I felt I got value for money. It took myself my son and wife 6 hours to put the shed together. Patience is key. You will probably make a few small errors putting it together but these are easily recti... See more
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I had been seeing Aasom pop up into my FB page, and I was so skeptical thinking it was another of those fake/scam but I browse in their website and found that something I like to buy was cheaper so I... See more
A slight hiccup on first big order. One item ordered was not delivered but when contacted said it was with the courier on its way which turned out to be a lie.as I found out it was out of stock. Would... See more
When I recieved chairs there was a shocking amount of white stuff from the coverings on the actual chair took loads of wiping to make them good for use
Company details
- #2 of 2 best companies in General Store
Written by the company
We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions. We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely. We offer: Free IE delivery, 14 day Product Return Policy (T&Cs apply).
Contact info
United Kingdom
- www.aosom.ie
4.5
Excellent
4K reviews
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Recommend
Recommend
Second order with this company and very pleased both times great value and product quality
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely appalling
Absolutely appalling. Ordered two garden benches early June - after a month they told me my order has been cancelled due to 'oversell' - despite the benches still being available to order on the website! Since then they've been continually stringing me along regarding the refund. Repeatedly telling me that it was actually processed later than they'd said before. Just rang my bank and I have NO pending refund. I'm at my wits end. Wanted the garden benches to enjoy my garden with my kid this summer, and I don't have the money to order from elsewhere before getting my money back!! So angry and upset.
6 June 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Sally,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment caused by the cancellation of your order and the delay in receiving your refund.
We completely understand how upsetting this situation must be, especially as you had planned to enjoy your new garden benches with your child over the summer. We are truly sorry that we were unable to meet your expectations and for the inconvenience this has caused.
Please accept our sincere apologies for the conflicting information you received regarding your refund. This is certainly not the level of service we aim to provide. We would like the opportunity to investigate this matter further and ensure it is resolved as quickly as possible.
If you could kindly contact us with your order details, we will review the status of your refund with our relevant team and provide you with an update at the earliest opportunity.
We appreciate your patience and thank you for bringing this matter to our attention. Your feedback is invaluable and will be shared internally to help us improve our service.
Kind regards,
After Sale Team
Excellent
Fast delivery excellent product, extremely comfortable. Delivered within 24hours would recommend
21 July 2026
Lightning fast delivery,product quality…
Lightning fast delivery,product quality way better to what was expecting for the price paid.The experience with this company was that good that ordered exactly the same item 2 days later to be nicely surprised with the delivery on saturday instead of monday.Thank you and thank you Dpd too.
18 July 2026
Excellent service
Excellent service, bought 4 stools, they are excellent quality and were delivered quickly.
10 July 2026
Absolutely delighted with the garden…
Absolutely delighted with the garden furniture it’s perfect and folds up so neatly and easily. Very fast delivery
16 July 2026
I made my order on a Monday and it…
I made my order on a Monday and it arrived Wednesday,great service thank you
8 July 2026
Purchased a coat rack for the entrance hall. Very happy with my purchase & the price.
Very happy with my purchase & the price.
8 July 2026
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