Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to book online and in advance. Straightforward instructions for entering and leaving the car park. Felt the car park was clean and very secure. Very convenient to our hotel Holiday Inn Expr... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Used APCOA through Manchester Airport for the first time. Easy to set up an account and easy to make payment. Obviously, lots of views on actual amount charged to park or drop-off here, or any other U... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy to book
Easy to book. Vehicle recognition worked perfectly both arriving and departing.
26 July 2026
Reply from APCOA UK
Thank you for your wonderful feedback! We're delighted to hear that the booking process was easy and that our vehicle recognition system worked seamlessly on both your arrival and departure. It's great to know your experience was smooth and hassle-free. We appreciate you taking the time to share your review and look forward to welcoming you again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your fantastic review! We're delighted to hear you found our service easy to use, reliable, and secure. Providing a smooth and dependable experience is our priority, so it's wonderful to know everything worked flawlessly for you. We appreciate your feedback and look forward to welcoming you again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Easy to find and straightforward to…
Easy to find and straightforward to park. No issues on leaving. Seamless
26 July 2026
Reply from APCOA UK
Thank you for your great review! We're pleased to hear you found the car park easy to locate and the parking process straightforward. It's also wonderful to know your exit was hassle-free and that your overall experience was seamless. We appreciate your feedback and look forward to welcoming you again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
This is my go to parking in Manchester…
This is my go to parking in Manchester as its just outside the city but easy to walk in
25 July 2026
Reply from APCOA UK
Thank you for your wonderful review! We're delighted to be your go-to parking choice in Manchester. It's great to hear you appreciate our convenient location just outside the city centre, making it easy to enjoy a short walk into town.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
We are being asked to review a parking…
We are being asked to review a parking booking we did not make for a vehicle we do not own. I don't know how you have my email, I have never visited the car park you refer to, and we don't own the vehicle reg you sent us.
20 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review
We appreciate all reviews that come through for us.
You would have only been asked to leave a review if your email was inputted into the booking system. I have also checked the booking reference number and your name is connected to the booking also.
I will transfer this to the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Easy to pre-book parking on line
Easy to pre-book parking on line, location excellent for town centre. Plentiful parking spaces for blue badge holders.
25 July 2026
Reply from APCOA UK
Thank you for your wonderful review! We're delighted to hear that you found our online pre-booking process easy to use and that our location was ideal for accessing Manchester city centre. It's also great to know you appreciated the availability of our Blue Badge parking spaces. We truly value your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your kind review! We're delighted to hear that Hannie provided you with such excellent service. We'll be sure to pass your wonderful feedback on to Hannie, who I'm sure will really appreciate your recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Booked
Booked, parked and left. The barrier raised automatically recognising my vehicle. Easiest parking ever.
25 July 2026
Reply from APCOA UK
Thank you for your fantastic review! We're delighted to hear that your experience was so smooth from booking through to departure. It's great to know our automatic number plate recognition worked perfectly, making entry and exit effortless. We're thrilled you found it the easiest parking experience ever, and we look forward to welcoming you back again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Quick, simple and convenient
The parking is easy to book online in advance and, with no entry barrier, arrival is quick and convenient.
20 July 2026
Reply from APCOA UK
Thank you for your great review! We're pleased to hear that you found the online booking process easy and that our barrier-free entry made your arrival quick and convenient. We aim to make parking as simple and hassle-free as possible, and we appreciate you sharing your experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
APCOA took a while to reply to my…
APCOA took a while to reply to my enquiry, but when they did, Joanne was brilliant and helpful. Sorted out my enquiry after a few emails back and forth She was also very patient. Thank you, Joanne.
21 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We appreciate your patience while we worked to respond to your enquiry.
We're delighted to hear that Joanne was able to assist you and provide the support you needed. We'll be sure to pass along your kind words and recognition to her. Providing helpful, patient, and professional service is what we strive for, and it's wonderful to know Joanne made a positive difference to your experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very helpful and quick with sorting out…
Very helpful and quick with sorting out my blue badge parking for the railway stations
Thank you
14 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that our team was able to quickly and effectively assist with arranging your Blue Badge parking for the railway station. We’re pleased we could make the process easier for you and appreciate you taking the time to share your experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Parking charge was issued despite prebooking parking
The parking spaces at the Northern Quarter car park in Manchester were very tight for a larger car. I found the staff I spoke to to confirm I was ok to have arrived slightly after the prebooked time very friendly. As was the security guard who supported me when I arrived back to my car to find a parking charge notice had been issued, which was less positive! Unfortunately, there seems to be an issue with parking prebooked online through Apcoa not being visible. This was really frustrating and added unnecessary stress to our day out. On a positive, the parking price using the special offer I found was reasonable for city centre parking for up to 12 hours :)
Let's hope Manchester City Council accept my appeal and cancel the charge, otherwise I will certainly not have been cheap as I will need to take the appeal to court.
22 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
We appreciate all reviews that come through for us.
We do not manage this location, we are a Payment Solution Option.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
All went well and great security but we…
All went well and great security but we and other people turned the wrong way out of the lift as the door was on the left but we needed the one on the right! A small sign would be useful.
20 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
First time using
A simple straightforward way to book and pay for parking. All went very smoothly on the night.
24 July 2026
Reply from APCOA UK
Thank you for your great review! We're delighted to hear that you found the booking and payment process simple and straightforward. It's wonderful to know everything went smoothly on the night and that your parking experience was hassle-free. We appreciate your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Central parking for Chester
Having pre booked parking I was given good information on what to do. There isn’t number plate recognition so you have to take a ticket on entry and speak to the attendant on exit. He was very helpful and patient as I didn’t have my reading glasses on so couldn’t make out my booking number on the receipt. He came out and checked it in person and let us out. Thank you for your help.🙂
23 July 2026
Reply from APCOA UK
Thank you for taking the time to share your experience. We're pleased to hear that the pre-booking information was helpful and that our team member provided such excellent assistance when you needed support at the exit. We’ll be sure to pass on your kind words to the attendant for their patience and helpful approach. We’re glad we could make your journey a little easier
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
When I spoke to APCOA a very helpful…
When I spoke to APCOA a very helpful lady by the name of Riley M went out of her way to help resolve the issue
Greatly appreciated
24 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that Riley M provided such helpful and dedicated support in resolving your issue. We’ll be sure to pass on your appreciation, as it’s always great to recognise team members who go the extra mile for our customers. Thank you for taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I had an issue validating my off shore…
I had an issue validating my off shore vantage card for discount parking, so I had to pay the full amount which was quite high as I didn’t prebook, more than double what I should pay. So I emailed to ask if this could be resolved, I received a swift reply from Paul Harwood, in 12 days my query had been dealt with and refunded, excellent service.
11 July 2026
Unprompted review
Reply from APCOA UK
Thank you for sharing your experience. We're sorry to hear you initially had difficulty validating your Offshore Vantage card, but we're delighted that Paul Harwood was able to assist and resolve your query so efficiently. We’ll be sure to pass on your kind words and recognition to Paul for providing excellent customer service. We appreciate your patience and are pleased that the refund was processed to your satisfaction.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Credits left
I had not kept a record of my drop off visits and e-mailed to ask if I had any credits left - Stephanie dealt with me and was very efficient - easy to deal with
15 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that Stephanie was able to assist you efficiently and make the process easy to manage. We’ll be sure to pass on your appreciation to Stephanie for providing such helpful and professional support. We appreciate you taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
it’s a absolute disgrace’
it’s a absolute disgrace’ you cannot justify your pricing in anyway’ you’ve had the car park for less then a year and have already put the price up . It’s a joke , you are treating the travaling public as nothing more the cash cows . You provide absolutely no security for the parked cars , but charge £12 10p per day , basically it’s extortion and shouldn’t be a loud
23 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Samantha was great and understanding.
23 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
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