Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the pr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to book online and in advance. Straightforward instructions for entering and leaving the car park. Felt the car park was clean and very secure. Very convenient to our hotel Holiday Inn Expr... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Used APCOA through Manchester Airport for the first time. Easy to set up an account and easy to make payment. Obviously, lots of views on actual amount charged to park or drop-off here, or any other U... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LUTON AIRPORT DROPPOFF - RIPOFF
Update (04/08/2026): Following a formal appeal detailing the legal and statutory flaws of this ticket, APCOA has officially cancelled the charge. While I'm glad common sense prevailed in my case, the core problem isn't solved. Drivers shouldn't have to know complex legal loopholes just to avoid being hit with unfair fines from a poorly designed drop-off zone. My review stands until the user experience is genuinely fixed.
Original Review:
Ever since APCOA removed the gates from the Luton Airport Drop-Off, I've received a multitude of parking fines. The new layout is simply not user-friendly, and without a physical barrier, it is way too easy to forget to pay. Not to mention, expecting people to take notes on how and where to pay parking charges while actively driving is ridiculous and unsafe. This poor design is exacerbated by the fact that you cannot plan your journey and pay in advance. Compare it to the Dart Charge, which literally lets you pay in advance for months. With APCOA, you can only pay afterwards, which is ridiculously unreasonable. When you are doing airport runs and receiving family, the last thing on your mind is logging on to deal with APCOA. It's an absolute rip-off and a horrid experience. I wonder how many people fall into this error.
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from you. This will allow me to pass onto the relevant department.
Please respond.
Kind Regards
APCOA UK
Good location and helpful staff
Very convenient location for the IMAX cinema. I messed up my booking - booked for Sunday instead of the Saturday but it was resolved by the person when I called for assistance. Very helpful.
18 July 2026
Reply from APCOA UK
Thank you for your wonderful review! We're delighted to hear that our location was convenient for your visit to the IMAX cinema.
We're also pleased that our team was able to quickly resolve your booking error and make the process as smooth as possible. Your kind words about the helpful service mean a great deal, and we'll be sure to share your feedback with the team member who assisted you.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your review! We're pleased to hear that your parking experience was straightforward and that you had no problems with entry or exit. We appreciate your feedback and look forward to welcoming you again.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
It would be better if you had number…
It would be better if you had number plate recognition so you didn’t have to wait at the barrier for someone to let you in and out of the car park
Thanks
20 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Thank you
Thank you, Stephanie.
You were amazing, and I truly appreciate your kindness, patience, and support. It has been a pleasure dealing with you.
Thank you once again for all your help.
20 July 2026
Unprompted review
Reply from APCOA UK
Thank you so much for your wonderful feedback! We're delighted to hear that Stephanie made such a positive impression. We'll be sure to pass on your kind words to her—she'll be thrilled to know her kindness, patience, and support were so appreciated.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
They rejected my parking fine appeal
They rejected my parking fine appeal
20 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your feedback. We're sorry to hear you're disappointed with the outcome of your parking charge appeal.
Appeals are assessed carefully in line with the terms and conditions of the car park and the information provided. We understand this may not have been the outcome you were hoping for.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
What to do if your car isn’t recognised
Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the procedure upon exit as I didn’t want to charged twice. Samantha was extremely helpful and gave clear guidance. I followed the guidance and was able to exit the car park without issue.
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear there was an issue with your registration being recognised on arrival, but we're pleased that the audio assistance helped you gain access.
We're especially delighted to hear that Samantha was able to provide clear guidance and reassurance, ensuring you could exit the car park without any problems. We'll be sure to pass on your kind words to her.
Thank you for your feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Good website, helpful for those with disabilities
Good website, with clear help for disabled users and responsive helpful staff on the live chat.
20 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback! We're delighted to hear that you found our website easy to use, appreciated the clear information for disabled users, and had a positive experience with our responsive live chat team.
Your kind comments mean a great deal to us, and we look forward to welcoming you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Exmouth Station Car Park - APCOA query
Annie (from APCOA) was great on the live chat, thank you for sorting the query :)
20 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your lovely feedback! We're delighted to hear that Annie was able to help you resolve your query through our live chat service. We'll be sure to pass on your kind words to her—she'll be pleased to know her assistance made a positive difference.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Difficulty finding the entrance to the…
Difficulty finding the entrance to the carpark from Shudehill. But after that the pre arranged number plate recognition was brilliant on entry and exit.
14 July 2026
Reply from APCOA UK
Thank you for sharing your feedback. We're pleased to hear that, once you found the entrance, the number plate recognition system made your entry and exit experience smooth and convenient.
We appreciate your comments regarding the difficulty finding the entrance from Shudehill and will share this feedback with the relevant team as we look for ways to improve the customer experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Leah Herkes was very helpful to me as…
Leah Herkes was very helpful to me as the payment I made on 13th July 2026 vanished from my Apoca Account for my car parked at Limerick Junction. I had parked an alternative vehicle and she was able to resolve the issue very quickly
20 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Leah was able to assist you and quickly resolve the issue with your payment and vehicle details.
We understand how concerning it can be when a payment appears to have disappeared from your account, and we're pleased that Leah was able to investigate and provide a solution so efficiently. We'll be sure to pass on your kind words to her.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Customer Care With A Human Face
Following an unplanned overstay in the Pick Up and Drop Off Car Park I was duly charged the sum stated on the parking web pages. Since I accepted the rules had been applied correctly but felt there were extenuating circumstances (age and health of the passenger and time of day - early hours) I contacted APCOA and explained. Mr. Paul Harwood dealt promptly and efficiently with my query and adjusted the fee charged to that of the car park I should have used. I consider this excellent customer service and going beyond the strict application of rules which would have been correct but perhaps a little unfair in this case.
2 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're delighted to hear that Paul was able to assist you and handle your query promptly and efficiently.
We appreciate your understanding of the parking terms and conditions, and we're pleased that Paul was able to review your circumstances and provide a suitable resolution. We always aim to deliver fair and helpful customer service, and it's wonderful to hear that this was reflected in your experience.
We'll be sure to pass on your kind words to Paul.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your kind feedback. We're delighted to hear that Isabella was helpful and professional during your experience.
We'll be sure to share your lovely comments with her, as we're sure she'll appreciate the recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Hannie from the customer service team…
Hannie from the customer service team was knowledgeable, professional and very helpful. Provided me with all of the needed information and links required. Resolved the issue effectively and efficiently. Very pleased with the service. Thank you very much, Hannie!
19 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that Hannie was able to provide you with knowledgeable, professional, and efficient support. We'll be sure to pass your kind words on to her—they'll mean a great deal. We truly appreciate your recognition and are pleased we could resolve your issue to your satisfaction.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
bloody Sabbath parking
It was easy to book and find the car park . The car park it's self appeared clean and well lit. Would definitely use this again
18 July 2026
Reply from APCOA UK
Thank you for your great feedback! We're delighted to hear that you found the booking process simple and that the car park was easy to locate. It's also wonderful to know you found the facilities clean and well lit. We really appreciate your recommendation and look forward to welcoming you back the next time you park with us.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I used this car park as was only a 5…
I used this car park as was only a 5 minute walk to the hotel we were staying in and they had given us some discount.
I was more than happy to leave my car in here for two nights - with it being secure!
14 July 2026
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that our car park was a convenient choice for your stay and that the discounted rate added extra value to your experience. It's especially pleasing to know that you felt confident leaving your car with us for two nights thanks to our secure facilities. We appreciate your comments and look forward to welcoming you back the next time you're in the area.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I arrived early for my booking but I…
I arrived early for my booking but I couldn't change the time on the app. I therefore had to pay £21 to park for an extra 1.5 hours.
14 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Excellent support by the team
Excellent support by the team. My concern understood and taken in the right spirit.
17 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback. We're delighted to hear that our team provided excellent support and took the time to understand your concerns. It's important to us that every customer feels listened to and supported, so we're pleased we were able to assist you in the right way. We truly appreciate your comments and look forward to helping you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Great support and very accommodating
6 February 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind words! We're delighted to hear that you received great support and found our team to be accommodating. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.