciate this is taking longer than expected, we would like to reassure you that we are not a scam company and have not been ignoring your case.
We can also see that a member of our team followed up again with the car park earlier today after your latest correspondence regarding the PCN. The PCN itself appears to relate to parking at the Thistle Hotel. This may have been caused by the vehicle registration not being logged at check-in or being entered incorrectly; however, we will request that this charge is cancelled on your behalf.
Please be assured that we are doing everything we can to support you and are simply awaiting updates from the car park and hotel regarding both the refund and the PCN status. Your case has not been overlooked at any point, and we have remained in contact with you throughout.
Best regards - The APH Team
Staff damaged car and refused blame
Staff damaged my car costing hundreds of pounds to repair right before Christmas, then refused liability or blame because I didn’t check it immediately when it was 9pm and dark. I will never use a service of this nature again and will be leaving bad reviews and photos wherever possible.
29 November 2025
Unprompted review
Reply from APH
Hi Tara,
We’re genuinely sorry to hear that you discovered damage to your vehicle after leaving the car park. We understand how upsetting and frustrating this situation must be for you.
We can see that you’ve already been in contact with the car park operator, I Love Park & Ride, regarding your concerns. Although we appreciate that their response wasn’t the outcome you were hoping for, we do want to explain that once a vehicle has exited the premises, it becomes very difficult for any car park to consider a damage claim. This is because most operators - including this one - require any issues to be reported before leaving, so they can investigate immediately and accurately.
As APH acts solely as the booking agent for this service, we’re unfortunately not able to intervene in claims relating to damage or operational matters handled directly by third-party providers, as outlined in our terms and conditions.
We understand you’ve requested CCTV and the images taken of your vehicle from I Love Park & Ride, and we truly hope this helps you reach a fair and amicable resolution with them.
Best Regards - The APH Team
Excellent service, quick and easy all round.
Excellent service, quick and easy to book, easy to find for drop off and collection. Very impressed. Only thing was car park charge getting in was £7.50 as expected, getting out of car park was £14.00. Would use service again at Heathrow.
16 November 2025
Unprompted review
Reply from APH
Thanks for taking the time to leave your review – we’re really pleased to hear you found the service excellent and the whole process quick and easy, both for drop off and collection.
Regarding the exit charge, the initial £7.50 is the standard fee we advise, but the higher exit fee you experienced can sometimes occur due to extended time in the car park or Heathrow’s own tariff structure, which is unfortunately outside our direct control. That said, we understand this is frustrating and we’ll continue to review how we communicate these potential additional costs to make things clearer.
We really appreciate your feedback and are delighted you’d use the service again at Heathrow. We hope to welcome you back soon.
Best Regards - The APH Team
Dont forget to pay the EXTRA charges that arent included
i recently bought my 18 yr old daughter meet and greet at stansted for her first trip away using her own car to get to the airport. one of her questions....'do i need to pay anything? dont be silly its meet and greet. all paid for'
Stupid me. i hadnt read the finer print that said you have to pay the exit fee when leaving after picking up your car and have now been hit with a £100 fine. this company arent like all the other meet and greet companies ive ever used in the london area where you pay one price and its all included. dont get caught out like us!
8 November 2025
Unprompted review
Reply from APH
Hi Ian,
We’re sorry to hear about the confusion surrounding the service booked for your daughter and that this resulted in a £100 fine. We understand how frustrating and unexpected charges like this can be, especially when you're trying to make travel as smooth as possible for a family member.
Different Meet & Greet services operate in different ways, and some are unfortunately unable to cover certain airport-imposed fees. In this case, the £7 airport access fee is included as our driver takes your vehicle out of the Express Set Down area, but the exit fee does need to be paid by the customer after the handover. This information is detailed under “More info” during the booking process, shown clearly on signage within the airport car park, and is also included in the booking confirmation email that was sent to you.
We completely understand that it’s easy to miss these details when organising travel, and we truly wish this hadn’t led to a fine. While we do our best to make all requirements clear in advance, the unpaid exit fee is what triggered the penalty in this instance.
We appreciate you taking the time to share your feedback. We hope this experience doesn’t deter you from choosing APH in the future, and we’d be more than happy to assist with any questions on future bookings to help avoid any similar issues.
Best regards - The APH Team
I was amazed at the reasonable cost for…
I was amazed at the reasonable cost for short stay parking for 2 weeks at Aberdeen Airport . It was so convenient being able to walk across the road to collect our car after returning from holiday 2 weeks ago.
Everything worked like clockwork from the message on the entrance barrier saying welcome and my name and the barrier again lifted as we approached on exit. All seemless
15 November 2025
Unprompted review
Reply from APH
Thank you so much for taking the time to leave your lovely 5 star review!
We’re delighted to hear you found the price reasonable and the location so convenient for Aberdeen Airport, Being able to just walk across the road after your flight really does make a difference, especially after a long day travelling.
It’s great to know the ANPR and barrier system worked smoothly for you from arrival to exit – that’s exactly the seamless experience we aim for.
We look forward to welcoming you back very soon!
Best regards - The APH Team
Sadly had to cancel, but immediate refund
I had to unfortunately cancel my car parking within 2 days of travel due to medical consultants advice of no travel. I contacted APH through their amend/cancel, and I had a full refund back into the account I used to pay originally, within 24 hours.
Thank you for your prompt and hassle free service at a time when I so needed such a service.
18 November 2025
Unprompted review
Reply from APH
Thank you so much for taking the time to share your feedback Jayne.
We’re sorry to hear that you had to cancel your trip under those circumstances, but we’re glad we could make at least one part of the process quick and stress-free for you.
We hope everything goes well with your health, and once you’re able to travel in the future, we’d be delighted to welcome you back to APH.
Best Regards - The APH Team
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